USI Insurance Services Employee Reviews

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3.0
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Needs restructured
Account Manager (Former Employee) –  Cincinnati, OHJuly 10, 2018
Personal Lines Department. They boast great profit margins while paying employees entry level pay, they expect you to put out the work of 2 people while you work understaffed because they can't keep people or obtain new talent. A few pull their own weight while others do the bare necessities to get through the day, leaving more work for those that care about getting the job done. Personal Lines manager is great to work for but there's a price for it - manager isn't given tools needed to do the job well. There are a few that ruin the potential for a great workplace culture with constant drama, bad attitudes, and gossip while the manager turns a blind eye. The department is unorganized and customer service is seriously lacking and goes unchecked. If you're looking for job security, it isn't here. Clients are lost left and right due to business practice and poor customer service lead by unmotivated management. This company doesn't recognize your hard work unless you're in the Employee Benefits department (their money-making department).
Pros
Health benefits, no forced overtime, relaxed boss, impossible to get fired
Cons
High cost health benefits, unorganized leadership, department runs itself, pay for your own parking
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4.0
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Good Leraning Experience
Seasonal Intern (Former Employee) –  Woodland Hills, CAJuly 4, 2018
Though the administrative tasks became dull, this internship taught a lot about the insurance industry, particularly group benefits. I was treated with respect, and was continuously encouraged to pursue my professional endeavors.
Pros
Flexible hours, managable tasks
Cons
Dull environment
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3.0
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Productive place to work
Benefits Representative (Former Employee) –  Maitland, FLJuly 3, 2018
Productive place to work. Management is really interested in helping a person succeed and reach there personal goals. The company has many training tools that allow each person to improve on themselves.
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2.0
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Low Pay-High work load-NO formal training
Account Manager (Former Employee) –  Norfolk, VAJune 15, 2018
If you are rich and don't really need money then this is the job for you! The pay is not good at all for the industry. No formal training leaves you with little to no clue. And worst yet, payroll is a mess!
Pros
My manager
Cons
Low pay, lack of training and high workload- Payroll messes up quite frequently
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5.0
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Great Place to work
Company Payables Staff Accountant (Current Employee) –  Virginia Beach, VAJune 8, 2018
Pros:

