Customer Service Representative (Former Employee) – Altamonte Springs, FL 32714 – August 29, 2017
I worked at UI for quite some time and even though I did not end up staying, it is not all bad there. They do provide excellent benefits to their employees but the amount of work you put in is not necessarily reflected back to you for the amount of money that you make. Also, this is a thankless job from both the community and your supervisors for the most part.
Utilities CSR (Former Employee) – Altamonte Springs, FL – April 4, 2018
Horrible management team who gossip about everybody behind there back. If you wanna work where management hires their friends who have no customer service experience or people skills. Dead end job with no room for getting promoted . No overtime or raises. They'll write you up for bs to keep from giving you a raise. Not good company to work at all.
Good ppl, liked everyone I worked with. Great management who cares about you and knows how to get things done. Interesting field and had some minor difficulties learning the complexity of private water.
Customer Service Representative (Former Employee) – Altamonte Springs, FL – July 26, 2017
If I could give this place 0 out of 5 stars, I would. If you're looking for a dead-end job with absolutely no chance to grow within the company, this is perfect for you. Utilities Inc are the slum lords of utility companies who make a profit off of screwing their customers in areas that can't afford their obnoxious rates. Management is hired from the outside with no basic-level training to give them any kind of understanding of the job their employees are doing. No competency test is given to potential hires, so they end up hiring illiterate employees. To say that job responsibilities are unevenly dispersed is an incredible understatement. No increase in pay or change in job title whatsoever to go along with any large changes in job duties. Director over Customer Service is a snooty micro-manager with no faith in her own employees' abilities.
Customer Service Representative (Former Employee) – Altamonte Springs, FL – June 24, 2017
If you are looking for work place where you will be overworked, underappreciated, understaffed and underpaid this is the place for you. If you speak up against disparity in treatment you will be met with swift retaliation. Zero chance of advancement and nepotism is running rampant. Expect managers to micromanage every facet of your daily work routine while turning a blind eye to large important issues that need to be addressed.
Field Technician (Former Employee) – Scott, LA – May 1, 2017
I was assigned certain sites to maintain sewage pumps. I drove to each site to pull pumps and make sure things were running properly. I typically worked alone unless I needed assistance from a coworker. The hardest part of the job is working in the rain.
REGIONAL MANAGER (Current Employee) – Louisiana – April 27, 2017
Everyday hold something new or different. I enjoy the challenges that are brought to me to work with. The hardest part of my job dealing with the frustration of not meeting the budget due to non payment from customers. Then making deciding what areas to re-forecast to meet that short fall.
Operator/Laborer (Former Employee) – Severn, MD – November 3, 2016
No matter who you go to in upper management, their hands are tied by HR. They won't get rid of bad employees so you lose good working co-workers because they are tired of working more to make up for those not working and then they don't compensate you for it.
This used to be a great company to work for until Human Resources became God himself. There are companies comparable to this one with better pay and less aggravation. There is absolutely no communication within this company. No one knows what's going on.