Many activities and recreations available
Senior Customer Service Representative II (Current Employee) – Austin, TX – February 17, 2019
Poor management, and the focus is heavy on quantity of calls rather than quality customer service, with demand for strict attendance, adherence, and 2 minute or less in call metrics and resolutions, despite whatever task your serving. High stress environment, but great coworkers at peer level. Good benefits. Great recreational activities and facilities for agent break time.
Good health benefits, 401k, multiple shift times available, facility equipped with great recreational rooms
Poor management, stressful, strict call metrics, strict attendance, minimum quality customer service