Customer service role with a toe in financial waters
Brokerage Representative (Current Employee) – Scottsdale, AZ – November 4, 2018
The company itself and colleagues are great. However it is a call center job with some investment advice mixed in. Most people have no financial background when they start while some have a lot. While management is ok, the culture is very conservative. You aren't rewarded for better results making it very stagnant yet safe. Higher roles are few and far between if you want to leave the customer service side.
401k/Employee savings plan, healthcare, culture
Movement within the company is scare depending on the department you want to go into
Incredibly competitive and stressful, but good benefits
Client relationship associate (Former Employee) – Malvern, PA – November 6, 2018
My position at Vanguard was their client relationship associate/ brokerage investment professional. I don't believe Vanguard is very honest about the job when you go through training, it is incredibly stressful, and not flexible. You take incoming calls all day long from clients, and get a lunch and 30 minutes of break a day that you can only use during certain times. It's extremely competitive to move on to anything else, but might be worth it if your end goal is to work as a financial advisor or another sector of finance there. I don't think there is enough support for employees and clients can be truly awful, would not suggest this position for anyone not interested in customer service.
Lots of PTO, good benefits, fair hours
Short breaks, competitive, not flexible or diversity in your day
The people and culture at Vanguard were great. There was always something going on to try and break up the monotony of being tied to the phone all day, but eventually I couldn't deal. The calls were non-stop, back to back. Call metrics are very big. They stress not being on the phone too long, but also delivering the best customer service.
Participant services representative (Former Employee) – Scottsdale, AZ – October 25, 2018
I would recommend this job, but chose the department you chose to work for carefully. Not every department potential and growth with the company is equal to other departments, but opportunities are available through out most departments. Be prepared for a micro managed metric system, in Participant services department. Get in, learn quickly, move on.
Shipping and Receiving Manager (Former Employee) – Tulsa, OK – October 22, 2018
Great management, great atmosphere. Really good people.If you want to take a vacation and don't have time. Just schedule it and they will give it to you unpaid. No pressure, just get your job done. Tim Smith(manager) is great. He has been the manager for over 33 years.
people, management, owner, time off, will work with you
Great work life balance but like to hire externally
Customer Service Representative (Current Employee) – Malvern, PA – October 15, 2018
Vanguard is a great place to work. The jobs are very easy, they dont push you very hard and it is an easy place to coast. However with the amount of people they hire at the lower levels it continually gets more competitive until they just start hiring externally.
Outstanding professional employees and excellent and knowledgeable IT staff and equipment.
Consultant for Project Planning and Implementation (Former Employee) – Wayne, PA – October 15, 2018
I worked as a contractor for Vanguard for 3 years, I was very impressed by the management and employee dedication. The IT department had the best and knowledgeable employees and equipment I had ever seen. I worked for the Print and Mail operation and their employees were dedicated and very hard working. I very much enjoyed my time at Vanguard and would gladly accept either another contract position or a full-time management position.
Hard working and knowledgeable employees, on-site cafeteria, very tight security.
Great benefits, long vestments and corporate kool-aid
Not going to disclose this (Current Employee) – Malvern, PA – October 11, 2018
It's very easy to begin on the phones, and most people do in fact. The issue is escaping them. Because the company is getting large, yet more efficient, it's creating more jobs at the lower level and less at the medium/higher level.
Management acts passively and is not candid. There's a consistent feeling of 'them' and 'you' that is inseparable. When you finally do escape the phones/call center, you are disappointed with how happy you thought you would have been. Instead, you are micromanaged by people who have no idea what you do.
There are plenty of opportunities if you aspire to be a manager. The problem is most managers do not know what they're doing. Technical expertise is dwarfed by general knowledge, buzz words and leadership meetings and 'off-sites' or symposiums. This is what managers spend the majority of their time doing.
The atmosphere itself is not necessarily conducive to new ideas or input. A typical day consists of you attempting to tackle your workload in an inefficient manner, usually due to technology constraints.
If you want to work in an environment with Greek life alumni and 24 year old managers, this is the place for you.
Benefits are nice, Retirement is outstanding, but vesting requirements are 6 years
Often stressful work environment (client-facing or not), Your input is rarely taken into account, The pay is low compared to industry standards.
Great company to work for with room for advancement
Administrative Assistant (Former Employee) – Malvern, PA – October 9, 2018
I worked there for about 5 1/2 years and was able to work for 2 different departments while I was there. I enjoyed having a variety of tasks to do daily and enjoyed working with all my co-workers. Towards the end of my employment some changes were taking place and managers/supervisors started micro-managing the employees. Brought the moral down.