Working remote made it hard to break into the culture
Software Support Engineer (Former Employee) – Santa Clara, CA – April 10, 2015
Pros Salary is good. Benefits are standard. Vision plan could be better. They have all the holidays in the US, along with 10 PTO days the first year, and 2 floating holidays. They require everyone to take vacation between Christmas and New Year.
Cons Some of the old timers have been together for a long time as the company went from Lagan to Kana to Verint. It can hard for a new person to break into the team, especially if they work remote. The support people are very overloaded and training a new person is just more work. Some teams appear to be more supportive of their new hires than others. Parts of the software is quite complex. Often times, the customers have had more training than the person who is supposed to be supporting them.
Poor use of experienced talent; poor communication of responsibilities.
PROGRAM MANAGER (Former Employee) – Phoenix, AZ – June 14, 2019
Low-level shop for low-end systems and opportunities; not what it could be. My hiring manager was "flattened" out of the org after my offer and before starting. The position no longer was what he had offered or described. It was a position requiring far less skill, experience, intelligence and enthusiasm than I had been led to believe.