No one should have a degree, work 10+ hours a day and not make a living wage. It's shameful how low you pay lifesavers
Management is horrible. They have favorite employees. The ones they don’t like are treated very unfairly. Pay needs to be a lot more. You guys are making money hand over fist. Share the wealth. WE are the ones earning all of that money in your pocket. Maybe have a business ethics course that anyone of management has to take and pass before they’re hired. Give management the freedom to be fair and just with employees that have made a mistake or something. I could go on and on.
Being perpetually short staffed is a clue that there is something wrong within the system. It should be remedied, not ignored. Pay people a decent wage, show them appreciation and you'll be surprised at how many people choose to stick around.
The pay is horrible. Management has favorites. Seems like they just point out faults....never any kudos. Seriously not the best working environment. Only plus is the animals.
Don't be afraid to weed out toxic employees. A healthy work environment is one of, if not THE, most important thing to have.
Answered - Client Service Representative (Current Employee) - Fair Oaks, CA
Feels like all the managers in a VCA across the world regardless of department had a staff meeting and agreed to be the worst people in the world. I’ve worked for this company years ago and I will never forget those dreaded days. Ever. Treat us with respect. Understand our stories. Appreciate us all. I traveled across the country for my career and every single VCA I’ve heard about was all about poor management. That screams something! A healthy environment creates healthy people.
More training. Training books with correct information about doctor and procedures. Get software that won't allow you to book a appointment if doctor is not in that day.
Answered - Office Assistant (Former Employee) - Saint Charles, IL
Keep doing what you're doing
Answered - Receptionist/Customer Service (Former Employee) - Saginaw, TX
Care more about employees and pay them more.
Answered - Veterinary Assistant/Intern (Former Employee) - Kirkland, WA
Hire managers that have some veterinary experience and when the high turnover rate is due to the manager and you get numerous complaints regarding this person, something should be done.