UtiliQuest Employee Reviews

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3.0
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Its not all bad!
GPS Technician (Current Employee) –  Strongsville, OHApril 19, 2019
The people you work with and the customer interactions are the best part! I've met a lot of great people and made really good friends. These are the people that will help you get the job done. The Leads, for the most part, are pointless! Don't get me wrong, a couple of them deserve their position. The others are lazy and really don't know the job. The Supervisors.... Well at this point we don't really have any because they all jumped ship. But when we did they were all in their early 20's and had NEVER held a leadership position before! (This is the reason why most of the Leads are pointless) There really is no opportunity for advancement. Unless you are from Columbus you will not get higher then a Lead position!

When your hired on they tell you that you will not travel more then one hour from the Strongsville office. This is a lie! They will force you to use more pto then you have and then garnish your check!
Pros
Pay is decent and overtime
Cons
Drive cam, lack of real leadership
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3.0
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New pay system beware
Locate Technician (Current Employee) –  Hollywood, MDApril 7, 2019
The DriveCam is a nightmare, constantly having to worry about setting it off for taking a turn too hard or braking too hard and going to a “meeting”, having them tell you how to drive.
Also, they don’t disclose it, but they can pull your DriveCam at any time and watch whatever you’re doing in your truck at any moment (audio AND video)Although they can’t use it against you unless it’s actaully set off.
They recently introduced “Tech Tier” pay, meaning you get a grade or rating based on how many locates you complete per hour.
But you are only able to meet those requirements based off what area you are in. If you are in an area where there is only 1 utility to locate and 30 minutes driving time in between tickets, it’s impossible to get more than 2 locates per hour meaning you won’t get anymore money unless you stay there long enough to get your annual raises.
They introduced this as a way to improve turnover rate, but it is a very unfair system which favors those in areas where there are multiple utilities to locate. To be graded a “lead technician”(and make $30 an hour) you have to locate over 6 utilities per hour, and that’s just impossible in a lot of areas. A set up for failure.
I would have to work here for about 14 years to make the same as someone else could make just by being in a different area.
I am desperately trying to use my experience to get into another company where the payscale is more fair.
Pros
No weekends
Cons
DriveCam, very stressful, unfair payscale, mandatory on call
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4.0
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Good place to work. Difficult to justify time away from the family.
Damage Prevention Specialist (Current Employee) –  Goshen, INApril 6, 2019
The work itself is not difficult for the most part. There are times it is challenging, but that is due to ticket volume outweighing the amount of people to complete the tickets. Having a team of people who are ready, and willing to give advice, or lend a helping hand, is quite nice.

"Secret audits" have been mentioned. You are told up front that these audits will take place. If you follow your training, complete the locates as per scope, and follow the Pro Ten steps, you shouldn't have any issues with being audited. These audits should be valued as learning experience.

When ticket volume is high, just remember you are one person, and focus on the ticket you are marking. No sense stressing over something you are not physically able to control. Be diligent.

Finally, I will say the most difficult thing is being away from family. Long hours/weeks makes for short evenings/weekends during the main "dig season" hard to deal with, and can be draining.

