Below is my Review Summary
Residential Counselor (Former Employee) – Cambridge, MA – July 7, 2018
At Vinfen, I learned how to get along with a lot of different people.My fellow employees cane from diverse backgrounds. Together we made a collaborative effort to help the clients who were in Rehabilitation,
I learned the importance of detailed case notes, and learned how to create an Individual Action Plan which specified which goals clients were to pursue, and listed the interventions staff would use to help clients overcome barriers.and achieve their chosen goals
Most importantly, I learned exceptional Customer Service Skills and how to deliver to the client the benefits, services, and products he or she desired and needed. I used empathy in all occasions and never disparaged the client.
The most enjoyable part of the job was seeing a client succeed.
The most difficult part of the job was motivating a client who had, perhaps, lost hope and wouldn't move forward.
A typical day at work included sitting behind a computer for at least 3 hours, attending at least one clinical meeting a day, using the phone to schedule appointments for clients and perhaps most importantly
finding medical providers for clients, getting them insurance if need be, and forming a trusting relationship with clients to ensure their success in the community.
Dress was casual, the work was meaningful