Lots of great promises going in that were never realized. Unbelievably chaotic and disorganized. Horrible morale among employees, leading to frequent absences that put everyone else under more strain. Mandatory on-call requirements leave staff with less than four days a month that are actually "off". The staff that are there do their best because they care about the residents and coworkers, but when it's not enough to bridge the gap they are often reprimanded publicly, loudly in the resident's halls, or alternately put in a closed room with only management and asked to justify themselves to HR and their supervisors without access to supporting paperwork, or any specifics about things they are accused of because of "possible employee retribution". This to the point that residents pull staff into the room to ask questions or make comments so that staff "don't get in trouble or yelled at".
This company's grand mission statement "to provide dignity in life for those we serve" would be better served if the employees were treated like people, first, so the residents could feel their caregivers are trustworthy professionals who are good at and enjoy their jobs. You know something is wrong when the people in the beds feel they have to protect the people caring for them. That's not dignified at all, it's sad and I wouldn't let my parents stay in that type of establishment.
Intimidation, disorganized, false promises, extensive required on call times