Typical shared office workspace with ability to do homework if work queue was empty.
Tech Support (Current Employee) – Madison, WI – March 18, 2014
A typical day of work involved opening up the ticketing system and completing any tickets that were possible to complete, while progressing as far as possible on others. If necessary, I would have to set up appointments for later dates and make note of it on the ticket. I learned about thin clients and remotely managing large numbers of computers as well as troubleshooting in Windows and Mac environments. Learned to work with troublesome clients as well. During the third year of the job, my job description also took on building management, so I had to deal with mail, furniture moving, etc. as well as the IT problems from before. This involved quite a bit of database work (keeping track of keys and inventory). The hardest part of the job for me was telling customers that nothing could be done when restrictions were placed upon what we could do. For example, we could only troubleshoot to a certain point when fixing printers before the client had to hire a specialized printer repairman in order to complete the job. The most enjoyable part was the sheer amount of information and experience I was able to take in during the time I worked there.
Time to work on homework, experience for after graduation
Between classes, so little to no break during the day (ate lunch at work, so no lunch break)