Federal Sales Director, Prin Cloud / Security (Former Employee) – Ashburn, VA – November 28, 2018
VZ is very large organization and sales cycles internally take a very long time, and one has to be very understanding of the process to get your deal moving. I find it similar to any other large institution with risk avoidance in mind! Best of Luck!!!
Customer Service Representative (Former Employee) – Coeur d'Alene, ID – December 12, 2018
Our role at the call center was to process all phone orders, both business and consumer, through our systems so their phone service would work with all features expected. We also processed all directory orders for the upcoming phone books.
Verizon deserves its place in the top 100 companies to work for.
Analyst-Executive Relations (Current Employee) – Alpharetta, GA – December 12, 2018
Verizon has been a great company to work for the past 20 years. The company has always had a strong commitment to supporting women in the workplace, to include career development, leadership opportunities and life balance offering benefits for family leave and family support. My kids were very small when I started with the company and Verizon has been there to help me raise my family and for that I will be forever grateful.
Solutions Specialist (Former Employee) – Chula Vista, CA – December 12, 2018
Loved working for Verizon Wireless. Great team, great management. Fast paced environment but it was fun. Lots to learn all the time. I would say the hardest part was when your are dealing with a very angry customer but at the end there is always a solution.
Tier 2 Technical Support (Former Employee) – Basking Ridge, NJ – December 12, 2018
Provided T2 support to technicians supporting FiOS broadcast video services. Hardware / software implementation. Troubleshooting complex issues. Collaborate with vendors on product enhancements and bug / fix resolution.
I enjoyed the 9 years I was there. The work was rewarding and fast paced. The ability to work from home when needed was great for some management employees. The company restructuring forced many of us to leave before we were ready.
Great Benefits, Smooth Work Environment, Never had a bad manager. Currently they seem to finally gained some focused and are removing the money losing branches and putting funding into the money makers.
There is a little room for advancement which creates a toxic culture
CONSUMER SALES REPRESENTATIVE (Former Employee) – El Paso, TX – December 11, 2018
The people that you work with a new retail center are very friendly and are the biggest asset to Verizon. The management culture is one that needs to be very closely looked at. The coaching and development that is provided to you by the retail leadership is minimal and it seems that the only coaches you have our goals to hold you accountable for not meeting the key performance indicator. The ability to progress in the company as a leader are extremely minimal and you have to move out of town in order to be considered for leadership. You have people that have been working as a retail employee for an average of five years plus without ever seeing a promotion or the likelihood of one which makes some people very irritable to work with.
To sum up my normal work day, I followed a routine religiously.
The Routing would consist of: -I would Start inventory to ensure product validation. -Set the goal for sales quota -Go over current promotions and customer relations for the day. -Down time consisted of calling precious customers, Cold Calling or organizing previous Sales to log them for future sales. -During the end of my shift is when logging all future Customer interactions that needed to be completed.
My job to me was building and maintaining relationships.
Big Payout for sales
Way to much driving and to many hours (60+ became normal)
Global Transport Engineer (Former Employee) – Cary, NC – December 11, 2018
My daily work duties are monitoring active faults. Create work tickets from alarms . Isolating network outages. Creating company wide alert for network outages. scheduling traffic affecting planned work to resolve network faults and outages. Trained new hire employees.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Chandler, AZ – December 11, 2018
When I was there the customer service rep training was 3 months, but I feel that's where I learned to be the best at customer service. I gained some lifetime friends working there. I always got the hours I wanted and they compensated you for working evenings and on Sundays. The call center was a fun environment to be at.
Sales Consultant (Former Employee) – Glen Allen, VA – December 11, 2018
Had a good time here. My day to day involved dealing with clients and the advertising program for the Yellow pages. People were fun and clients were easy to work with. Google came and wiped it all out.
Manager, Strategic Sourcing (Current Employee) – Ashburn, VA – December 11, 2018
Great place to work, with diverse work force. Able to effectively collaborate with staff onsite as well as offsite with web meeting technology tools at your disposal. Verizon is on the leading edge of telecommunications within and outside of the company walls.