It's a great place to work if you get a Salaried position, otherwise it sucks.
Advanced Operations Technician (Current Employee) – Englewood, CO – November 15, 2018
Tech support division is very poorly managed. Policy and process documents can be difficult to come by. The treatment of salary vs hourly employees is night and day difference. Vonage salaried employees get "unlimited" PTO, while hourly get stuck with measured PTO, at the usual 2 weeks. Vonage's unofficial position on Work from Home is, it is not preferred. While salaried employees mostly get free reign on whether they can work from home or not, hourly employees are not allowed. Right now, Vonage seems to care more about acquiring new companies and technologies, than taking care of their current employees. The various offices are all treated differently, so there is no equality in their locations. The Denver office is the red-headed step child of the company, in comparison to a lot of their offices that have received upgraded buildings, with LOTS of amenities and features. The Denver office is literally just that, an office. There are snacks provided at our office, but it is mostly junk food, in comparison to other offices, that have full service kitchens with monthly food credit, included in your pay, ALONG with snack bars on every floor and in most departments. Other locations don’t get this benefit.
Mostly good culture, the people are pretty good, winter holidays are awesome.
depending on the department, heavy micromanaging. Poor ADA accommodation fulfillment. Low pay for the expectations of positions, and geographical location in comparison to cost of living.