When I was interviewed and hired, I was told that my starting salary was higher than the CSRs who were working there. I have come to highly doubt that - I think I was underpaid and paid less than my coworkers. However, I loved this job, and loved the client base - they were definately family! it is encouraged to be friendly and become familiar with the clients and the animals. The days were never the same - and the vets who work here are the best! My only complaint is the "tattle-telling" amount the front desk CSRs. You have to watch your back with everything you do and say. Some CSRs, one who was promoted to supervisor, would run to management with anything and everything to get someone in trouble.
Management at VCAOM really doesnt get involved with the CSRs, they are mostly all for the vets and the techs. CSRs are almost forgotten, but without us, there are no appointments and we are the start of the relationship with the hospital and new clients/patients.
I learned alot about Emergency medicine - that was the part that I liked the most. I hated seeing animals sick and hurt, but was proud of what the hospital was able to do to help save them.
The hardest part of the job is being with a client as they say good bye to their pets. It hurt us to watch the owners hurt, and we cried with them. Being able to console an owner is a wonderful feeling, even though we know we cannot take away their pain
Management, pettiness, salary