Thanks for sharing the review! We appreciate the feedback and are glad to hear that your time with us was positive overall. While we do have high expectations for those on our team, we also understand that a positive employee experience requires a balance between work and life. We try to staff communities in a way that accounts for this and encourage open conversations to talk through resolutions, but depending on the demands of the specific community, it can sometimes be tricky to accomplish, as it sounds like might have been the case for you. That said, we're happy that you enjoyed the other elements of our culture! Thank you again for sharing your thoughts!
While we appreciate you taking a few moments to share your thoughts, we're disappointed that your time on the team resulted in a negative takeaway like this.
Although programs like our employee surveys and Better Way initiative are intended to allow employees to voice their opinions freely and our Experience Leaders are expected to make good on our Leader Promise that employees "will have a voice," we also understand there can still be times where we might fall short and have an employee feel their opinion isn't valued.
With this in mind, we do offer third party service EthicsPoint (https://bit.ly/1NPNZHS) so that employees (current and former) can anonymously report issues they might not be comfortable bringing up in person.
We'd like to encourage you to contact us via the service so we can get details on your specific circumstances. This will allow us to work to prevent the same issues from being felt by employees on the Venterra team now or in the future. Thank you again for the feedback.
Your feedback is much appreciated! While it's great to read about the things and people you enjoyed during your time on the Venterra Team, we're disappointed to hear that you felt like you didn't always receive the support you needed. We do have high expectations for our employees, but also know that there's only so much any one individual can take on, and we want all employees to be able to fully enjoy the unique and fun elements of our company culture. With this in mind, we make an effort to staff communities according to specific needs and adjustment over time, as well. Unfotunately, we can certainly still sometimes fall short on achieving this balance, and we need our onsite teams to speak up and to be heard in order to make it happen. We'd like to encourage you to reach out to us directly if you can provide any specific details on where you think we might have gone astray with this during your time with us. Doing so can help ensure that we don't have employees now or in the future who feel the same way you have about this important area of employee experience. Thank you again for the review and in advance for any additional details you might be able to share with us!
We appreciate you taking the time to share your review, and are glad to read that your time on the team has been so positive. We're always looking at for new opportunities to grow our portfolio, and we'll absolutely keep you in mind for future positions as we do so. Thank you so much for all your efforts and dedication during your time with us, and again for providing the feedback.
Thanks for providing the review! It's great reading that your experience with us was/has been as positive as it has. While there can sometimes be a bit of a wait, we always aim to make good on our Employer Promise to promote from within by providing employees with ongoing training and looking within our own ranks when we have a new position come available before looking elsewhere. If you do have any specific suggestions on how we might be able to further improve on the employee experience, please be sure to speak up and let us know! Thank you again for the feedback here.
Thank you for taking the time to share your thoughts! It's great that you see the value in our culture-fit approach to interviewing and that you've seen us making good on our promise to promote from within during you time on the team. If you have any suggestions on ways we could do even better, please don't hesitate to speak up or submit a "Better Way" suggestion. Thank you again for the review!
Thanks so much for taking the time to provide the feedback! It's great to hear that you're enjoying the perks and culture that we feel make Venterra a unique and fun place to work. If you do have any specific areas where you feel we could improve now or in the future, please be sure to speak up or submit a "Better Way" idea. Thank you again for providing the review!
Thank you for the review! We're happy to hear that your time at Venterra was as positive as it was and that you'd recommend us to others as an employer. We're always looking for ways to improve, so your feedback here is much appreciated!
We appreciate you taking the time to share your feedback here, and are glad to read about the positive experiences you've had on your time during your time with us, but we're always looking for ways to improve our employee experience, and it sounds like we might have a little bit of work to do from your perspective.
While income is regularly evaluated and based on industry benchmarks, there are still definitely times where they pay we offer and employee expectations can be out of line, so we definitely encourage conversations on this topic, as pay definitely plays a big role in employee satisfaction.
Strong management is obviously also a big factor in this goal, so we'd like to encourage you to reach out to us directly by phone or email (firstname.lastname@example.org) to discuss your specific concerns with us in a bit more detail. Doing so will help us take any necessary steps to rectify the issue(s) you're seeing. Thank you again for your review!
Thanks for your review! We're happy to hear you've enjoyed your time on the team! There's always room to improve, so please be sure to speak up or submit a "Better Way" if you do have any suggestions on how we can make that happen. Thank you again for the feedback!
While we appreciate your feedback, we're sorry to hear that your experience on the team was as negative as it was. We aim to create a positive experience for our residents and employees alike and aren't accustomed to seeing reviews as negative as this one come through often, so would love to have a few more details regarding your concerns. Having a better understanding of the situation(s) that led to your negative impression will help us to make any necessary changes to our prevent current or future employees from having the same takeaways. We would love if you could take a moment to send us an email or call us directly to discuss further. Thank you again for taking a moment to share your thoughts here.
