Visa Employee Reviews

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5.0
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its ok
Customer Service Specialist (Former Employee) –  Miami, FLNovember 12, 2018
its ok working for VIsa .I don’t remember much I loved the gym and the events the food at the cafe the Christmas dinner I was let go unfairly because of a trainer that wasn’t able to keep her class quite everyone was chit chatting she wanted to speak no one was listening to her and I told the class to keep it down the trainer wants to speak and trainer was upset about that and spoke with management to say i had an outburst unemployment approved me because the discharge reason was unfairlyy
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4.0
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Good Company with an amazing business model
Director (Former Employee) –  Austin, TXDecember 4, 2018
Visa has experienced a lot of changes over the years since IPO. There are some amazing people that collaborate well, but it can be challenging at times. Under the new CEO, the company seems to be headed in the right direction regarding employee development and succession planning.
Pros
salary and perks, amazing people that are highly talented
Cons
sometimes it can be stressful based on the time of the year
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3.0
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Visa Legal Department
Regional Counsel - LATAM (Former Employee) –  Miami, FLOctober 11, 2018
The legal department at Visa was treated as the enemy of business. Every single business contract that is executed by Visa, of which there are thousands per month for any geographical region, must be prepared, reviewed and approved by the legal department. The business teams are frequently incapable of describing the business terms of their own transactions and rely on the legal department to draft them. There simply is not enough time manage this volume of work, which leads to extraordinary friction and disappointment between the business and legal teams.
Pros
Global business
Cons
Completely Disfuctional Relationship between Legal and Business
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4.0
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VISA Benefits & Skills
Customer Service Fraud Claims Representative/Agent (Former Employee) –  Miami, FLSeptember 17, 2018
Excellent benefits package with good average work compensation.

Room to grow with the Company if you excel in your job performance. Training is offered as well as tuition benefits. Many fields of work titles are available for one Company.

Excellent building with gym, cafeteria, coffee and outside picnic areas.
Pros
Benefits, location, bonuses
Cons
Sometimes working hours can go well into the late night hours
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2.0
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Stressful Work Environment
Senior Customer Service Representative (Current Employee) –  Miami, FLDecember 11, 2018
The upper management is not trained properly on the procedures the agents have to follow so they are not resources you can reach out to if you need help or advice. They also base all of their performance goals off what the client wants and not what is realistically achievable by the agents.
Pros
Free Gym
Cons
Management, unrealistic targets
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3.0
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The pay and benefits are great but everything else is questionable
Customer Service Representative (Former Employee) –  Miami, FLSeptember 21, 2018
When i started, it was a great company to work for. There was always something interesting going on at work. Cupcakes, popcorns, pretzel day, some random games via email etc. we were excited to come to work. Not too long ago before leaving, it became such a stressfull environment. We were being micromanaged, they were setting unrealistic goals. As a customer service agent, they expected us to be like robot. Take calls, go on break and go home. No side conversation with your coworkers, can’t standup on the floor while working, just stare at your computer for the full shift. It was hard to even get a day off
Pros
Pay, benefits, nice building, cafeteria, gym
Cons
Stressful, micromanagement, no work life balance
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5.0
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A wonderful place to intern. Very employee friendly company.
Software Intern (Former Employee) –  Austin, TXSeptember 9, 2018
Days were very relaxed with progressive goals in mind. Work never felt overwhelming and co-workers were always willing to help. Management was never overbearing so long as expectations were met. Various benefits such as a week long paid vacation to San Francisco made it a wonderful place to work.
Pros
Hours, salary, management, benefits
Cons
N/a
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4.0
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Have work from home program
Sr. Business Analyst, Digital Developed Markets (Former Employee) –  Foster City, CA 94404November 6, 2018
They have work time and location flexibility. You can work wherever you are. Meetings are usually on Skype. The also allow work from home on certain days of the week. They provide Shuttle services to/from various locations.
Pros
Free lunch at meetings in conference rooms
Cons
Nothing noticeable
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5.0
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Great place to work!
Customer Service Associate - Digital Department (Former Employee) –  Miami, FLOctober 25, 2018
Visa was one of the best working experiences I´ve had. Great people, great benefits!! Learned so many wonderfull things and sills. Also, we work as a family and team! We treat eachother with respect, which is one of Visa´s legacy!

