Valley Strong Credit Union
4.2 out of 5 stars.
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Valley Strong Credit Union Jobs and Careers

About the company

  • Founded
  • Company size
    201 to 500
  • Revenue
    $25M to $100M (USD)
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You’re seeing all 27 jobs at Valley Strong Credit Union because we can’t find any available jobs at Valley Strong Credit Union close to Virginia at the moment.

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Customer Service

13 jobs

Rating overview

Rating is calculated based on 55 reviews and is evolving.



MSR II in Bakersfield, CA
on June 23, 2021
The environment here is amazing and middle level managers (Branch Managers, Assistants) heavily contribute to that because many of them rose through ranks themselves so they can relate to you and your issues/questions. There is a clear line of progression through rank, PTO is respected, pay could be a little better but they really do treat you well.
Customer Service Representative in Bakersfield, CA
on April 5, 2021
Valley Strong has a strong emphasis on customer service. The reason being to overcompensate for their poorly secured products. The higher-ups do not deal with the consequences of badly secured accounts as much as we do. "Members" will come in constantly and blame Member services. Thus, creating an intolerable work environment where nobody has the answers. It has gotten to the ridiculous point where reps actually blame public terminals for "faulty protection" instead of seeing the pattern in Valley Strong's products. This company has its priorities out of order because instead of spending large amounts of money on marketing, they need to work on establishing strong protection for the "members" they supposedly care so much about.
Contact Center in Bakersfield, CA
on January 24, 2021
I began to notice a lack of communication in regards to the position almost immediately after being hired. In my phone interview, they never mentioned being placed on a 90-day probation period when hired. During this 90-day probation period, you are expected to learn the entire list of systems and procedures. If you do not learn everything 100%, they will count it as unlearned, and you will be terminated. You are given a binder that has most of the items you will need to take calls but for specific procedures, you really have to become a detective and find the information.Training consists of listening to calls and taking calls yourself. Training is quite a shotty since everyone works differently and they all expect you to do it their way. Some trainers are a lot more patient than others but the majority made it quite an unpleasant experience.It becomes very stressful very quickly. You often hear Managers completely lose their cool after taking difficult phone calls. I found it particularly stressful because of COVID, it seemed there were positive cases multiple times a month and we were sent home early due to cleaning arrangements. They pretty much glossed over it and expected you to go on as normal even when the office was heavily sprayed with chemicals. If you are a student wanting to do this part-time I would suggest finding something else. They do not accommodate everyone's schedule. If someone else already obtained the time slot you were wanting, you are out of luck. The work culture here is very much like high school. It is very common to see high amounts of gossiping. They rather talk behind your back to everyone in the office about your performance than to be clear with you. Valley Strong is all about customer service but they are not sincere about keeping that energy in the office.
Student MSR / Teller in Bakersfield, CA
on April 4, 2020
As a student msr, I would show up to my designated period and do transactions for any individual on the campus that required it. From teachers to students, staff members to parents on the campus, any individual that needed to handle a financial transactions, I was responsible for. Although most transactions were check / cash , there was instances where I paid loans for house and cars. The two main things I took away from this program was exerting proper social skills to interact with individuals regardless of commonality and financial transactions / literacy.
Core Systems Administrator in Bakersfield, CA
on February 24, 2020
I am proud to say I work for Valley Strong CU. I have been with them for 17 years and they have been very supportive in helping me advance my knowledge and career. Great place to work and bank.

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Questions and answers

People have asked 9 questions about working at Valley Strong Credit Union. See the answers, explore popular topics and discover unique insights from Valley Strong Credit Union employees.

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Interview insights

Insights from 16 Indeed users who have interviewed with Valley Strong Credit Union within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Interview Questions

I was promoted within. When I applied for the Teller position it was mostly about customer service and attitude.

Shared on February 20, 2020

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