Vantiv Employee Reviews

3.4
Overall rating
Based on 175 reviews
Ratings breakdown
534
448
357
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Found 172 reviews matching the search See all 175 reviews
5.0
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Productive
Customer Service Specialist (Former Employee) –  Durango, COJuly 31, 2018
I loved working with Vantiv. It was something different. Although did not like being monitored every second of the day. Merchants can be very difficult to deal with.
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3.0
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Exciting place to work
Sr. Financial Analyst (Current Employee) –  Cincinnati, OHJuly 18, 2018
Not a bad company to work for. The quality of management varies greatly and the company values consultants and new employees over existing employees.
Pros
Exciting
Cons
Constant downsizing and reorgsaniziations
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1.0
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Getting in at the right time is key.
Director of National Accounts (Current Employee) –  Atlanta, GAJuly 11, 2018
4 years ago when the new technology for the chip card readers went into effect was the most rewarding time. The national account I was responsible for got their rates raised with no advanced warning. This was not good and killed the account. This account was supposed to be exempt from this and apparently that was not the case. They lied.
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2.0
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Not the place for a true professional
Operations Leader (Former Employee) –  Houston, TXMay 26, 2018
This company is growing which is a good thing depending on your location but, it is growing too fast for its own good. They are so busy trying to become the largest payment processor that they have forgotten about running the business effectively. The internal processes are beyond broken. I feel sorry for the customers because untilmately they are paying for it.

The Houston center is relatively new and is going through a lot of change in an effort to become stable. Employees are not held accountable in an effort to keep them in the seats which makes for a terrible experience for a true leader. The location of center is horrible and a true professional would not consider this a good place to work.
Pros
Work/Life balance
Cons
Health benefits, poor mid to senior level management, they say what they want in a leader but senior leaders don’t display company values, no real culture, broken process, growing too fast and not fixing what is broken
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3.0
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A good job for someone starting out.
Leader, Operations (Former Employee) –  Houston, TXMay 19, 2018
This is a company that will afford you the opportunity to learn about the fundamentals of a call center. The time-off package is more than generous which should give people the opportunity to have that balance that they need away from work.

Want to be successful in a call center environment?
- Come to work when you're supposed to.
- Be professional.
- Meet your goals.
- Avoid the usual drama that can happen in a call center.

In my experience, those that complain about favoritism and lack of opportunities are typically the ones who are on corrective action for things ranging from poor attendance to poor performance. This translates to a lack of opportunity or the impression that others are being favored. Remember - this company or life doesn't owe you anything; you must earn it and show that you are capable.

The environment is relaxed; they let you wear jeans, though the dress code could benefit from some structure.

The culture is typical of a call center, which can be positive or negative for some. They definitely value their employees and have shown that they will step up in times of need for them.

Overall if you're trying to get your foot in the door, an agent is a good way to start. This company rewards employees based on performance, not on tenure or entitlement.
Pros
Paid Time-Off like, dress code, relaxed environment
Cons
30-min lunches, located in a food desert, front line employes lack professionalism
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4.0
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Fast Paced
Executive Assistant to GM, Senior Vice President (Current Employee) –  Cincinnati, OHMay 7, 2018
High Energy, fast paced, nice people. Very good place to work, enjoy it. There is no typical day here at Vantiv, very fast paced and ever changing. Hard to put it into words.
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4.0
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Busy
Customer Care (Former Employee) –  Cincinnati, OHApril 25, 2018
A lot of nice people work there including management. Management was always busy in meetings, but still made time to answer any questions or discuss any issues arising from our daily tasks.My job was stressful, but most financial positions are.
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3.0
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No summary
Customer Service Representative (Current Employee) –  Cincinnati, OHApril 24, 2018
No review on this company there’s a lot of pros and cons alot of good and bad and depends on u ur role and supervisor if u advance or is offered a raise if one of the three dnt equal up than u dnt advance
Pros
Pto
Cons
If work is missed and approved u will be penalized even if ur dying
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1.0
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Terrible work place!!!!
Associate Customer Service Representative (Former Employee) –  Louisville, KYApril 4, 2018
I was one of the many people release from Vantiv due to being in the same time zone as HQ- Cincinnati.
They didn't care at all about there employees. Not enough to keep that location open.
They also hardly offered any help. There was terrible communication between us and supervisors. Very little help typically offered.
Good pay, terrible place!!!
Pros
pay
Cons
every thing else
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3.0
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It was ok
Associate Settlements Accounting Specialist (Former Employee) –  Mason, OHApril 4, 2018
this company was ok was working as a temp very independent but that's it pay was low not worth the money for the stress they put you through benefits were ok
Pros
none
Cons
management salarty advanvement
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4.0
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Good Company
Implementation Consultant (Current Employee) –  Cincinnati, OHMarch 29, 2018
Very different than most corporate jobs. Easy going and respectful to their employees. The management team has really changed over the years and has become a very respectable and reliable unit.
Pros
Great work schedule
Cons
Lack of advancement opportunity for employees that are driven to succeed.
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4.0
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Buen ambiente de trabajo
Account Manager (Former Employee) –  Cincinnati, OHMarch 26, 2018
Buen horario, buenas instalaciones, buenos beneficios
Pros
Segutos, buenos benficios
Cons
Nada
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2.0
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Not So Great There
Credit/ Debit Card Fraud Prevention Representative (Current Employee) –  Houston, TXMarch 17, 2018
A typical work day is basically the same. I have not learned the different applications that is offered by the company. I have asked several times, but management have not put anything forward to make sure that the applications is learned. There is a lot of favoritism which make it a very uncomfortable to work in. There is nothing hard about the job.
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3.0
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My Opinon
Account Executive - Outbound Sales Only (Former Employee) –  Cincinnati, OHMarch 5, 2018
My typical workday consisted of making 50-70 outbound cold calls a day to obtain monthly credit card statements from business owners offering them a complete side by side savings comparison on their current credit card rates.

