Don't be afraid to weed out toxic employees. A healthy work environment is one of, if not THE, most important thing to have.
Answered - Client Service Representative (Current Employee) - Fair Oaks, CA
Feels like all the managers in a VCA across the world regardless of department had a staff meeting and agreed to be the worst people in the world. I’ve worked for this company years ago and I will never forget those dreaded days. Ever. Treat us with respect. Understand our stories. Appreciate us all. I traveled across the country for my career and every single VCA I’ve heard about was all about poor management. That screams something! A healthy environment creates healthy people.
I have been bringing my pets to VCA since I was a kid-many moons ago and have always had exceptional service.
More training. Training books with correct information about doctor and procedures. Get software that won't allow you to book a appointment if doctor is not in that day.
Answered - Office Assistant (Former Employee) - Saint Charles, IL
Keep doing what you're doing
Answered - Receptionist/Customer Service (Former Employee) - Saginaw, TX
Care more about employees and pay them more.
Answered - Veterinary Assistant/Intern (Former Employee) - Kirkland, WA
Hire managers that have some veterinary experience and when the high turnover rate is due to the manager and you get numerous complaints regarding this person, something should be done.