If you have a strong work ethic, ability to work on your feet for most of the day, and enjoy something different every day; this might be a good fit.
Pros
Work vehicle, great team, opportunity for advancement.
Cons
Work/Life balance
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4.0
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good company
Senior Dispatch (Former Employee) –  Freehold, NJApril 4, 2019
productive high paced atmosphere with many technicians and contractors. Daily emergencies ran into the thousands at times. managing multiple telephone lines as well as contractor alerts daily was challenging
Pros
paid weekly
Cons
very busy
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3.0
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Company truck but excessive overtime
Work tickets before due date in Q Manager (Current Employee) –  Glen Allen, VAApril 3, 2019
Very good training but excessive overtime and weekends. Use of company truck to take home. All the supplies you need to do your job but very used equipment. Its considered a production company but while trying to meet your goals with little to no damages is very hard. Weather plays a factor also. Must work in rain and snow conditions.
Pros
Company truck
Cons
Excessive overtime
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2.0
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Not a bad place for a young adult, but strictly a stepping stone job
Tech 3 damage prevention specialist (Former Employee) –  Hayward, CAMarch 26, 2019
Terrible job management, meaning there's to much work to be done and the proper steps to help decrease stress an increase productivity are obviously not taken. You can survive if you are a solid worker an don't waste time. Superiors don't want to be bothered or help when there is an overload of work. It seems as if evey worker besides a handful in every group is just honestly lazy. But like I said, it's good for a young adult to use as a stepping stone for your career path.
Pros
Work Truck, Gas Card, & almost too much overtime.
Cons
Too much overtime, lazy leaders an superiors, & unequal pay compared to other utility companies
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2.0
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very stressful, not very reasonable company
Utility Locator (Former Employee) –  Hayward, CAMarch 21, 2019
you are not set up well to do your job and have to do most of your learning on your own. half of what you are told in training class is not true. you will not be rewarded properly for hard and diligent work but will be put down for even the smallest mistake that might not even affect anybody. lowest paying utility locating company and they do not treat their workers fairly. a lot of hard working good employees within this company, that are taken advantage of every day for their willingness to do the best job they can. this is why this company has a high turnover rate. would recommend to someone who is very young and in need of making decent money for someone in their low 20s, but not for someone who is trying to get into a company they can make a true and solid career out of.
Pros
work truck to take home
Cons
overworked, unfair compensation, unfair treatment, not a long term place of work if you ever want to make over $30/hour
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5.0
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Very interesting place to work, really enjoyed it.
Underground technician through Dig Alert (Former Employee) –  El Monte, CAMarch 17, 2019
Utiliquest was a great starting place to work. I worked there for 18 years. I learned how to located underground lines for various companies when they were ready to start digging. A company truck was provided.
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3.0
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great job, management has issues
Damage investigator / Auditor (Former Employee) –  Westerville, OHMarch 10, 2019
Great work most work is alone and challenging with problem solving and routing on your own to make hours as long as you are busting your butt and keeping your work area ahead on schedule work load. Management has habit of micro managing from the office and making changes without telling you until your on the other side of the county management has favorites and show them but given easier days less audits give promotions
Pros
independent work
Cons
management from the office not the field
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4.0
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Working hard doesn't always pay off or shown of appreciation.
Field Technician (Former Employee) –  Glen Allen, VAMarch 8, 2019
Clock in at your first task. Mark out utilities in the entire scope of excavation. Management was fair, but not excellent. Culture is you work outdoors, and you get help when its available(and not very often.) Hardest part for me was learning certain style of prints. Most enjoyable part of the job is making it home.
Pros
Decent benefits, take home vehicle, maintenance and gas is paid, company cell phone.
Cons
Not much help on big project jobs.
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1.0
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Working at utiliquest
Locator Technician (Former Employee) –  Charleston, SCMarch 2, 2019
Companies management doesnt care about their employees 8 years never got a Thanksgiving Turkey what's that tell you micro managed drive cam safety is a way to harass "Big Brother"
Pros
Paid every week
Cons
Management has no backing of locators
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1.0
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Need to provide more training before setting someone loose to go out on their own
Gas line locator (Former Employee) –  South CarolinaMarch 1, 2019
Not enough training and manager doesnt want to listen if you try to explain a situation. More equipment needs to be provided to be able to perform your job
Pros
None
Cons
Not enough training
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5.0
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Yup
Locator Technician (Former Employee) –  Fresno, CAFebruary 1, 2019
Good company. Really good environment. A little slow on work in the winter when it's raining. The staff is great. Good start to get a foot in the door.
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3.0
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It not that bad
Meter Tech (Former Employee) –  North Webster, INJanuary 25, 2019
I enjoy painting metes but got laid off thanks to the wonderful lazy union workers who are called Nipsco didn't want to fund us for rest of the year so why I can't make my house payment the chomos at Nipsco are getting paid to sit on their lazy
Pros
My bosses were cool
Cons
Working for lazy chomos nipsco and that dam drive cam drive cam
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5.0
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Locate
Locate Technician (Former Employee) –  Hiram, GAJanuary 14, 2019
Located underground utilities in a designated area that I managed by my self for the most part would get a ticket to to the address mark the location the work would be done so underground utilities didn't get cut
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2.0
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Good to work if like being alone
Damage Prevention Specialist (Former Employee) –  Hayward, CADecember 19, 2018
Always on the road at a new location, provides a truck and tools and any other needs. Management when i was there was horrible. Very un organized and caused so much stress day to day.
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1.0
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Run!
Locater (Former Employee) –  Richmond, VADecember 13, 2018
This is probably the worst place to work locating. Drove me to stress related cardiac problem. Run for your life, not worth it! Never knew If you would have a job each day. Management was out to get you and not sorry you.
Pros
None
Cons
Everything!
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3.0
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Easy to make overtime money but on call can interfere with life
Utility Locate Technician (Former Employee) –  Gainesville, VADecember 6, 2018
Have to drive to first locate job and arrive by 7 am, work until 4:30 minimum other times working over. A lot of walking and work outside all day. Random drug test
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1.0
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Itll feed ya
Technician (Current Employee) –  DelawareDecember 4, 2018
Horrible management. All they care about is the truck and the camera. No room for advancement unless you're one of the good ol boys. Ha this place is a joke.
Pros
Co car
Cons
All the rest
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4.0
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Intro to utility locating
Damage Prevention Technician (Current Employee) –  Hayward, CANovember 23, 2018
Because of the lower than average compensation, it seems like this company is more of a stepping stone into companies that can pay a living wage. Overall not a bad place but could be better.
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Overall rating

3.1
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