Your feedback is much appreciated! While it's great to read about the things and people you enjoyed during your time on the Venterra Team, we're disappointed to hear that you felt like you didn't always receive the support you needed. We do have high expectations for our employees, but also know that there's only so much any one individual can take on, and we want all employees to be able to fully enjoy the unique and fun elements of our company culture. With this in mind, we make an effort to staff communities according to specific needs and adjustment over time, as well. Unfotunately, we can certainly still sometimes fall short on achieving this balance, and we need our onsite teams to speak up and to be heard in order to make it happen. We'd like to encourage you to reach out to us directly if you can provide any specific details on where you think we might have gone astray with this during your time with us. Doing so can help ensure that we don't have employees now or in the future who feel the same way you have about this important area of employee experience. Thank you again for the review and in advance for any additional details you might be able to share with us!
Thanks for providing the review! It's great reading that your experience with us was/has been as positive as it has. While there can sometimes be a bit of a wait, we always aim to make good on our Employer Promise to promote from within by providing employees with ongoing training and looking within our own ranks when we have a new position come available before looking elsewhere. If you do have any specific suggestions on how we might be able to further improve on the employee experience, please be sure to speak up and let us know! Thank you again for the feedback here.
We appreciate you taking the time to share your review, and are glad to read that your time on the team has been so positive. We're always looking at for new opportunities to grow our portfolio, and we'll absolutely keep you in mind for future positions as we do so. Thank you so much for all your efforts and dedication during your time with us, and again for providing the feedback.
Thanks so much for taking the time to provide the feedback! It's great to hear that you're enjoying the perks and culture that we feel make Venterra a unique and fun place to work. If you do have any specific areas where you feel we could improve now or in the future, please be sure to speak up or submit a "Better Way" idea. Thank you again for providing the review!
Thank you for taking the time to share your thoughts! It's great that you see the value in our culture-fit approach to interviewing and that you've seen us making good on our promise to promote from within during you time on the team. If you have any suggestions on ways we could do even better, please don't hesitate to speak up or submit a "Better Way" suggestion. Thank you again for the review!
Thank you for sharing your feedback and experiences here. We're happy to hear that your time with us was positive overall. We aim to create a positive experience for our residents and employees alike, and that definitely means making sure we're providing the training and resources our employees need to be successful and thrive on our teams. While we do have courses and get-togethers geared specifically to our "Experience Leaders," there's always room to improve on this front. Even as a formal employee we'd still love to hear any specific suggestions you have that might help us do better in this area. Please don't hesitate to give us a call or shoot us an email so we can discuss in more detail! Thanks again for the review.
We appreciate you taking the time to share your feedback here, and are glad to read about the positive experiences you've had on your time during your time with us, but we're always looking for ways to improve our employee experience, and it sounds like we might have a little bit of work to do from your perspective.
While income is regularly evaluated and based on industry benchmarks, there are still definitely times where they pay we offer and employee expectations can be out of line, so we definitely encourage conversations on this topic, as pay definitely plays a big role in employee satisfaction.
Strong management is obviously also a big factor in this goal, so we'd like to encourage you to reach out to us directly by phone or email (email@example.com) to discuss your specific concerns with us in a bit more detail. Doing so will help us take any necessary steps to rectify the issue(s) you're seeing. Thank you again for your review!
Thanks for your review! We're happy to hear you've enjoyed your time on the team! There's always room to improve, so please be sure to speak up or submit a "Better Way" if you do have any suggestions on how we can make that happen. Thank you again for the feedback!
While we appreciate your feedback, we're sorry to hear that your experience on the team was as negative as it was. We aim to create a positive experience for our residents and employees alike and aren't accustomed to seeing reviews as negative as this one come through often, so would love to have a few more details regarding your concerns. Having a better understanding of the situation(s) that led to your negative impression will help us to make any necessary changes to our prevent current or future employees from having the same takeaways. We would love if you could take a moment to send us an email or call us directly to discuss further. Thank you again for taking a moment to share your thoughts here.
