Customer Service Related- DON'T DO IT
Partner Support Specialist (Current Employee) – New York, NY – October 3, 2018
Via is a cool place to work when you're in between jobs. It's not really a place you can advance or a place to make money. The pay is very low and the work is very repetitive and annoying.
You end up being a punching bag for Via and their Driver Partners, many of which do not speak any English. The company also has a very obvious division amongst both of its offices.
The workers of color work in the Queens office which experience the highest Driver Partner visits and the most harassment from Driver Partners because of Via's lack of compassion for them.
The Manhattan office is run by an all white crew and they have to deal with the least amount of angry driver partners. The Manhattan employees drink beer on Fridays, play light music all day because its so quiet over there, and they even have a karaoke machine because they don't know what it means to actually work or what it means to not have a break from 10am-4pm.
Via also does not hire you directly but they hire you through a temp agency. New employees are now being paid more than what previous employees started off getting paid. This could be a cool place to work and grow if Via cared about its employees and Driver Partners but Via's mission is not to help any individual grow into a professional, instead it's mission is to make money.
This job overall is a disappointment and definitely not what I expected.