Lots of hard work, but you can learn a lot. Advancement available. Not managed very well.
service writer (Former Employee) – Gainesville, VA – January 18, 2018
Learned a lot about alarm systems and the type of customer service retail managers and store associates need. Learned how other systems (like HVAC, Sprinkler, Door repair) interact with security systems. Worked with our service techs throughout the country. Learned how to handle a high volume of calls on a daily basis and provide good customer service and data entry, learned how to work with the other teams. When people worked together, it made the job enjoyable, feeling of accomplishment. Unfortunately, the workplace culture at this company left a lot to be desired. Some people did a lot more of the work than others and there were no consequences for those that didn't. Some teams were supported by management with regular perks, while others were ignored. Also, there was a lot of favoritism towards certain people and unfair treatment of others.