A good job for someone starting out.
Leader, Operations (Former Employee) – Houston, TX – May 19, 2018
This is a company that will afford you the opportunity to learn about the fundamentals of a call center. The time-off package is more than generous which should give people the opportunity to have that balance that they need away from work.
Want to be successful in a call center environment?
- Come to work when you're supposed to.
- Be professional.
- Meet your goals.
- Avoid the usual drama that can happen in a call center.
In my experience, those that complain about favoritism and lack of opportunities are typically the ones who are on corrective action for things ranging from poor attendance to poor performance. This translates to a lack of opportunity or the impression that others are being favored. Remember - this company or life doesn't owe you anything; you must earn it and show that you are capable.
The environment is relaxed; they let you wear jeans, though the dress code could benefit from some structure.
The culture is typical of a call center, which can be positive or negative for some. They definitely value their employees and have shown that they will step up in times of need for them.
Overall if you're trying to get your foot in the door, an agent is a good way to start. This company rewards employees based on performance, not on tenure or entitlement.
Paid Time-Off like, dress code, relaxed environment
30-min lunches, located in a food desert, front line employes lack professionalism