Thank you for the review! We're happy to hear that your time at Venterra was as positive as it was and that you'd recommend us to others as an employer. We're always looking for ways to improve, so your feedback here is much appreciated!
Thank you for taking the time to provide your review here! We're happy to hear that you enjoyed your team, learning opportunities, and our unique initiatives during your time with the company. We appreciate all of your contributions during your years on the team and are already missing you! Thank you again for sharing your experiences!
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Thank you for your response! We are glad to hear that your time with Venterra was enjoyable & that you learned a lot. Venterra is a company that values its employees' development and growth.
Thanks so much for taking the time to share your thoughts! It sounds like you enjoyed your coworkers and role overall during your time with us. Unfortunately, it's hard to avoid all upset folks in a customer service focused role, but we're glad to hear that working with people was the best part of the role, too. We're all about finding "people people" to join our teams!
While the commission structure has changed once or twice in the past we definitely strive to remain competitive within the industry. This means not only maintaining a focus on our residents and prospects, but also on our employees, so thanks for your input on this front as well! Thank you again for taking the time to provide a review. Best of luck to you in the future!
-Venterra Realty, Recruiting Department
Thank you for your response! We are excited to know that you are enjoying working for Venterra & love the culture!
Thanks so much for your review! It's great to hear that you learned a lot and enjoyed your time with us, especially mentoring others! We're always focusing on ways to improve our recruiting and employee retention to cut down on turn over wherever possible, and we anticipate continuing to see improvements with this in all of our positions as we move forward. Thank you again for taking the time to share your thoughts!
-Venterra Realty, Recruiting Department
We appreciate your taking the time to provide a review, but are sorry to hear that your experience wasn't as positive as it should have been with us. We will always strive to offer pay that is fair, competitive, and in line with an employee's prior experience, current responsibilities, and company expectations. However, there can still definitely be times when there is a misalignment between expectations and reality. While our evaluations are definitely a great time for us to look at pay raises, our goal of creating amazing employee experiences means we also ask employees to have open discussions with their manager on this topic (or any other) whenever they see fit.
In your case, it sounds like you had an open conversation early on about adjusting pay to be more in line with a technician role, but didn't see a promise followed through on in the way that you had expected. This is definitely something that we don't want repeated with employees in the future, so we'd like to encourage you to reach out to us directly at firstname.lastname@example.org so that we can gather the details of your specific experience. This will allow us an opportunity to make sure we've taken the appropriate steps to remedy any issue. Thank you again for sharing your personal experience with us.
Thanks so much for sharing your review! We're so happy to hear that you've seen and appreciated our focus on employee experience during your time on the team and have enjoyed the initiatives that make us unique in the industry. Please be sure to speak up or submit a Better Way idea if you do come across an area for improvement. There's always room to make our culture even better! Thank you again for your feedback!
We appreciate you taking the time to provide a review, but are sorry to hear that you ran into some negative experiences at your community. While we do set a high bar for the expectations of our employees, we also strive strive for each of our communities to foster a team oriented environment where amazing employee experiences happen. We're disappointed to hear that's not what you experienced.
We take our time to recruit and hire individuals who are a good culture fit in order to avoid terminations down the road. To this end there should also always be multiple conversations taking place before we get to that point. If this wasn't the case for you or you feel like there are specific areas of improvement that we need to be aware of we'd like for you to reach out to us directly so we can further discuss the specifics. Although you might no longer be with the company, we would love your insight so we can work to create a better experience for any current employee who might be feeling the same way.
Thank you again for taking the time to share your feedback. We're looking forward to hearing from you directly.
Thank you for the feedback! It's great reading that your experience with us has been as positive as it has. Please be sure to speak up if you do have any specific suggestions on how we can further improve. Thanks again for the review here!
Thank you for your feedback. We apologize that your experience with Venterra wasn't as expected. We recognize all feedback to benefit in making Venterra a better environment for its employees.
Thanks so much for taking the time to provide a review! We're so happy to hear that your time with us was positive overall and that you enjoyed your coworkers as well as our company culture. Thanks again!