Poor company with poor direction and culture
Retail Supervisor/Manager (Former Employee) – Independence, MO – June 12, 2018
Its a sales job. Almost entirely. They invest in the employees that make the most money for the company, regardless of your position in the store. If the retail manager makes less sales than the best sales optician, then the optician's opinion carries more weight with upper management. Lab can treat people how they want, customers included, because they dont have to be out on the sales floor helping people. Culture is competitive, but not in a healthy way. End result is usually poor customer service. If you have an ethical mind, dont bother. The expectation is that you help everyone, even if you dont tell them why they are spending so much money on glasses. They just need to a pair. Or two. Or even three if you can make it happen. And if you prove that you can make it happen, they then decide you have to do that with every customer, as if everyone out there wants 2 or 3 pairs of glasses and doesn't know it. Craziest place I've ever worked, and I'll never go back.
Paid time off, hourly plus commission pay is good, free glasses annually