Great company, not great management
Customer Service (Former Employee) – Beaverton, OR – January 8, 2015
I worked at this company for nine years, and loved the other team members who worked for me. A typical day here includes answering incoming calls from customers looking for service, scheduling the jobs, calling customers to schedule work, marketing to new customers, calling customers who are past due on their accounts to get payment, marketing, providing quotes to customers for door repairs, following up with customers about quotes already provided, and dealing with customers who have questions.
I learned how to do collections, accounts payable, and how to work in Navision and how to do inside sales. Training at this company is largely akin to dropping you in the water and telling you to swim, but my awesome coworkers largely made up for it.
My first manager there was great, although once our service center got busier she was unable to handle the stress. Our new manager started out great, but as his job duties became more and more stressful he became a rude person and was very abusive. He is new at being a manager and had little to no patience with training or coaching his employees. Again, I had great coworkers and they helped me deal with his behavior.
The hardest part of the job was juggling multiple projects at once with little support from management. Mistakes were severely punished and successes were not mentioned.
The most enjoyable part of the job was being able to help people with fixing their doors and making a bad day good for them. I also enjoyed feeling challenged and like I was pushing myself to do better every day.
Great Benefits, bonuses, profit sharing
Non-union, no raises given - ever