Great place to work, fun paced environment, the work is not unbearable, they pay fairly and overall promote within the company before they promote outside.
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2.0
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Great as a 1st time job.
Employee (Current Employee) –  Denver, COJune 5, 2018
If you are looking to gain experience, and have something for a resume, I would recommend USI. However, if you are looking for a job that includes advancement, not only in position, but pay- USI will not offer that. The sad truth is, they will talk you up, and give you all the tools you will need to go on and succeed somewhere else, they just are not willing to compensate you for the amount of work you do, nor do they honor your achievements here. Unless you are a high earning producer, do not expect much recognition.
Pros
Great benefits, lots of PTO and holiday time.
Cons
No pathway for career and pay advancement.
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5.0
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Fast Paced Environment with Exagerated Workload
Commercial Lines Account Manager (Current Employee) –  Tampa, FLMay 12, 2018
The work environment is typical of corporate America; cold and rigid; many cliques; managers that should not be in their positions; inconsistency in procedures; minimal training.
Pros
Benefits and Paid TIme Off
Cons
Too many unnecessary processes and huge workloads
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1.0
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Desperate Need of Diversity Inclusion
Employee Benefits- Account Manager (Current Employee) –  Falls Church, VAApril 24, 2018
I would not recommend anyone working for an organization that does not recognize diversity inclusion. Also, in today's climate as it relates to flexibility, this company aspects its employees to be in the office daily. Very hard to accomplish great customer service when you are tied to your desk. Not a great office environment for people of color
Pros
Noner
Cons
Diversity
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3.0
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Good People, Good Company
Commercial Account Manager (Current Employee) –  Louisville, KYApril 19, 2018
A good respectable company. Advancement is slow and lacking but job security is strong. Benefits and pay are solid for internal and administrative employees.
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5.0
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Great Employer!
Insurance Coordinator (Former Employee) –  Falls Church, VAApril 3, 2018
The work environment is fun and fast paced. There is a casual culture with work life balance. Busy season is busy, however, you will have great co-workers!
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4.0
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USI offers alot personal development oppurtinity
Personal Lines Internal Account Manager (Current Employee) –  Cincinnati, OHMarch 23, 2018
fast paced productive environment in which every day is an opportunity to learn and grow as an agent and an employee. the personal lines department in which I work has a nice diverse mix of people with a lot of insurance knowledge.
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1.0
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Cash Receipts
Staff Accountant, Cash receipts (Former Employee) –  Virginia Beach, VAMarch 21, 2018
Not a great place to work! Management sucks! Do not care about your family life! Supervisor WILL throw you under the bus to save her own Self! If this is the route you choose, get experience and get out!
Pros
Cake monthly for birthdays
Cons
Management
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3.0
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Easy going
Surety Account Rep Commercial 1-Temp Full-time (Former Employee) –  Washington, DCMarch 20, 2018
Working at USI was a great experience and learning insurance was great challenge. Team environment on projects and helping other sectors of the insurance team.
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4.0
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Only a Year to Figure it Out
Commercial Account Executive (Former Employee) –  CaliforniaMarch 20, 2018
USI purchased my agency and a year later we were all laid off. I only had a year to work with USI and in that time I did like what i saw. But it was not enough time to really grow a relationship with the company. I wanted to relocate but due to family matters I could not. I would work for USI again if I could.
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1.0
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Poor Management
Commercial Lines Account Assistant (Current Employee) –  Miami, FLFebruary 28, 2018
It was a really bad experience. We came from Wells Fargo to USI hoping things would change for better and it didn't happen.
Sales executives mistreat account managers, really bad.
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3.0
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Fast Pace Workplace
Staff Accountant Accounts Payable (Former Employee) –  Virginia Beach, VA 23462February 22, 2018
fast pace, training was not that helpful, you have to give 2 week notice every time you need to take off, management focus on little issues at work which was annoying,
Pros
hour lunch and work starts ar 830 instead of 8
Cons
have to give 2 week notice in order take off, training was not helpful
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3.0
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local office poorly managed at senior level
middle manager (Current Employee) –  Bloomington, MNFebruary 14, 2018
issues with legacy wells fargo senior management
poorly behaved sales executives
lack of training
lack of vision or direction
no accountability around behavior
Pros
location
Cons
culture
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1.0
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Enjoyed developing a creative contract for a property manager
Vice President - Sales (Former Employee) –  Houston, TXJanuary 30, 2018
Did some heavy contract negotiations nationwide to get a master agreement that would cover all the states. It took one solid year to gather the data and go to underwriting and get it locked down but paid very nicely. It grew so much and I traveled and worked 70-80 hours a week.
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4.0
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USI Summary
Account Representative (Current Employee) –  Tampa, FLJanuary 30, 2018
I would recommend this company to anyone. However, I would choose wisely which team you pick. Do they have a lot of turnover? What is their management style? Overall great benefits and an agency with a growth mindset
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1.0
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Not a good place to work.
Vendor payables (Former Employee) –  Virginia Beach, VAJanuary 26, 2018
At friend they make you feel like it is a great place to work but then shortly after they throw you to the wolfs. They start turning on you. They will fired you in a heartbeat and have no empathy for anything that goes on in your personal life. So don’t get sick or any children life.
Pros
Great benefits
Cons
Poor management, very high turnover, lack of training, & play bad favoritism.
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Overall rating

3.2
Based on 75 reviews
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Ratings by category

3.2Work/Life Balance
3.1Compensation/Benefits
2.3Job Security/Advancement
2.6Management
2.9Culture