Stressful Work Environment
Patient Account Representative (Former Employee) – Irving, TX – February 12, 2019
Patient Account Rep. Run! this company uses a DOS system that is so old it makes you work 10x harder. they want u to work 35+ acts per day when it is impossible, due to how messed up the accounts are. Training is not training it is an overview, then your sat with a maniac supervisor that knows her job, but rushes thru training because she has a million ppl asking her questions all day. then after 5 days your given 2/3 facilities you MUST collect and maintain, in addition to filing complaints with the DOI for each state the facility is in and appeals, Oh and don't think the managers will help cause they won't. they don't know what there doing as well, this is a NUMBERS only company which is why the turnover is darn high, you don't make the numbers to satisfy the client "your out" and thats there motto.
The pay was excellent, but thats a lure to get you to either stay or work like a nut. those acts are jacked up to begin with and they expect you to fix them within 2 weeks of being there. The use of abbreviation to note the acts are none of which anyone has heard of before, you must disect the lingo to understand what the prev rep said. There collections practices are like NO other so whatever you thought you knew going in, your sadly mistaken! i wouldn't bother working for this company to save my kids life.
Management, overal structure is jacked up