Thank you for sharing your feedback and experiences here. We're happy to hear that your time with us was positive overall. We aim to create a positive experience for our residents and employees alike, and that definitely means making sure we're providing the training and resources our employees need to be successful and thrive on our teams. While we do have courses and get-togethers geared specifically to our "Experience Leaders," there's always room to improve on this front. Even as a formal employee we'd still love to hear any specific suggestions you have that might help us do better in this area. Please don't hesitate to give us a call or shoot us an email so we can discuss in more detail! Thanks again for the review.
Thank you for the feedback! It's great reading that your experience with us has been as positive as it has. Please be sure to speak up if you do have any specific suggestions on how we can further improve. Thanks again for the review here!
We appreciate your review and are happy to hear that your time on the team was positive overall! It's always a blast finding the right home for a new resident and we're all about keeping our communities tight knit through resident activities. Thanks again for sharing your thoughts here!
Thanks so much for sharing your review! We're so happy to hear that you've seen and appreciated our focus on employee experience during your time on the team and have enjoyed the initiatives that make us unique in the industry. Please be sure to speak up or submit a Better Way idea if you do come across an area for improvement. There's always room to make our culture even better! Thank you again for your feedback!
Thanks for taking a moment to share your thoughts here! We aim to create as positive of an employee experience as we do a resident experience, so are happy to hear you were able to grow during your time with us and had a great experience on the team. We're always on the look out for ways to improve, so if you have any specific suggestions that could better the Venterra employee experience, further, we'd still love to hear from you, so feel free to reach out to us directly. Thank you again for your review!
We appreciate your review and are so happy to hear that your experiences with us have been so positive! We're looking forward to seeing you grow with us into the future. Please be sure to speak up or submit a Better Way if you spot areas for improvement. Thank you again!
Thanks so much for taking the time to share your review! It's great to read about your positive experiences during your time with us. While we do feel like our unique culture helps us stand out from other companies in the industry, it's still important that our expectations for employees is in line with the pay we are offering them. We've made some recent changes in pay level and use industry salary benchmark studies to help us remain competitive on this front, as well, but there can still definitely be times when we might not be quite aligned with employees' expectations. To this end, we encourage conversations with supervisors on the topic at any time during employment. Thank you again for your review and for your time spent on the Venterra Team!
Thank you for taking the time to provide your review here! We're happy to hear that you enjoyed your team, learning opportunities, and our unique initiatives during your time with the company. We appreciate all of your contributions during your years on the team and are already missing you! Thank you again for sharing your experiences!
While we appreciate you taking the time to share your thoughts, we're truly sorry to hear that you left us unhappy. We always aim to create positive experiences for both our customers and our employees, regardless of their role with us. Although we do have a number of policies and procedures in place to help ensure that we are working towards this end, they, unfortunately, can still sometimes fall short. When they do, we encourage employees to discuss concerns with their direct manager, or, if this isn't an option, make a report through EthicsPoint (a 3rd party company that allows employees to anonymously raise concerns.)
We definitely do have high expectations for all of our employees, but we aim to provide compensation that is in line with responsibilities. We don’t get this right in every situation, but overall we measure ourselves against industry compensation benchmarks and continue to make adjustments as needed. When it comes to renewal bonuses you're absolutely right! Our maintenance teams play a HUGE role in retaining residents who want to call our communities home, so our renewal bonuses actually are split up across the team quarterly. We feel it's fair for inside staff to enjoy these bonuses, as well, as they also play a huge part in maintaining positive resident relationships.
We'd like to encourage you to reach out to us directly at email@example.com so we can make sure that we have a full understanding of the specific concerns that you had during your tenure with us. Having a clear picture of these issues will help ensure that we have done our best to address each of them so they don't repeat with current or future employees. Thank you again for taking the time to share your thoughts. less
We appreciate your taking the time to provide a review, but are sorry to hear that your experience wasn't as positive as it should have been with us. We will always strive to offer pay that is fair, competitive, and in line with an employee's prior experience, current responsibilities, and company expectations. However, there can still definitely be times when there is a misalignment between expectations and reality. While our evaluations are definitely a great time for us to look at pay raises, our goal of creating amazing employee experiences means we also ask employees to have open discussions with their manager on this topic (or any other) whenever they see fit.
In your case, it sounds like you had an open conversation early on about adjusting pay to be more in line with a technician role, but didn't see a promise followed through on in the way that you had expected. This is definitely something that we don't want repeated with employees in the future, so we'd like to encourage you to reach out to us directly at firstname.lastname@example.org so that we can gather the details of your specific experience. This will allow us an opportunity to make sure we've taken the appropriate steps to remedy any issue. Thank you again for sharing your personal experience with us.