Start appreciating your loyal employees and stop laying off at least 15% of your employees twice a year. Nothing says we care about our employees like letting them go after 20 years right before Thanksgiving.
Change the management culture. Make upper management work the phones on a regular basis. Stop lying about how great it is, when the call center jobs are highly stressful.
Find better management. Managers need to be positive while motivating and lead by example.
Make more job opportunities that would be permanent instead of 6 to 12 months. More lateral moves that is local, so the employees that are unable to move can still grow within the company.
Answered - Technical Support Expert Representative (Current Employee) - Little Rock, AR
Nothing because it's a personal choice of the employee to retired
Answered - Online Sales Supervisor (Former Employee) - Tampa, Florida
The management should be less on the back and trying to find any problem with the employees.
Answered - Customer Service Representative (Former Employee) - Oxnard, CA
Dropping their own ridiculous salaries so others can still have a job.
Answered - Operations Specialist (Former Employee) - NJ
More training for management in employment laws.
Answered - Coordinator (Former Employee) - Elgin, SC
Focus on the Employees and Understanding their contribution at all levels not only at VZW standards. Some Teams don't contribute directly to revenue and they still need the right attention
Answered - Network Consultant (Former Employee) - Piscataway, NJ
There was nothing done on their part to correct.
Answered - Cellular Sales (Former Employee) - Thomasville, NC