Will miss the work enviroment for sure!
Pros
Everything
Cons
none
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3.0
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Threatening Management, Good Benefits
Analyst (Current Employee) –  United StatesSeptember 26, 2018
Great pay and benefits. Great coworkers however the leadership needs to be changed out. No trust and constant threatening. Trust you employees and you will have a much better company. Throw out the old timers who think they have a right there.
Pros
Free Food, Great Benefits, Great Pay
Cons
Management Threatens employees
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3.0
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The people are awesome but the job is distasteful
Direct Processing Service (Current Employee) –  Austin, TXOctober 9, 2018
The people who work for visa are awesome and they support you to be able to do your job to the best of your ability but the job expectations and the card holders that you have to deal with are sickening and stressful.
Pros
Company is Awesome
Cons
The job expectations are ridiculous
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1.0
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Very stressful
Customer Care Representative (Current Employee) –  Austin, TXNovember 25, 2018
Since working here ive been diagnosed with anxiety and depression. I was told there is 6month period in between raises ive never recieved one despite me being in good standing in attendance and performance.
Pros
Get paid holidays
Cons
You have no choice but to take peoples abuse all day
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1.0
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SVP treated you as you were below them
Contractor (Former Employee) –  Foster City, CANovember 30, 2018
Not a good environment to work, at least the dept I was in - thank goodness it was only a contract role. Don't have a lot of options when your a contractor there, can't use the gym, can't use a lot of their processes to do work.
Pros
Luxury Bus for transportation for employees
Cons
to much to list
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5.0
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Position
Executive Assistant to SVP, NA Marketing (Former Employee) –  Foster City, CAOctober 9, 2018
My experience with VISA was the most memorable educational experience for me. I am one that enjoys challenge and wanting to always keep on learning.The workplace culture was universal. The most enjoyable part of the job is learning and working on marketing projects.
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4.0
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HR Systems Administration and Strategy
Manager, HRIS Products (Former Employee) –  Foster City, CAOctober 1, 2018
I managed all the HR - Recruitment systems for Visa including Taleo, Workday, etc...I also helped with recruiting, sourcing, orientation, contingent worker program technology, etc...
Pros
Great People, strong opportunities for advancement
Cons
Could use more flexibility
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4.0
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OK place to work.
CA. - IT Contractor - Enterprise Data Architect (Former Employee) –  Foster City, CAAugust 2, 2018
OK place to work. Not crazy about the team work and management style. The team that I was part of, they don't care about the quality of the work but the timing delivery. The team was in a strange position, don't really have any authority but have responsiblity.
Pros
Balance life and work
Cons
Strange team structure. Often don't know what to do.
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5.0
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Productive place to work
Account Manager/Account Coordinator (Former Employee) –  Foster City, CAOctober 24, 2018
The head usually didn't know what the tail was doing, great family culture and Team players. Some Managers were great while others were horrible and didn't have a clue on what was going on with the company.
Pros
Great Food in Cafeteria
Cons
unrealistic goals
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5.0
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Great place to work
CS support - Promoted - Claims Division Manager (Former Employee) –  Dallas, TXAugust 22, 2018
Great people that helped me grow and learn the ins and outs of the corporate world ! I would recommend this job to anyone who is fresh out of college and does not know that they want to do. I took this job and learned so much it has helped me immensely throughout my Career path to date.
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3.0
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Great Benefits
Customer Service Representative (Current Employee) –  Miami, FLJune 28, 2018
If you work on the floor as a customer service rep taking calls, it is a rather stressful environment. Almost all the calls that come in are complaints and disgruntled customers. It does have growth opportunity, but it is stressful to keep up with all the numeric goals you have to reach. If you meet one requirement you are most likely failing another, a lot of walking on eggshells. This is a general complaint for most. It has become stricter as time as gone by.
Pros
Free beverages such as soda, coffee, and tea. Free gym, great benefits.
Cons
Everything is measured, from the moment you log in until the moment you log out. Various QA controls need to be met.
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3.0
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Visa work culture
NICE/Voice Systems Engineer (Former Employee) –  Austin, TXJuly 31, 2018
Most of the Visa team is from India and thinking out of the box solutions are not in forced. This makes the job hard to steer around different departments to get work done. The company believes in automation.
Pros
Company tries to get team atmosphere
Cons
Managers are not qualified and at times reveal PII information to vendors
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4.0
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