Financial Advisor (Former Employee) – Lansing, MI – August 2, 2018
All of the management team with whom I was involved were good communicators and treated me with respect. The flexible hours and company vehicle were a big plus. I did not have room for advancement in my role but I knew that going in so it was fine for me.The company has a great retirement plan with a 401K and a pension.
Operations Business Specialist (Former Employee) – Minneapolis, MN – July 25, 2018
Stressful and at times a toxic atmosphere (in my specific department). Some colleagues were great to work with others were less desired. Management doesn't always listen to their employees concerns (e.g. slow to incorporate changes). Some of management were great whereas other were not competent.
Benefits, Some Work From Home Flexibility, Flexible Hours
Poor working environment and company culture, lack of advancement and opportunities
Was a great place to work. Past 2-3 years everything has gone downhill. No job security. Management only cares about the stock price. You never know when they are going to lay you off for no known reason. Moving IT overseas. No life balance and constant stress.
Flexibility depending on your position, 401(k) match
Busy Bee Worker (Former Employee) – USA – July 8, 2018
Not a supportive company to work for. Constant management changes result in lack of knowledge about current day to day process and procedures. Constant layoffs and terminations, at ALL levels. Company continues to shift to utilizing offshore resources and outsourcing. Favoritism and poor ethical management style behaviors are commonplace. Future job security=skeptical.
Left Voya after 2 years and I am the happiest I've been in awhile. Management is horrible. They will lie and never have transcribed proof of what was said in conversation, if an issue was to happen of what occurred. The company does not follow rules for employees rights and cares about being fined by clients more than helping the client employees. You can have excellent service scores but if you're stats are not within goal, you are not recognize and questioned as to why your 10 minute call wasn't 6 minutes. Everyone also has access to all social security numbers of people in the system. So employees are pretty much on the honor system to not steal information. Terrible place to work or do business. The ones recognize don't follow security procedures and rush calls. Will promise you everything at hiring interview. Don't be surprised if they have a class action suit soon from their employees or a security breach.
Great place to work. You learn alot about the retirement world and alot about finances. The pay is pretty decent. Training was hard and you have to pass a test after 8-10 weeks of training to keep the job. But overall if you get in its worth it. Definitely can take the skills you kearn here and get a leg up in the finance world and apply what you learn to your life. Managemet is okay. There just isnt a whole lot of movement to get off the phone. You will stay on the phones with this job.
Stressful environment, not for the thin-skinned or inexperienced CSA
Customer Service Associate (Former Employee) – Jacksonville, FL – May 11, 2018
Live inbound, often back to back calls on AUTO - ANSWER all day. Very complex financial transactions with minimal training. Management very long suffering toward staff, aware of complexity of the task.
Decent office environment, benefits
Do not come here unless you desire to begin a career in financial services, This is NOT a job one can do casually