Cap hiring appropriately so that tutors who apply and get hired aren't as grossly misinformed and misled about how much work is available.
This is hard because tutors are independent contractors, and VT gives you the ability to pretty much teach your curriculum after they approve your training and experience and see what you’re able to handle. If I had to really dig, I would require at least a monthly call with all tutors so we could see the leaders of the company we work for, and a training for any updates or just a way to connect with other tutors.
The pay of $15/hour tops online (in person goes up to $18, you can get $24 IF there is a special circumstance-like you take on a client that they are just at a loss with), is NOT close to the $35 average going rate. You get paid $15 an hour if you have 3 students show up b/c they have a group, or if you have one.
I would do much more screening of tutors and clients. For example, I have a lot of experience tutoring and teaching, but someone less experienced would have almost no guidance because we don't have a person to interact with (which is another thing I would change). As for some of the clients I have seen pop up as opportunities for me, I do think that some of them don't give enough details (like if there's a serious learning issue, which has happened), or they try to make it a group tutoring when that's not what I signed on for. I am also sent subjects WAY outside of what I can do. For example, if I agreed to lower level French tutoring, they'll send me Greek and Old Norse - neither of which are anything like French.
My advice to the CEO is to raise the hourly pay and consider the prep time for each opportunity accepted.
I think the hourly rate of pay should be raised to $20. I also think that prep time should be considered in the pay rate for tutors because though weekly hours might show as 10 or 15, for example, an additional 5 to 10 hours a week are needed to prepare for the clients you tutor through the week. In fact, since being a tutor at Varsity, there has not been a discussion about or reference to prep time, which should be considered when making decisions about a tutir’s rate of hourly pay.
I would raise the standard rate for online tutoring. I make double that rate with certain students and classes, but if you are just online-tutoring kids or even college students you're making way less than the market would allow.
Pay tutors more per hour.
Provide a gas stipend