Vacasa Employee Reviews

Worked with the company for over 5 years and it had great pay and hours until they switched from a generous hourly rate to piece work that does not pay livable wages. If your area still pays hourly its probably a good deal. You can mind your own business most of the day here as a housekeeper.

Pros

non customer facing most of the time

Cons

physical work

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Fun

Guest Experience Specialist (Former Employee) - Colorado - November 28, 2023

Very fun job to work at, the management is amazing, and speaking with the guests about all kind of related issues is really fun if you're into travel. I highly recommend this job to anybody. It just sucks that they move the campaign forecast experience overseas and took it out of the America Market.

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Jobs at Vacasa

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Piecework Housekeeper

Black Butte Ranch, OR

Seasonal Maintenance Assistant

Rumford, ME

15 hours ago

good work, but mediocre pay and not stable

IT Asset Management Specialist (Former Employee) - Portland, OR - November 28, 2023

the work itself (deploying and managing employee computers/phones) was reasonable, culture was positive, manager and other IT leadership were mostly fair and open to new ideas, office was very nice. I felt compensation was alright but not great for the role, meh pay but great benefits. just don't hope to stick around for long, regular raises don't always happen and they've done a lot of overhiring and then layoffs at all levels.

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High paying and new management

Housekeeper (Current Employee) - Stowe, VT - November 26, 2023

This location of the company has grown incredibly and scores have skyrocketed. There has been nothing but positive energy in the office and in the field. I love working here and watching our work place and company soar.

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Not a productive or fun work place

Housekeeper (Current Employee) - Oak Harbor, WA - November 25, 2023

If you are looking for a place to work where you are treated like cattle, this is the job for you! No communication from management, contsant changes, leads come in from outside & no one even introduces them as management, you're expected to not only sacrafice your personal time on the managements head & call, sacrafice your personal vehicle to guest & the company, there is no form of compansation for car accidents, I've hit 2 deers on the clock for this company & was not even offer a day for recovery or any form of compassion, this is an awful company to work for. Just dont

Pros

None

Cons

Everything

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Vacasa insights

Based on 1,180 survey responses

What people like

Ability to learn new things
Time and location flexibility
Ability to meet personal goals

Areas for improvement

Trust in colleagues
Sense of belonging
Overall satisfaction

Great pay, great managers

Housekeeper (Former Employee) - Warren, VT - November 22, 2023

You work on your own cleaning the units assigned to you. but you help eachother out when need be (for instance if you forget a supply someone nearby could have an extra, or if someone is running behind schedule we would help eachother). Management at this location was awesome. Its hard work but the pay is good. The only downside was the unpredictability of your schedule, as it changed as late as the day you are working.

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Constant turnover and flawed management model

LOM (Former Employee) - Oregon Coast - November 18, 2023

The have developed a structure for the Local operations manager role that is deeply flawed and leads to continuous turnover in the roles. It was a chaotic and disorganized atmosphere and I feel sorry for the employees as well as the homeowners that end up receiving poor quality of service.

Pros

Large organization, overall good benefits package

Cons

Regional and senior leaders aren’t visible and don’t seem to try to make things better

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Ok job

Housekeeper (Former Employee) - Sunriver, OR - November 16, 2023

Management wasn’t great they were all over the place. Worked pretty much full time when position was supposed to be part time. Coworkers were nice though.

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The Big Sky location was great!

Vacation Rental Cleaner (Former Employee) - Big Sky, MT - November 15, 2023

The job itself was pretty standard. I had a clear sense of what was expected of me. If anything needed improvement on my part, it was clearly communicated to me which I appreciated. The pay was fair for the job assignments I had. The best part about working there was my coworkers, there was a great community and I really enjoyed them. I did however work at another location the needed help at one point, and I have to say I felt lucking being in the location I was. The other location was really struggling and did not have great communication or organization. Overall the company seemed like it needs to be more consistent between locations. I do believe some of this has to do with staffing issues and not enough people to work at all locations. We also had quite high turnover in management, which brought it's own challenges no doubt.

