Virginia Department of Social Services Employee Reviews

3.6
Overall rating
Based on 30 reviews
Ratings breakdown
510
48
36
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1.0
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terrible management
Family Services Specialist (Former Employee) –  Lexington, VAApril 16, 2018
The manager at my time of employment was harassing myself and other employees. This was brought to numerous peoples attention to no avail. The management was not following state policy for DSS and became combative when questioned.
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2.0
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Poor leadership for management
Family Service Specialist I cps (Former Employee) –  Culpeper, VAApril 5, 2018
Working at vdss in a small town is cut throat. Being the newbie, co-workers overload my caseload without proper training. Supervisor was rarely in the office to provide feedback. Most training and feedback came from coworkers with limited education and experience. People here will smile in your face while putting a knife in your back. Be careful working at that department. make sure you keep copies of your caseload for self-protection. Management lied about my caseloads, and I was terminated. I was in my probationary period. Cps Department needs a supervisor with leadership. A new asst. director is needed as well. Nepotism runs in the department. People are in potions that requires a degree which they do not have.
Pros
Experience
Cons
high school cliches, poor management, nepotism
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1.0
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Not a good place to upward mobility
Information Technology Customer Care Technician (Former Employee) –  Richmond, VAMarch 19, 2018
Not a good place to upward mobility. Look elsewhere in order to improve your chances for professional growth and on the job training. Too much favoritism and managers that don't listen to advice of the workers.
Pros
Na
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3.0
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Not IT Friendly
Employee (Current Employee) –  Richmond, VAJanuary 30, 2018
While the work is for a good cause management is more concerned with image than quality work output. Time and resources are wasted on poorly conceived ideas. There is no interest in creating and managing standards for a baseline for improvements. IT is too silo'd across the board even within divisions.
Pros
Some good co-workers
Cons
no long term strategies, employees are kept in the dark, employee input is discarded, micro managed
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5.0
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A Typical day at work
Systems Analyst - Advanced (Current Employee) –  Richmond, VAJanuary 11, 2018
Working for the state gives you a sense of accomplishment as you are helping the communities with benefits. When all systems are up and running, everyone is getting the help they need. My goal everyday is to make sure all systems are up and available.
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2.0
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Stressful Unfriendly Environment
Administrative Assistant (Current Employee) –  Richmond, VANovember 10, 2017
High performance expectations on unfamiliar responsibilities with no training or support.
Unfriendly co-workers.
Political games played within Management.
No support or direction from management.
Extremely stressful work environment.
Pros
Stable employment after probation period
Cons
Untrained and unskilled managers, high work load with no direction or support.
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4.0
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A Typical Day
Administrative Staff Assistant (Current Employee) –  Richmond, VAOctober 20, 2017
A typical day is not a typical day. We deal with a diverse population of people who are typically experiencing something negative.

It is important to lead with customer service. From a new mom who doesn't know the name of her child's father...to the married father of 6 who's wife has walked out and he's finding that none of the children are biologically his.
Pros
Steady, Dependable, Enjoyable, Rewarding
Cons
Stressful, Lack of pay and experience
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3.0
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Not very well established
Payroll Supervisor (Former Employee) –  Richmond, VAJuly 8, 2017
Always grasping for air

