SALES MANAGER (Former Employee) – Altoona, PA – June 25, 2018
Lack of communication from upper management. Stressful environment. Always short staffed. Eliminated company 401k match and profit sharing. Definely have to be able to manage your time as always short staffed.
This company used to be run like it was family owned and was very concerned about its employees. Recently, the company no longer knows its identity nor who its customers are. As a result, the entire organization has had a complete overhaul all due to lack of leadership at the top. Good people, who have worked there 15 years or more, are forced out daily, the same people who helped get this family to where they are today.
Does not pay the best unless your in supervisory/management role or on the road delivering
Home Delivery (Former Employee) – Columbus, OH – June 3, 2018
Very high turnover rate at the regular starting dock positions and the starting pay is not very competitive. Good benefits though. Paid sick and vacation days after one year of employment. Offers 401K with no match. They do have a nice break room for dock workers. Also a very high turnover rate at the Delivery center GM position. The company is not very transparent about anything. All the changes in management created a lack of focus on a true path to correct numerous issues and a lack of structure.
Good benifits and nice break room
Does not pay competitively and not enough structure
Office Manager (Former Employee) – Plainfield, IN – May 30, 2018
After being in a position for 10 years it was eliminated and was given the opportunity to take a different role. Employees are just numbers to this large company and they have no investment in you as an individual.
Customer service (Former Employee) – Newark, OH – May 30, 2018
A typical day would be just to do returns of merchandise and help customers. I learned a lot of skills here how to manage the registers, and close up the store. The most enjoyable was the co workers they were amazing. the hardest was dealing with really irate
My day usually starts off with a look at my department to see the area that needs the work most. Learning from working there was always thinking quick about decisions daily, and building good relationships with the team. Management there was quite easygoing and not as abrasive compared to most they leaned on you a lot, but things got done efficiently. If ever there was the word to describe family we had it things were done we all leaned on each other to get things done. Our closing on the nights was the hardest to do there we would get so much product on returns it was overwhelming. The best thing about this job was seeing the people I worked with daily through the sweat.
Having to get a chance to make something positive
Always being understaffed and running lane is a must
Sales Manager (Former Employee) – Richmond, VA – May 16, 2018
Do not work for the West Broad Richmond store! The store is corrupt with terrible customer service and ghetto employees. If you come from any kind of class and sophistication, they will not like you. The only good thing about the company is the compensation but for the pay, you have to put up with alot of nonsense. Product is never in stock. Special orders are always pushed back, customers are always upset and THEN you have to deal with sales people that have no real talent and just take orders WITH ATTITUDE. On top of that, you'll work majority closing shifts and will not have a work life balance at all. Save your life and make the money some where else. The job is not worth the stress. It is called in the upper echelon of Richmond, "The flea market".