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3.9 out of 5 stars.
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Visa Employee Reviews

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United States861 reviews

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3.8Work-Life Balance

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Its Ok but management could think about employees more

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Good place to work for but the management can improve. Seems like the higher you get the less time you have to focus on the employees that work the floor.
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Great company to work for

Productive, professional environment. VIsa is a great company to work for, with very good benefits. There are plenty of opportunities for growth, I wish they had remote opportunities.
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Great benefits, no work life balance

When you hear the word Visa you think of a great company and top tier customer service. Everything looks good from the outside. I’ve worked for this company for six months and I can tell you it’s all smoke and mirrors. If you’re looking to get your foot in the door to possibly use Visa as a stepping stone, I would highly suggest. There’s more movement side ways than upwards. The management cares more about hitting their numbers rather than focusing on a representatives development. Most of the people I’ve met there have worked in the same position for eight plus years and they are they are content at the position that I recently took a role in. I live in Austin so the pay isn’t the best compared to the cost of living. I actually left a better paying job thinking this job with Visa would be a better opportunity. I’m almost living paycheck to paycheck at this job. I was hired along with 20 other trainees and now there are only eight of us. From issues with being told a different salary to agreed upon work scheduling issues, it’s a headache. I would recommend this job if you are desperate for a job or have a secondary source of income. This position is very repetitive and you work with multiple applications in your system. The 3-6 month bonus is $300-$400 if you meet your metrics which include attendance, call quality and adherence. The attendance policy basically goes you accrue a certain amount of PTO every paycheck period which is 6 hours. Which isn’t anything. Any time that you take off your PTO will automatically front load to cover the day off. They have blackout days which - 


Cafe, health benefits, hybrid work, phone charging stations, gym


Stressful environment, slow promotions, work/life balance, mandatory holidays(unless the holiday doesn’t fall on your scheduled day off, attendance policy, schedule
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Really good employer

Taking care about employees, good salary rate, ability to learn new things and take more responsibility if you want. Good work-life balance and nice colleagues. Strong diversity and inclusion
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Visa is a great company, but not Miami DPS.

If you get hire any other department that is not DPS, you are ok. Do not recommend this department,but if you need the work; apply for other jobs within Visa within 2 years tops. Management will see you as a burden if you stay more than thi$ time frame. It's all about cutting cost and not the people. Be prepare for layoffs.




Miami DPS Management
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Visa insights

Based on 255 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
  • Inclusive work environment

Great place to work!

Wonderful culture and leadership! I transferred in from a different industry, and expected such a large, global brand to feel cold. Anything but! I have found Visa to be a terrific place to work, and a place I could see myself for many years to come.
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Great company

Lots of benefits and plenty room for advancement. Co workers are great and many opportunities to learn new things in the many departments.
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Poor leadership

Lack of Diversity and retention of tenured employees with internal politics driving hiring decisions. Lack of true support of employee resource groups.
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Great benefits, office politics dominates

Visa is a great company with fantastic benefits. They talk the talk, but many wonder if they really walk the walk? Many people have been at Visa for 25 + years. They hire new people to change the culture and improve performance, but the unnecessarily complicated organizational structure and the existing power base of old timers makes it difficult for new leaders to make an impact. There is a revolving door of women of color who get hired to meet a quota, but then get tagged as “not listening” or being “difficult to work with” because they have innovative ideas that challenge the status quo. The new CEO is trying to change things and is leading in the right direction. But there is no appetite for new ideas or for having decisions made at lower than VP level. At the Sr Director level there is low morale and lack of emotional safety to disagree or offer a new approach.
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I like everything in this company, they will tell you if you do not understand, the team is friendly

I like everything in this company, they will tell you if you don't understand, the team is friendly, I made a lot of new friends with whom we constantly relax after work
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if you would like to relocate with Visa expect really low salary and many of unexpected bad things from management. Usually Visa inherits projects from other body shops who's already screwed up and you will have to have a deal with all this dirty code. No opportunities to grow since it is just a body shop, they will sell your time to customers.
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Great company with great politics

Great vision. Al Kelly was a fantastic leader, very engaging and employee focused. There is a lot of bureaucracy when you have tenured leaders. Awesome benefits.
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Solid company, kind culture and many opportunities

Visa is a solid company where one can build a long and satisfying career but you will have to take initiative as it is a large company where many can get lost. It’s not perfect and there is room for improvement but it’s the best place I’ve worked at.


Kind, smart colleagues


Pace can be slow for some
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Great place

Great place to work. Work life balance is great. Management is great. Huge opportunity to grow. Great benefits and compensation. Hybrid environment and professional.
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Learning, growing, crushing, rebuilding

What is the best part of working at the company?Clout - sounds prestigious when you tell people where you work. What is the most stressful part about working at the company?Tenured employees are well below industry wage, but expected to perform at or above expectations What is the work environment and culture like at the company?Siloed organizations, information hoarding, nepotism, selfish, and majorly pro employer What is a typical day like for you at the company?Sisyphus. That’s pretty much it, 2 steps forward, 1 step back. “This is a great idea!” “But not how we do things here”
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Too focused on leaders who don’t know how to lead

Visa is a good, solid company but the management structure and leadership talent leave much to be desired. Very cookie cutter. Promotes same people who have not proven themselves. Every VP and above manages UP, not caring a hoot about the folks doing the actual work. No real path/plan for career progression. A lot of talk, no action
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Great place to work

Good WLB, good benefits, really great pay for what I do. A big downside is how separated management feels from the rest of the company. Other teams feel very separated from each other as well. The culture is great though, and I do get the feeling that Visa cares about their employees. Great job security.
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Good team, uninformed management

There are some great engineers working at Visa, and they fully supported my efforts to provide a streamlined API documentation process. The problem is that there are not enough people in management who really understand technical details enough to "get" what is needed and respond effectively to good solutions.


Some really wonderful engineers.


Lack of technical knowledge among management.
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One of the best companies to work for

What is the best part of working at the company?Good Work Life balance, benefits and company culture. What is the most stressful part about working at the company?Responsibilities are segregated among many teams. What is the work environment and culture like at the company?Good work environment and good culture.
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Good workplace, bad pay

The role is under compensated but it has good WLB. The management is usually pretty supportive and helpful and seems to be working toward your best interest.
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Great culture, relaxed environment, room for growth

Visa is a great place to work. I enjoy working with my manager and all of my colleagues. Visa is transparent and open with their communication and expectations. The Visa brand is pushed throughout the company along with our 5 leadership principles.


Work/life balance, diversity, inclusion


Corporate takes forever to do anything
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Overall rating

Based on 1,109 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.6 out of 5 stars for Culture

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