Dead-lines are very hard to meet

Too many change in personnel

File Maintenance file disorganized

Hardest part of the job no one knows what to do
Pros
No parking fee
Cons
disorganized
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5.0
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Great place
Child Support Enforcement Specialist (Current Employee) –  Abingdon, VAMay 16, 2017
Great place to work. I have been employed for almost 2 years and I love working for DSS. I get the privilege of helping people. I work with a wonderful group of people.
Pros
Great place to work
Cons
none
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4.0
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A typical day at work
IT Specialist (Business Analyst) (Current Employee) –  Richmond, VA 23219April 7, 2017
It is rewarding to work for the department of social services. The workplace culture is enjoyable and fun. The most enjoyable part of the job is the recognition by management of a job well done.
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5.0
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productive and enjoyable place
QA Analyst (Former Employee) –  Richmond, VAFebruary 27, 2017
Good and enjoyable place.Employees work hard to provide the customers a bug free product.Clients satisfaction ids their main goal.
Comany's revenue is increasing day by day.
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1.0
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Awful, dysfunctional place
Administrative Assistant (Current Employee) –  Richmond, VAFebruary 24, 2017
Gawd awful environment, stifling. People are afraid to speak and an environment of poison has been created by management at all levels throughout this totally dysfunctional agency.
Pros
Benefits
Cons
Dysfunctional, Poor Management
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3.0
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Lots of politics
Senior Web Developer (Former Employee) –  801 E. Main St. RichmondFebruary 6, 2017
More politics than the private sector. The benefits are great, but the sense of security is still not there. Buyer beware.
Pros
benefits
Cons
politics
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4.0
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Rewarding employment
Program Consultant Senior (Current Employee) –  Richmond, VAJanuary 20, 2017
How often do you get to do something where you love what you do and you get to play a role in helping low-income people to work toward self-sufficiency?
Pros
Great Partners
Cons
Not enough funding
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5.0
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its great to work
Senior Software Developer (Current Employee) –  Richmond, VAJanuary 16, 2017
The Virginia Department of Social Services (VDSS) is a state supervised and locally administered social services system. Providing oversight and guidance to 120 local offices across the state, VDSS delivers a wide variety of services and benefits to over 1.6 million Virginians each year.
VDSS' programs are designed to help Virginia's most vulnerable citizens find permanent solutions to life's many challenges. The Department is responsible for administering a variety of programs, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, Adoption, Child Care Assistance, Refugee Resettlement Services, and Child and Adult Protective Services.

The VaCMS (Virginia case management system) application is used to maintain the cases which are registered to VDSS through various programs such as Medicaid, TANF, SNAP, Child care etc. The interfaces module will act like interface between the VaCMS system and other third party vendors to send and receive the required data.
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3.0
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Poor project execution overall
Anonymous (Current Employee) –  Richmond, VAJanuary 2, 2017
Poor guidelines and timelines. Management is least bothered about process and standards maintained in the project.
No work life balance. Less job security.
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3.0
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What I have learned
Helpdesk Production Support (Current Employee) –  Richmond, VAAugust 20, 2015
Accurately assess Virginia Case Management System (VaCMS) helpdesk tickets for eligibility workers based upon current business rules implemented into the computerized eligibility system based on Federal, State, and local guidelines.
Pros
Flexible
Cons
No Paid Holidays or other benefits
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5.0
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Great place to work
Program Support Technician (Current Employee) –  Richmond, VAJune 8, 2015
A typical day at is: tracking database, data entry, maintaining files, formatting letters.

my coworkers are nice and hard workers

the hardest part of my job is getting in touch with field employees to answer questions that I need ASAP

the most enjoyable part of my day is the entire 8 hours here.
Pros
parking
Cons
traffic coming and going from work
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3.0
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The Louisa County Department of Social Services is an emerging department
Director of Social Services (Former Employee) –  Louisa, VAMay 17, 2015
The county department of social services was officially named the County Welfare Department until 1998 where I was able to suggest to the Administrative Board to change the name to the Louisa Department of Social Services. the department has since come a long way following the state lead by the Virginia Department of Social Services.
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4.0
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The state depasrtment of social services thrives to support staff to provide the best for Virginia citizens
Child Support Enforcement Supervisor (Former Employee) –  Portsmouth, VAMay 17, 2015
The Virginia Department of Social Services looks to put the right people in the right place at the right time to provide services that will meaningful to the citizens of the Commonwealth. The department works diligently with staff and citizens to utilize a common sense approach to protect vulnerable citizens and help citizens to become self sufficient.
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