Volunteers of America
Happiness rating is 58 out of 100
3.4 out of 5 stars.
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Working at Volunteers of America: Latest Volunteers of America Reviews

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United States2,637 reviews

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3.3Work-Life Balance

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Volunteers of America insights

Based on 1,164 survey responses
What people like
  • Clear sense of purpose
Areas for improvement
  • Fair pay for job
  • Trust in colleagues
  • Sense of belonging

Excellent company to work for, they do great work in the communities they serve.

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The most useful review selected by Indeed
The company focus is helping the communities they serve and they do an amazing and wonderful job at that. The staff tends to be smart and dedicated but sometimes programs are limited by the budget of the assigned contracts and support of the counties/municipalities.

Pros

Wonderful sense of community and support.

Cons

Some staff can be unmotivated and not perform to the full potential.
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Great start, with a good amount of time off. Great chance for advancement in a reasonably short time

The company highly Values self care and continued education. You will have several opportunities to advance your career in this company on a short amount of time. And they still have a pension!

Pros

Flex time

Cons

Can be extremely stressful work and med to lower end of pay for similar roles
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60+ hours required. Pay was not equal to work load. Poor work environment.

It was a horrible place to work. Management was disengaged from the staff and therefore the work environment suffered. When hired, it was with the understanding that 40 hours a week was required. Actual hours were closer to 60 hours a week.
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No raises unless you change positions.

VOADV’s biggest positive is the experience you get. However get that experience and move elsewhere because upward mobility is difficult in this agency

Cons

No raises
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Please do not waste your time.

I spent in total 7 years with this company Veterans program (awesome), Fresh Start (awesome), and Brandon Hall great as well. Two years ago the company went up under new management and it’s a nightmare. Prepare to work and be under paid. Team leads are responsible for the operations for all 3 shifts. The little staff they have are over worked and not appreciated at all. Sad to see that now under VOA Ohio umbrella the place that was once warm and welcoming has now become a money pit for the leaders and executives up top.

Pros

A great place to house the homeless. Great RS staff

Cons

Unfair treatment for the clients and staff The food that is served to the clients is awful
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Easy work but a lot of constantly changing paperwork, policies and computer programs.

Immediate leadership shows compassion, higher leadership shows more concern about the number of veterans being helped rather than the level of care being provided. There’s no accountability at this organization unless you are at the bottom of the totem pole and even then there is slack. The work load can be overwhelming at times and this can be seen to be especially apparent when it comes to leadership, they are quick to show how frustrated they or when things needs to be done that may have dropped the ball on. At the end of the day, this position and many like it at this company, get the brunt of everything that goes on within it.

Pros

Decent pay, no leadership in this office, flexibility to come and go

Cons

Poor leadership, workload, changing policies, caseloads, unrealistic expectations
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Very good company to work for. Love it. Recommend to anyone

Loved working here and recommending it to everyone I know who wants to have a great career. I will be returning soon. I recommend this company to anyone. The communication is wonderful and you have a sense of belonging.
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Productive workplace with leadership that attempts to be as involved as possible

Really awesome great people to work with. The overwhelming majority of management cares a lot about the employees and the clients. New DEI initiatives are on target. It's a nonprofit so sometimes funding is not as secure as it is in a private company.

Pros

Understanding and involved leadership

Cons

Health insurance is kaiser
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Very Nice Company

Wonderful Company to Work for Very Comfortable Working Hours, Excellent Benefits, Free COVID-19 Weekly Testing Access, Paid Mileage, Ability to Promote Easily.

Pros

Free COVID-19 Weekly Testing, Excellent Benefits
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hostile work environment

The management kept changing. When you asked questions to upper management they were passive-aggressive with you. Also, the people that they would hire were not professional at all. If there were ever an issue they never resolved it. The management only cares about themselves and no one else.
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The worst place under Supervise. Typical day. The management team lack of respect and leadership.

Need to give a lot more money for the work thats being done daily 10.00 is not enough Money and the raise 25 cents is absolutely ridiculous. The work place needs a better cleaning Crew.
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Great Opportunity

The Supervisor was awesome and down to earth. She had a wealth of knowledge that she had no problems sharing. My coworkers were equally nice and extremely helpful. We'd all still be there had it not closed. This is a great opportunity for interns.

Pros

Appropriate workload. Fair treatment.
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Busy workplace but great team support

I think the organizations has it's pros and cons like any other. I wish there was more support for staff in the "trenches". I wish our clients got the resources they needed and I wish turnover wasn't so high so residents could develop healthy relationships with their providers and have access to the resources they need. I also wish staff had more access to resources and real support so we could feel happy, effective, and secure in our roles.

Pros

Great team, paid lunch, flexible schedule

Cons

lack of resources for everyone
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Productive fun place to work

Great place to work. Only draw back is there is little room for advancement. The thought of doing the same thing for 30 years is daunting. Loved the people we served

Pros

The residents

Cons

None
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Horrible horrible management!!! No core values at all!!! Sad situation!!!

I would definitely NOT! Recommend anyone to work there, I’m going to keep my review mild, however, and overall TERRIBLE place to work, management will share all your personal business with everyone. 601 N. Capital Ave. Indy. NO DON’T work their you WILL REGRET IT!!!

Pros

Bus line, and…

Cons

Nothing good to say. Really NASTY PLACE. Halfway House.
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Productive

Supported by staff and helpful colleagues , great experience, help out community,Bad managementNo growth Bad communication Favoritism
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Productive job with low pay

If you enjoy helping others then this is a good job if you don’t have any other options. Pay is very low and you will need a second job or overtime to make a decent salary to pay bills.

Pros

Lots of hours available

Cons

Low pay
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Upper management does not care about morale of the everyday workers.

There is no real compensation for the amount of work that is done. Employees are overworked and underpaid in this environment. Management only takes care of themselves and does not care about the moral of the lower employees.

Pros

Nothing

Cons

Everything
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I want to help people

Appears the management is stagnating. Recovery minded employees are limited. Basically run and tell on people for a job. For the amount of donations given to this organization the clients don't seem to be that well taken care of.
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This place is well on its way to major accident,and a neglect lawsuit waiting to happen.

Management needs to be replaced....staff is not trained...but left to work days on end and never see management....management will not answer calls or text.other staff that has been there for several years are complacent to the problems going on..and they know there are major problems...these residents need to be taken care of...and for that to happen it's going to take new management, better pay or removing residents completely.

Pros

None

Cons

Everything about this job is bad...except the residents.
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Working with the residents is the highlight and what keeps new workers there.

Veteran staff will "work" in apartments with residents and leave them in filth, i.e. feces visible on walls and sink. Management is hands off in dealing with veteran staff inadequacy and wouldn't even look at some of the issues. Inappropriate handling and mismanagement of medication and patient information, ever changing protocols are both stressful and scary. All new staff just hired, left before the investigation that needs to happen occurs. Staff choices influence residents freedom of choice. Dictate to new staff inappropriate and self imposed guidelines and protocols that change almost daily. This has the potential to be a great place for residents and staff but instead is a place where you are left feeling if it isn't under investigation it should be.

Pros

Residents and schedule flexibility.

Cons

Complacent management, stressful work environment, preferential treatment for some staff and residents.
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Overall rating

3.4

Based on 2,644 reviews

Ratings by category

3.3
Work/Life Balance
3.0
Compensation/Benefits
2.9
Job Security/Advancement
3.0
Management
3.2
Culture

Ratings from women

3.2
InHerSight Score
2.8Personal Development
3.8Career Opportunities
3.1Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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