Vivint Employee Reviews for Installation Technician
Installation Technician42 reviews
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This company is amazing to work for if youre a salesman. I mean even as an installer the only way they appreciate you is if you upgrade upgrade upgrade! If you’re not making revenue on top of fulfilling your installer duties you’re expendable. Over the phone sales reps create a package with the customers over the phone but expect you to go to the site and secure the financing and close out the sale and if you don’t you don’t get paid. Half the time the only reason something cancels is bad salesmanship before you ever meet the customers. I’ve had sales reps instruct me to sign documents in place of customers in order to proceed with the install. The sales reps are just evil slime and basically throw installers at half sold jobs and if one sticks they make upwards of 350 per sale and you make so much less despite being onsite for hours and sometimes days. They don’t pay you hourly unless youre a service tech but the pay isn’t great for them. Installers get paid by the piece so per camera or panel or sensor etc. this basically forces the need to upgrade or sell more product the cust doesn’t need in order for you to make a decent paycheck. They track your hours but only pay you the hourly wage( they never made it clear what it was) if you make more off the hourly than by installing that week. I’ve made as low as 200 one week despite being onsite at jobs that fell through for 60 hours that week trying to save them and get the customers discounts in order to do the install. As a installer you’re required to drive your own vehicle with little reimbursement for gas or wear and tear. - more...
Quarterly bonuses based on performance. Good money if you’re willing to work long weeks
The pay and work environment was great. The downside was the Albuquerque office shutting down unexpectedly due to future plans to upgrade the existing wireless technology infrastructure.
I was hired to be a security installer i had very little training no team work at all your peers would use you to help them on jobs where they made useless and didn't offer you squat. Vivint expected you to generate revenue even though they never told you in interview invade your privacy by putting a camera in your work truck without your authorization. Management likes to separate employees so that they can target them. Management shows favoritism towards employees allows them to take off whenever they want and they don't communicate with anyone they are off.Peers will rat you out to move up. Management expects you to reach unattainable goals. No team building you work out of your truck and you are responsible for turning in bad equipment and equipment is mailed to your door no office to report to. Management expects you to drive outside of your area in bad weather conditions and there is no extra pay for travel. Routing does not know how to route will send you wherever. You have to get licensed and there is no training to help you prepare for it. Overall Management is horrible dont waste your time unless you like being a salesman that is the only wat you can move up
Poor place to work. They remove the best and lie to you the entire way. The Company is built on lies. Better off working for ADT where you're not lied to and treated like garbage if you're not gargling your managers sack lol vivint is a turdhole and im glad to say I've taken every customer I installed for them away!!!
I enjoyed working with my coworkers and my manager was great. I found that the days were very long and the job is not stable enough to give you a set salary every year. I learned a lot of skills I wouldn't have learned and it is a fast way to make money.
Bad management they want you to lie an mislead customers an get them into 5 year contracts . Also wants customers to take out loans for equipment they say is free . If you dont lie an get installs in it will count against in which you will receive a write up
Mandatory long hours
Great place to work, their a new company so its need a few wrinkles fixed. such as lunch breaks and drive hours. More employee appreciation such as events for all the staff not just management.
healthcare, breaks sucks, management
Started around 10 everyday unless it was going to be a busy day because of weekend or known holiday. Then we would gather our supplies and head over to the area of installation. We would wait in queue to get notified of jobs. Once it was our turn, we would head over to the address provided, or to the co-workers' address if working in a team. Install the security system, educate customer and answer any of their question, clean up and get back on the queue ready to take another job. Loved the challenge the job brought as no two homes or customer were the same. Helped me immensely with communication and understanding how to provide excellent customer service. Timing got tough sometimes as customer sometimes wanted late at night installation as that was the only time available for them. And being away from provided lodging meant driving, sometimes for hours, to get back home. The best part about all of this was to be able to see people in different place and different phases of life and to be able to communicate and learn from them and share our own experiences with them.
Commission based job increased competitiveness
Travel meant being away from family for the summer unless accompanied by them
I'm torn with this review. On the one hand all the other technicians I worked with at Vivint were awesome, and the paid for accommodation was in shiny new apartments. But the work life balance is horrendous. I know it's what you sign up for and the money is great, but you are basically on call from 11:00am all the way to 11pm, Monday to Saturday. This means you are constantly under stress of getting that next job, and it makes it impossible to plan anything for the whole summer. You'll think that you're clear for a few hours so you go to the gym, nope a job. So you decide you'll just wait around for that next job, but it never comes and you just waste your time. But the real problem was the sales reps. Now there were some decent reps who I really respected. But then there were these sales reps that define sleeze. they would sell to people who had no business getting the system, would lie about what they included in the package and then leave the burden of explaining the price increase on the tech, which often led to some angry customers. Also get ready to put A LOT of kilometers on your own vehicle as you'll be driving all day doing service calls. Anyways, I've been in every type of home and met every type of person so in the end I'd say the experience was worth it. One last thing, If you quit even a day early your bonus is void. Also your bonus is based off customer reviews, which wasn't so bad for me, but some guys would get a 1 because of something the rep did and it would destroy their bonus.
Accomodation, good times with other techs, differs from a 9-5
Always on call, restrictive contract, sales reps
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Installation Technician positions
• Performed in-home sales demonstrations and installations with personalized security solutions that meet customer needs. • Scheduled team meetings and appointments throughout the Monterey and SF bay area • Attended Sales meetings to increase sales opportunities of new security products • Mentored and trained new associates on sales/marketing strategies.
While I was working there the company was going through a rebranding so things were a little off kilter, as for the work it was a good company to work for with a good product but in the end there was not any growth potential.
rebranding issues with customers
An excellent place to work. Management and supervisors are very willing to assist and aid technicians with any questions they have. Very eager to promote within the company.
Mon Through Sat no working late
Cant really take a lunch