I learned that credit card processing can be one of the most difficult industries for a business owner to feel knowledgeable enough by trying to figure out all the different types of rates and fees.

During work hours managers would allow employees to play golf, basketball, shoot nerf guns and most sadly the playing of tricks on their own colleges and employees. This caused an unfriendly and lonely environment to work in.

Lack of communication, Favoritism shown by management in the worse way possible.

The hardest part of my job was becoming well versed on all the elements pertaining to the job as quickly as I would of liked. bid turn over in management.

Making the calls and continuing to be the number one rep in receiving the most credit card statements from business owners and sharing my savings analysis as promised.
Pros
Health Benefits
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1.0
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No security
Dispute Specialist (Current Employee) –  Cincinnati, OHFebruary 20, 2018
You can't feel secure when there is cheeper work forces in other countries you train until there is no need for you. Management has no real value for state side labor.
Pros
nice benefits
Cons
can't be secure in who you are to the company
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3.0
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Everything Depends on your Department
Sales Operations Coordinator (Current Employee) –  Tinley Park, ILFebruary 13, 2018
I personally work in a department that is very appreciated and valued with the company because of a great management team my department has. There are multiple departments with management put in place because of seniority and not abilities that are struggling because not only do the departments not feel appreciated but are asked to do more because management is showing a high output level of work with a low employee numbers so the higher ups look highly on the departments management without actually knowing what goes on in the department.
Pros
The right department is key, decent benefits, credit card industry is always growing
Cons
the wrong department can have you in a miserable job
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3.0
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High turnover, no yearly increase, high call volume
CSR - Customer Service Representative (Current Employee) –  Houston, TXFebruary 7, 2018
Calls can range from steady to insane back to back calls for 2 weeks straight. The metric system works against you because if you use after call it works against your performance the limit is 10sec for the month else you considered a poor performer, if you are helping a customer and it passes your break scheduled it works against you and decreases your adherence, customer service surveys if they average lower than a 7/10 it can impact you negatively like I was denied a raise due to adherence. When I found out the black/white about adherence you are basically a number. The PTO IS GREAT!!! Great Medical benefits, 401 K match! There are opportunities for growth but who wants to stay around and fight for a raise.Going to the bathroom except on your breaks also affects your adherence and if you arrive late or car breaks down they use a point system which if they increase can cause a write up even if it's is out of your control eg you get sick, meet up in accident. Great place to just start off get ur money at the door.
Pros
PTO of 17 days, banking is interesting
Cons
Short breaks, Point system, Crazy metric system, lot of software to learn
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4.0
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Vantiv review
Technical Support Specialist (Current Employee) –  Mason, OHFebruary 3, 2018
Vantiv is a great place to start your early job career to gain experience. For me personally, I learn more about my career path than any job i work for before.
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3.0
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Good company, but very poor work place culture. H
Senior Database Administrator and Team Lead (Current Employee) –  Cincinnati, OHFebruary 1, 2018
Good company, but very poor work place culture. High pace technology environment. Very technically challenging environment with great self-reward. Really good people and great diversity. Lower management staff lack leadership, management skills, and vision.
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3.0
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I hope they're done downsizing
Staff (Former Employee) –  Mason, OHJanuary 30, 2018
Despite their rapid growth, they were letting so many people go when I worked there. A number of executives didn't live in Cincinnati, so weren't in touch with what was really going on.
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