Outbound call center working directly with customers.
EDI Implementation Specialist (Former Employee) – Tampa, FL – August 3, 2017
The most enjoyable part of the job was working with the customers and solving their technical issues. Our customers financial success depended on our work. It was satisfying to provide a service that genuinely made a difference.
The people I worked with were passionate.
On occasion communication with management was inconsistent.
This company was VC owned and little compensation paid for base. The advantage was commission structure allowed the reps to make up the lack of base. Company now known as Greenway Health.Most of the top leaders have moved on to other companies. The training program was 12 weeks designed to teach you the product demo. None of the training was on competition and brand positioning.
Technical Support (Former Employee) – Tampa, FL – June 1, 2015
It was a great company to work for since I was working remote position as EDI Technical Support Analyst. Supported clients with EDI issues and resolved there issues with the software. Since I have the skills to assists with there issues and get the issues resolved you help client to get there day started.
There was lack of direction, I was not busy enough, and it was a cut-throat environment. I learned a lot about administrative support for C-level executives, which I hadn't had previously. My co-workers were very pleasant, but everyone seemed overworked and stressed.
Customer Support Technician I (Former Employee) – Tampa, Florida – April 9, 2014
I absolutely loved my co-workers. I enjoyed being beside them tackling any issues and working through reported problems. I saw friends aim for other positions in the company but every time the position was filled with a brand new employee. I saw this as no opportunity of moving up and through the company to better myself and my experience.
Definite Perks and motivational events for employees and goals set department-wide
No ability to increase salary or move up and through the company into new departments
Inside Sales Consultant I (Former Employee) – Tampa, FL – February 19, 2014
Vitera was a fantastic place to work, with benefits starting at day one. They trained their employees in a basic class for two weeks, then broke the class down to specific jobs for further training. Once the training was complete, they also would have you shadow a mentor, and learn all you could before jumping in feet first. The break room provided internet and a foosball table as well as a small market for snacks or meals. The people were generally all very polite and pleasant, and most everyone got along. It was a company with a lot of employees that had similar interests. Games would be played during lunch hours, and the support teams would have team building exercises and appreciation weeks. It was a very friendly environment!
Foosball, coffee bars, appreciation week, immediate benefits, friendly people, hard work but play harder!
Senior Technical Specialist (Former Employee) – Tampa – January 25, 2014
It was a job while I looked for something more rewarding, management was for lack of a better saying demented, unsure of what to do or where to go, lacking direction in other words. Basically there attitude is we can find another zombie if this person doesn't work for us for free. Welcome to the new America where employers want dedication and commitment while providing nothing in return. If you hire on keep looking for your next job.
Its a job but keep the Resume out there
Mangement or lack there of, turn and burn attitude towards employees
Co workers are enjoyable, most people are straight out of college. Employees are treated as workers rather than people. Their hiring structure is flawed and management is poor at communicating. There is a large disconnect between levels of management and those they manage.
Excellent opportunity to use analytic skills to quickly resolve system/application issues.
Advanced System Software Support Analyst (Former Employee) – Columbus, Ga, remote from home. – June 29, 2013
Worked with highly skilled and very personable co-workers under easily accessible direct management for management decisions where needed. First real opportunity to work with people throughout the country and not just my native South. Immense satisfaction from resolving a down system or a crucial system function.
Information System for the Medical Manager/Intergy (Former Employee) – Tampa, FL – March 20, 2013
Work load exceeded number of staff; learning was by trial and error; management varied among divisions; Quality staff and great team effort; hardest part of job was to resolve issues as best we could for volume of cases and lack of training; most enjoyable part of job was the gratification from resolving issues, working remotely, and researching to learn.
remote home office
no raises and not knowing when the next layoff would occur
CUSTOMER SUPPORT TECHNICIAN II EDI (Former Employee) – Tampa, FL – January 8, 2013
Provides client support on several Medical Practice Software Systems. Fast paced, high pressure working environment. Immediate staff as far as coworkers are friendly. Immediate superviors and management is friendly, Upper corporate management is distant from immediate staff. Fairly good benefits package, however somewhat costly. Previous corporation prior to take over had better benefits. Corporation seems more concerned with profit then the employees well being. Compansation is good, and room to advance is good.
immediate coworkers, salary compensation
very stressful and fast paced, corporate seems to be concerned with profit not employee loyality and dedication.
Past employee (Former Employee) – Tampa, fl – September 19, 2012
If working with 18-25 yr old people with limited "professional experience," is some you enjoy then apply. Company is no longer in top 10 EMR's in the industry and it shows. Mgmt overworked employees and thinks nothing oh layoff's. Senior mgmt is not trust worthy and will not be there in the end. Custimers are very tired of the rotating corporate CEO musical chairs!
Field Engineer (Former Employee) – Tampa, FL – June 28, 2012
I worked out of my home office. When not doing service calls in my territory I would take help desk calls at home. I supported sales engineering and field service. I installed small office computer systems for physician offices, credit unions, point of sale, and general contracting systems. I maintained hardware contracts at 100+ sites across NE Pennsylvania and the southern tier if NY. I was also available to cover for other techs in adjacent territories when needed. I am very independent and get along well with co-workers.