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Chaos, lack of professionalism

Maintenance (Former Employee) - Killington - November 14, 2023

No adequate training ,totally understaffed,Upper management doesn't know day to day operation no positive, units have bed bugs, units not ready for check-in

Pros

None

Cons

Huge vehicle wear and tear, minimal compensation

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Only worth it as a seasonal job

Houskeeper (Current Employee) - Gig Harbor, WA - November 13, 2023

They typically undercut your hours on purpose so they don’t have to offer you benefits or anything else. They’re not flexible with your schedule, often not even willing to give you a set schedule. Low hours and when you ask for more they quit scheduling you all together. Barely ever offer a raise.

Pros

Nothing

Cons

Everything

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Disconnected

Housekeeper (Current Employee) - California - November 12, 2023

Top is disconnected from the bottom. Bad management mid level and up. Great owners, guests are not vetted well and often create disastrous situations for housekeeping.

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not a great place to be

local supervisor (Former Employee) - Tampa, FL - November 9, 2023

company bought out several small companies and was a disaster from the start. Management are people who have no clue how to lead, and were just placed there because of there time. very biased, very unfair and definitely not a place you want to be

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Simple job

Housekeeper (Former Employee) - California - November 8, 2023

Nice quiet environment for the most part. Not as much growth as promised. Management needs better training. Has Poor communication and unrealistic goals.

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Pays descent

Housekeeper (Current Employee) - Blue Ridge, GA - November 8, 2023

Vacasa could use some improvements with managament.Also there could be a little appreciation for there employees. When I first started 3 years ago, it was much better. But a lot has changed since then

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Unprofessional

Housekeeper (Former Employee) - Tannersville, PA - November 7, 2023

I wouldn’t even waste your time, they want you to have open availability. They expect part time employees to be on call whenever and will threaten to fire you if you cannot be available for them 24/7, 7 days a week. If you aren’t properly trained they’ll just fire you so they can retrain someone else. The general manager spews a lot of lies and will overwork you without any appreciation. The pay looks good but the people running it have no clue what they’re doing just stay away.

Pros

Working independently

Cons

No work life balance

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A failing company with burned out employees.

Director (Former Employee) - Remote - October 29, 2023

What is the best part of working at the company?great benefits and cohesive teams with remote workWhat is the most stressful part about working at the company?Constant change, inept leadership at the C-Level, intentional gas lighting and power plays contribute to extremely low morale. What is the work environment and culture like at the company?Most team members are remote. The experience there will depend on your director or manager. Most are extremely capable and skilled at developing their own team culture. There is almost zero awareness of culture as a whole. What is a typical day like for you at the company?Work on tasks, attended several virtual meetings, answer questions, have one on one meetings with team and leaders for my department.

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Worst job ever

LOM (Former Employee) - Navarre, FL - October 28, 2023

Low pay- on call 24/7 even PTO days - “new” management is lacking In so many areas- discrimination- hostile environment- favoritism to other employees- worked over time it was taken away before payroll was approved.

Pros

None

Cons

To many to list- don’t waste your time

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Good work environment

Linen Specialist (Former Employee) - Seagrove Beach, FL - October 27, 2023

Good work environment with friendly coworkers. Management was pretty flexible if you needed a day off. Only downside was sometimes didn’t get full 40 hrs a week and could get boring.

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Unorganized

Property Caretaker (Current Employee) - Tampa, FL - October 26, 2023

Too many resignations in just the few months Inhave worked here.Micro-managed, managers make random decisions that affect employees then change them again.There are no team dynamics and management doesn’t care about employees. The work-life balance seems to be swifting to more work- no life.I would not recommend working in the Greater Tampa Bay area.

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Overworked Underpaid

Housekeeping Supervisor (Former Employee) - Palm Coast, FL - October 24, 2023

Vacasa expects you to work 24/7. The homes and owners are amazing but demanding and upper management will sit at home while you go and handle the guests and owners. Management does NOT get their hands dirty at all, they will find a hair on a floor at a home and call the housekeeper back to pick it up, even if they have to drive 30 miles to get there. Upper management in the local team also never answers their phone. That's where you come in. If there is a need for 5 employees they will hire 2. All Vacasa cares about is money. The employees, housekeepers, owners and maintenance are NOT getting rich.... Vacasa is. One of the managers I worked with found a spill on a kitchen floor and instead of wiping it up I had to go there and wipe if for her. They are privileged and entitled. Horrible people to work for.