Store Manager (Current Employee) – Fairfax, VA – November 13, 2017
After working for this company for a little over a year i have seen many faces in and out. The company is so driven on sales it forgets to focus on its sales reps and its store managers out there who are pulling constant full day shifts. They do not have any sympathy for family emergencies or vacations the person is on/ dealing with. There is rarely a chance for promotion or pay raises. No paid time off and vacation is earned after 1 year of employment.
Despite the title, there are those who may enjoy this line of work. As for my personal experience, I find it difficult to not so much convince people to sign up for services or purchase products, my discomfort rises from the fact that when you are met with opposition you are told to do things that are questionable business practices. Such examples include withholding information from customers that may be important such as what makes up their bill or services that they have been signed up for and are paying for without their knowledge. What makes this worse is the management practically begs you to do this and they create a sort of facade as if that's not at all what they are trying to do. To put it simply, if you are comfortable with making money at the expense of other's opinion of you and disregard for what they can afford, then Victra may be a good match for you.
Sales Consultant (Current Employee) – Levittown, NY – July 23, 2018
Victra has plenty of locations around the states. Some are brick and mortar stores and some kiosks inside of bjs and other stores. I personally work inside on of the kiosks inside bjs and it's pretty fun as you do see a wide variety of customers.
Sales Associate (Current Employee) – New York – July 21, 2018
Not only have they changed names of the company few times but also the pay structure claiming it’s better for the employees yet peycheks only get smaller and smaller. I have been with the company for about 4 years and I have seen at least 20 employees come and go with the wind. I’ve had 3 different DM and 3 different RM in the same time frame. You work hard to make store goals in order for your store manager and anyone else above to make bonus out of what you sold and if you don’t make goals then you get a write up plus they place you on a “probation” and somehow you end up getting fired. Sales consultant pay is about ten- eleven dollars an hour plus commission. You literary have to sell at least 30-40 phones every two weeks to make a $400-500 commission check plus another $400-$500 hourly check.
Sales representative. (Current Employee) – Delaware – July 18, 2018
Over the years I have worked for a number of cellular retailers. Some of them have the attitude of make the sale today at any cost, even if we lose the customer in the long run, and sell the customer what we want to sell not what they need. Here at Victra honesty and integrity are at the forefront of every interaction. The customer goes home with what they need and will continue to come back time after time.
Happy customers who know they can trust us., healthy competition geared toward a good paycheck and a successful location.
We could make more sales thus more money with updated equipment.
Store Manager (Former Employee) – California – July 16, 2018
Upper management didn't seem to know what was going on at any given time. Frequent conference calls off the clock and constant hour cutting for sales reps.
Corporate has little to no understanding of the business and no plan or strategy for the future.
Slamming devices, add-ons, and fees was required. Most of the company seems to do the $100/$150/$200+ tax and fees approach implying or outright telling customers that accessory bundles are free and the $100/$150/$200 is part of the cost of the device, rather than the cost of the accessory bundle.
Pay and benefits are good for a dealer, but majority of upper management is unethical and "leadership" comes down to threatening your job as plans A, B, and C.
Pay and benefits
Working off the clock, unethical selling, chaotic company
Assistant Manager (Former Employee) – California – July 16, 2018
While working here some managers and trainers are rewarded for their negative behavior. Crude behavior and vulgar language was used by a training manager who kept advancing regardless. Harassment and hazing was common at these locations. Have worked in wireless before but never experienced this bad behavior from adults.
Sales Consultant, Assistant Manager (Current Employee) – Marshfield, MO – July 11, 2018
I wouldnt personally work for the company again because of the managment mainly. They need to train managers more diligently. They also should work on always having an opener and closer per store. Very understaffed.
Selling manager (Former Employee) – Levittown, NY – June 9, 2018
Plenty of fraud and illegal activities going on. if your not going to “do what it takes” meaning illegal activity your higher ups will shun you and offer little to no help and when those who are doing illegal sales get caught nobody mentions it almost as if it never happened. from the district manager all the way up to the regional manager it’s a terrible bussiness to be apart of
Short or no breaks compensation minimum to none in comparison to how much your at work
Sales Consultant (Former Employee) – Seattle, WA – May 25, 2018
I'm surprised the company hasn't been sued by customers yet. They slam features on customer accounts, add extra fees to the receipt without telling the customers and reward how well each rep can rip off a customer. The leadership is inexperienced and very much in favor of who's friends with whom. The leadership style is to threaten to fire you several times a day without ever making the expectations clear- probably intentional to make it easy to fire anyone with a mind of their own. First paycheck takes over a month if the area manager doesn't stay on top of payroll.
discount on accessories, get a paycheck eventually
High costs for benefits, poor leadership, no job security, trade your soul