The pay was alright and there was overtime offered. Many complained the mandatory overtime was too much or the material was confusing, or the training wasn't long enough but once I was on the floor I did well and didn't complain.
I went on to see people I sat with to learn the job, quitting the same day I listened to their calls, most people from my training class quit or got disposed of. There were dozens of other temps who showed up late, didn't work the mandatory overtime, were rude to or misinformed customers, but still kept their jobs. I was told by HR I would be hired within 90 days. That's the only reason I took the job - instead I was fired just hours after the submission deadline which marked the end of their busy period.
There are the new age social justice warriors who are offended by anything who work here, employees who will smoke a joint right outside the building, and other low-brow employees who are all still gainfully employed.
The typical pay for a phone rep is 16/hr. If you can find something as a direct hire or similar pay elsewhere I recommend it, because Ventech will fire any employee worth keeping. Most training classes see 90% of the employees fired or quit within six months. The turnover rate is higher than any place I've ever worked.
They offer fruit, otherwise bring a lunch
The whole job is a con