The company is bad, the client is horrible. The client managers do what the want and interfere with the delivery management..... so it's confusing who you actually work for.
UST managers are not only micromanage from the upper management in the company, they are micromanage by the client managers which is absolutely crazy.
The reporting interferes with your ability to manage the teams and get work done so you end up working from 7a.m. until 8p.m.most days if not longer. You have to work on your off days to keep up. For all of your hard work and extremely long days, all you are ever told is that your work is subpar. Nothing is EVER good enough for the DVP. The owners do nothing to control the poor management of the DVP. The contractors are treated as employees so the upper management wants you to contract teams that aren't aware of their rights as subcontractors.
The job that is sold to you is a facade. Unless you work in headquarters, you are not supported
Location Manager (Former Employee) – Florida – October 25, 2018
The DVP let's the client managers and employees run the 3PL. The location managers and contractors are not treated with respect thus the very high turnover. The independent contractors are treated as employees although they are supposed to be independent. The owner does nothing about that. Managers are micromanaged and inundated with repetitious reports that don't make sense to anyone except the DVP who is extremely OCD.
The pay rates have also been lowered for management and are not comparable with the industry standards.
I wouldn't recommend to anyone looking to have a life outside of work. The number of managers that survive even a year with the company is very low and has been. Even the regional manager turnover is high. Ask during your interview.
Location Manager (Former Employee) – United States – October 3, 2018
I have a bad problem giving companies the benefit of doubt when I read bad reviews. THAT WAS A MISTAKE HERE! As a location manager, you will work 60-70 hours a week. YOU WILL BE CALLED, EMAILED, TEXTED on your days off. You technically won't have a day off. The company will expect you to pay for office supplies and employment ads and wait for reimbursement. Pay is way below standard. They have an annual conference, they schedule it on your days off and expect you to attend it and fly you in for it. If you love stress and exhaustion, this is the place for you! Nobody lasts in this position! RUN, LIKE THE OTHER PEOPLE SAID IN THEIR REVIEWS! RUN FAST!
Call Center Manager (Former Employee) – Beaumont, TX – September 28, 2018
UST Logistics was a great opportunity for me. I was able to advance with the company quickly and I enjoyed the family I established. The only issue I had was the company was not stable and layoffs were frequent throughout the company.
No direction from upper management, layoffs frequent
Dispatcher/Customer Service (Current Employee) – Waco, texas – July 19, 2018
I liked working here in dispatch. Not enough work. Management was kind, but young. Top management was available to anyone. This was a contract job with Conn's. Conn's manager with service worked well together with us.
Location Manager (Former Employee) – Atlanta, GA – July 4, 2018
If you have a family and want to spend time with them, this is not the place. If you want to work long hours in a company where nepotism reigns, sign up. The reputation is true. You will do much better to get an hourly job somewhere else.
Loved the company. Loved the leadership and the mission. Unfortunately the client is was working with was going out of business and they cut a lot of cost that effected us. Then new management and a reshaped division made things different. I was offered another job just down the street making more money.
Location Manager (Former Employee) – Atlanta, GA – January 15, 2018
Hardest part of job is dealing with delivery drivers. Management doesn't give you much training. If you are wanting a support system then this is not the place for you. Dealing with clients is pretty simple. Take care of them, and you hear no complaints. I wouldn't recommend you wanting to have a tenured time as an employee here.
Upper management doesn't care about it's employees
Assistant-Location Manager (Former Employee) – Indianapolis, IN – January 8, 2018
I was running 2 locations after my area manager left, and after asking for a pay raise the company pretty much dismissed my request as well as added on to list of duties and tasks I was already performing. I was in love with the company the first year and a half I was working but that love slowly started to deteriorate after we got a new Divisional vice president.
The lack of support from area manager is ridiculous, instead of doing and following procedures on how we're trained ,he would change it depending on the way he wants to .... Which isnt right , they cover up numbers to make the non productive percentage look better for the upper bosses! What's right is right and wrong is wrong.... He never answers your calls unless he needs you to cover for him while he is out of town or whatever! Interview was great they sold me on the work at home ... Don't believe it , it's not what Ust promised... If you do work from home they will write you up ! Regardless they need to step back and look at how they cover up , and try to cheat the numbers !!
Dealines are unrealistic, no days off really at all, phone always rings even when your "supposedly off the clock, pettiness, talking behind everyone's back, you will have to be friends or buddie buddie to get anything for your hard work, dishonesty, pay isnt worth it when you work 70 hours a week ...
Customer Service Representative (Former Employee) – Houston, TX – July 24, 2017
on the phone with multiple driver at a time talking to customer sending out drivers out to customers home with there delivery correctly. the hardest thing was being able to do your job high speed and dealing with customer.