Software Quality Assurance Director (Former Employee) – Symmes, OH – September 8, 2018
This was the most toxic place I have ever worked. They blamed others when their strategy didn't work but never gave it enough time to actually work. They were constantly changing direction and work get rid of people that wanted to improve the work culture.
Very cliquey; exceptions are only made for those who have worked there a long time and have friends in management. Very high turnover; new employees are not properly trained. Work, life balance is subject only to work load.
Director of National Accounts (Current Employee) – Atlanta, GA – July 11, 2018
4 years ago when the new technology for the chip card readers went into effect was the most rewarding time. The national account I was responsible for got their rates raised with no advanced warning. This was not good and killed the account. This account was supposed to be exempt from this and apparently that was not the case. They lied.
This company is growing which is a good thing depending on your location but, it is growing too fast for its own good. They are so busy trying to become the largest payment processor that they have forgotten about running the business effectively. The internal processes are beyond broken. I feel sorry for the customers because untilmately they are paying for it.
The Houston center is relatively new and is going through a lot of change in an effort to become stable. Employees are not held accountable in an effort to keep them in the seats which makes for a terrible experience for a true leader. The location of center is horrible and a true professional would not consider this a good place to work.
Health benefits, poor mid to senior level management, they say what they want in a leader but senior leaders don’t display company values, no real culture, broken process, growing too fast and not fixing what is broken
This is a company that will afford you the opportunity to learn about the fundamentals of a call center. The time-off package is more than generous which should give people the opportunity to have that balance that they need away from work.
Want to be successful in a call center environment? - Come to work when you're supposed to. - Be professional. - Meet your goals. - Avoid the usual drama that can happen in a call center.
In my experience, those that complain about favoritism and lack of opportunities are typically the ones who are on corrective action for things ranging from poor attendance to poor performance. This translates to a lack of opportunity or the impression that others are being favored. Remember - this company or life doesn't owe you anything; you must earn it and show that you are capable.
The environment is relaxed; they let you wear jeans, though the dress code could benefit from some structure.
The culture is typical of a call center, which can be positive or negative for some. They definitely value their employees and have shown that they will step up in times of need for them.
Overall if you're trying to get your foot in the door, an agent is a good way to start. This company rewards employees based on performance, not on tenure or entitlement.
Customer Care (Former Employee) – Cincinnati, OH – April 25, 2018
A lot of nice people work there including management. Management was always busy in meetings, but still made time to answer any questions or discuss any issues arising from our daily tasks.My job was stressful, but most financial positions are.
Customer Service Representative (Current Employee) – Cincinnati, OH – April 24, 2018
No review on this company there’s a lot of pros and cons alot of good and bad and depends on u ur role and supervisor if u advance or is offered a raise if one of the three dnt equal up than u dnt advance
If work is missed and approved u will be penalized even if ur dying
Associate Customer Service Representative (Former Employee) – Louisville, KY – April 4, 2018
I was one of the many people release from Vantiv due to being in the same time zone as HQ- Cincinnati. They didn't care at all about there employees. Not enough to keep that location open. They also hardly offered any help. There was terrible communication between us and supervisors. Very little help typically offered. Good pay, terrible place!!!