Technical Support Representative work day
I am not your typical Tier 1 support representative. In my current position communicate throughout the day with clients and teammates regarding support issues, training, or implementing new configurations.
We utilize Microsoft SQL frequently to search for information and create custom reports and we also implement new software user licenses without - more... the need for escalation.
In-between working support cases via the email queue and answering support phone calls, I am also tasked with writing knowledge base articles for our Salesforce database and assisting team mates with new hire training.
We ... - less
ProsBuild communication skills, obtaing multi-tasking traits