The top request would be that pay the employees based on past experience or give raise after 30 days. Possible that Rob Katz to take CEO lessons from Jeff Bezos of Amazon. He is understanding to pay warehouse workers and call center $15.00 an hour plus all benefits from day 1. Spend some money to make a decent working atmosphere with proper working equipment and comfortable working space. Find a way to find some employee recognition. Department team work including paid breakfast or lunch, contest for gift cards, FIND MOTIVATION and goals.I would strongly suggest Undercover Boss strategy. The upper management would not even step on the 6th floor.
Pay them more, Cost of living is expensive and their wages is not competitive
Answered - Food & Beverage Director / Executive Chef (Current Employee) - Breckenridge, CO
Vail resorts is a seasonal position. very few employees leave.
Answered - Route Bus driver, CDL (Former Employee) - Breckenridge, CO
Improve communication and honestly between leadership and employees specifically in the lift operations department. Have Management be more available to talk to employees and not allow management to leave early. Management needs to listen to their employees and realize there are multiple sides to every story. Also, Leadership needs to have been a entry level employee in the department they manage in order to completely the day to day life of a entry level employee and show real empathy. Management also needs to be more personal and relatable and listen to what employees say.
Answered - Lift Operator (Former Employee) - South Lake Tahoe, CA
New LOCAL management
Answered - Server/Hostess (Former Employee) - Vail, CO
Consider pay raise to ensure customer satisfaction. With happier employees everything will be done with more efficiency and the customer will be treated with much more respect at a higher level of service. The Vail resorts motto is all about fun. Living by the Vail values and giving the best possible experience to customers. I don't see this happening without paying employees on the lower end more. I believe it will only help the bottom line in the long run.
Answered - Management Intern (Current Employee) - Brighton, MI
To keep sales people, come up with real salaries that you can live off of.
Answered - Reservations Account Manager (Current Employee) - Broomfield, CO
Increase pay and recognition of a job well done, implement management structures befitting a large company, not a company that runs a single mountain. For heaven's sake clearly define responsibilities amongst departments and don't just dump things on people at the last minute. Increase chances for advancement, don't say "no experience required" for someone working their way up from the bottom then shut the door on them.
Answered - Customer Service Representative (Current Employee) - Broomfield, CO
More competitive with wage/salary
Answered - General Manager (Former Employee) - South Lake Tahoe