Vantiv Employee Reviews

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4.0
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Productive, monthly Birthday Lunch
Associate Customer Service Specialist (Former Employee) –  Houston, TXSeptember 23, 2018
I like jobs to work , flexible time to work and Great people . Manager are very helpful and making sure that the customer are help. Only 30 min lunch break
Pros
Good working hours
Cons
Short Breaks
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3.0
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It is a job.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Mason, OHSeptember 18, 2018
This place was partnered with 5/3 bank at the time I worked there. The workload is way too much for one person and the amount that is added does not end.
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1.0
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Toxic
Software Quality Assurance Director (Former Employee) –  Symmes, OHSeptember 8, 2018
This was the most toxic place I have ever worked. They blamed others when their strategy didn't work but never gave it enough time to actually work. They were constantly changing direction and work get rid of people that wanted to improve the work culture.
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5.0
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Great place to work
IT Specialist I (Former Employee) –  Cincinnati, OHAugust 29, 2018
Vantiv strives to challenge their employees daily. They want to see every employee succeed and better themselves. They want to grow their employees to help better the company.
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3.0
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productive
Customer Service Specialist - (Current Employee) –  Houston, TXAugust 27, 2018
Vantiv is a stressful place to work, when concerning the customers finances. However, Vantiv has a great benefit plan with 401k, and flexible hours that suit you.
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4.0
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Fun work environment, cafeteria and Starbucks on site
Settlements Specialist (Current Employee) –  Cincinnati, OHAugust 22, 2018
This is a good company that continues to grow. The company merged with another Payment Processor in England and is now called Worldpay. This company is also a call center.
Pros
Pto
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5.0
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Great Company
Command Center Support Analyst (Former Employee) –  Florence, KYAugust 21, 2018
Close nit work environment. Always had support of management when issues came up that need to be escalated to the next level of support. Great place to work.
Pros
great place to work and grow
Cons
none
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3.0
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Not a good place to work
Fraud Specialist (Former Employee) –  Mason, OHAugust 15, 2018
Very cliquey; exceptions are only made for those who have worked there a long time and have friends in management. Very high turnover; new employees are not properly trained. Work, life balance is subject only to work load.
Pros
Nice environment, nice cafeteria
Cons
Poor management at all levels
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5.0
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Productive
Customer Service Specialist (Former Employee) –  Durango, COJuly 31, 2018
I loved working with Vantiv. It was something different. Although did not like being monitored every second of the day. Merchants can be very difficult to deal with.
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3.0
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Exciting place to work
Sr. Financial Analyst (Current Employee) –  Cincinnati, OHJuly 18, 2018
Not a bad company to work for. The quality of management varies greatly and the company values consultants and new employees over existing employees.
Pros
Exciting
Cons
Constant downsizing and reorgsaniziations
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1.0
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Getting in at the right time is key.
Director of National Accounts (Current Employee) –  Atlanta, GAJuly 11, 2018
4 years ago when the new technology for the chip card readers went into effect was the most rewarding time. The national account I was responsible for got their rates raised with no advanced warning. This was not good and killed the account. This account was supposed to be exempt from this and apparently that was not the case. They lied.
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2.0
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Not the place for a true professional
Operations Leader (Former Employee) –  Houston, TXMay 26, 2018
This company is growing which is a good thing depending on your location but, it is growing too fast for its own good. They are so busy trying to become the largest payment processor that they have forgotten about running the business effectively. The internal processes are beyond broken. I feel sorry for the customers because untilmately they are paying for it.

The Houston center is relatively new and is going through a lot of change in an effort to become stable. Employees are not held accountable in an effort to keep them in the seats which makes for a terrible experience for a true leader. The location of center is horrible and a true professional would not consider this a good place to work.
Pros
Work/Life balance
Cons
Health benefits, poor mid to senior level management, they say what they want in a leader but senior leaders don’t display company values, no real culture, broken process, growing too fast and not fixing what is broken
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3.0
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A good job for someone starting out.
Leader, Operations (Former Employee) –  Houston, TXMay 19, 2018
This is a company that will afford you the opportunity to learn about the fundamentals of a call center. The time-off package is more than generous which should give people the opportunity to have that balance that they need away from work.

Want to be successful in a call center environment?
- Come to work when you're supposed to.
- Be professional.
- Meet your goals.
- Avoid the usual drama that can happen in a call center.

In my experience, those that complain about favoritism and lack of opportunities are typically the ones who are on corrective action for things ranging from poor attendance to poor performance. This translates to a lack of opportunity or the impression that others are being favored. Remember - this company or life doesn't owe you anything; you must earn it and show that you are capable.

The environment is relaxed; they let you wear jeans, though the dress code could benefit from some structure.

The culture is typical of a call center, which can be positive or negative for some. They definitely value their employees and have shown that they will step up in times of need for them.

Overall if you're trying to get your foot in the door, an agent is a good way to start. This company rewards employees based on performance, not on tenure or entitlement.
Pros
Paid Time-Off like, dress code, relaxed environment
Cons
30-min lunches, located in a food desert, front line employes lack professionalism
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4.0
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Fast Paced
Executive Assistant to GM, Senior Vice President (Current Employee) –  Cincinnati, OHMay 7, 2018
High Energy, fast paced, nice people. Very good place to work, enjoy it. There is no typical day here at Vantiv, very fast paced and ever changing. Hard to put it into words.
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4.0
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Busy
Customer Care (Former Employee) –  Cincinnati, OHApril 25, 2018
A lot of nice people work there including management. Management was always busy in meetings, but still made time to answer any questions or discuss any issues arising from our daily tasks.My job was stressful, but most financial positions are.
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3.0
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No summary
Customer Service Representative (Current Employee) –  Cincinnati, OHApril 24, 2018
No review on this company there’s a lot of pros and cons alot of good and bad and depends on u ur role and supervisor if u advance or is offered a raise if one of the three dnt equal up than u dnt advance
Pros
Pto
Cons
If work is missed and approved u will be penalized even if ur dying
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1.0
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Terrible work place!!!!
Associate Customer Service Representative (Former Employee) –  Louisville, KYApril 4, 2018
I was one of the many people release from Vantiv due to being in the same time zone as HQ- Cincinnati.
They didn't care at all about there employees. Not enough to keep that location open.
They also hardly offered any help. There was terrible communication between us and supervisors. Very little help typically offered.
Good pay, terrible place!!!
Pros
pay
Cons
every thing else
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3.0
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It was ok
Associate Settlements Accounting Specialist (Former Employee) –  Mason, OHApril 4, 2018
this company was ok was working as a temp very independent but that's it pay was low not worth the money for the stress they put you through benefits were ok
Pros
none
Cons
management salarty advanvement
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4.0
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Good Company
Implementation Consultant (Current Employee) –  Cincinnati, OHMarch 29, 2018
Very different than most corporate jobs. Easy going and respectful to their employees. The management team has really changed over the years and has become a very respectable and reliable unit.
Pros
Great work schedule
Cons
Lack of advancement opportunity for employees that are driven to succeed.
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4.0
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Buen ambiente de trabajo
Account Manager (Former Employee) –  Cincinnati, OHMarch 26, 2018
Buen horario, buenas instalaciones, buenos beneficios
Pros
Segutos, buenos benficios
Cons
Nada
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Overall rating

3.4
Based on 183 reviews
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