This job requires that you be a subject matter expert on a product that has so many different features and applications. You have to know about HOA's and how they operate and do their billing, you have to know about exchange companies, you have to know a little bit about hotels, flights, car rentals, etc., etc.
Basically, you're a travel agent with lower pay.
Stable company, great product
Lack of schedule flexibility, poor upper level leadership, low pay for what you're actually doing