VitalChek
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VitalChek Employee Reviews for Customer Service Representative

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Bad payment compared to the amount of knowledge you must have on product, manage different states and services and 10.00 per hour seems not adequate for the amount of responsability and info you manage. Training not good. Good people but too strict and managers are often to exagerate mistakes. Bad customers and a lot of follow up
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My day overall is pretty relaxed and laid back. I can dress comfortably,. The hard part is dealing with upset customers who have not received their vital records within a timely matter
Pros
Free lunch, Flexible Make up time, Off State Holidays
Cons
Irate customers
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Calls starts as soon as I sign in, which is 7am. Some are new calls to create a new file, or some are retuned calls. Whichever one the calls are handle with professional and courtesy. The job requires accurate typing skills, resolutions to customers with the responsibility of assisting customers problems.
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Must have knowledge of different states and their rules. Every call must be attended adequately and efficiently to avoid human errors. Many shifts are available.
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only good thing is the co workers everything else is as bad as their leadership starting with management. Worse place to work at.
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  1. Customer Service Representative