Fast Paced, High Stress, Low Pay
Remote EMR Record Retrieval Coordinator (Current Employee) – Draper, UT – April 7, 2018
This used to be an fun, fast paced, low stress job. Slowly as the company changed from Verisk to Verscend things started getting bad. Policies were constantly changing, while most of the benefits stayed the same they're starting to get more expensive. Leadership consisted of people with no management experience, with the exception of Ops. Managers. People with several years of management experience, some with 13+, were getting passed over because instead of treating everybody with kid gloves they straight up told coworkers what the problem was and gave solutions to fix it and told them to ask for help if needed. This caused people to go to HR because somebody was being honest with them instead of just saying they're doing a great job. While I strive for a job with some pressure on me I also don't want so much pressure that I feel like I have the world on my shoulders because I can't get a contact to answer their phone when management has questions that only that contact can answer. Most agents that are not in the call center but still in a position that deals with phone calls end up with a lot of overtime to keep leadership happy on getting every single record, even if it means spending next to no time at home with family/loved ones.
Free soda, free lunch on Wednesdays, awesome co-workers
Leadership was mostly newbies, almost never put people with management experience in leadership roles