Was a great place to work. Past 2-3 years everything has gone downhill. No job security. Management only cares about the stock price. You never know when they are going to lay you off for no known reason. Moving IT overseas. No life balance and constant stress.
Flexibility depending on your position, 401(k) match
Busy Bee Worker (Former Employee) – USA – July 8, 2018
Not a supportive company to work for. Constant management changes result in lack of knowledge about current day to day process and procedures. Constant layoffs and terminations, at ALL levels. Company continues to shift to utilizing offshore resources and outsourcing. Favoritism and poor ethical management style behaviors are commonplace. Future job security=skeptical.
Left Voya after 2 years and I am the happiest I've been in awhile. Management is horrible. They will lie and never have transcribed proof of what was said in conversation, if an issue was to happen of what occurred. The company does not follow rules for employees rights and cares about being fined by clients more than helping the client employees. You can have excellent service scores but if you're stats are not within goal, you are not recognize and questioned as to why your 10 minute call wasn't 6 minutes. Everyone also has access to all social security numbers of people in the system. So employees are pretty much on the honor system to not steal information. Terrible place to work or do business. The ones recognize don't follow security procedures and rush calls. Will promise you everything at hiring interview. Don't be surprised if they have a class action suit soon from their employees or a security breach.
Great place to work. You learn alot about the retirement world and alot about finances. The pay is pretty decent. Training was hard and you have to pass a test after 8-10 weeks of training to keep the job. But overall if you get in its worth it. Definitely can take the skills you kearn here and get a leg up in the finance world and apply what you learn to your life. Managemet is okay. There just isnt a whole lot of movement to get off the phone. You will stay on the phones with this job.
Stressful environment, not for the thin-skinned or inexperienced CSA
Customer Service Associate (Former Employee) – Jacksonville, FL – May 11, 2018
Live inbound, often back to back calls on AUTO - ANSWER all day. Very complex financial transactions with minimal training. Management very long suffering toward staff, aware of complexity of the task.
Decent office environment, benefits
Do not come here unless you desire to begin a career in financial services, This is NOT a job one can do casually
Claims (Former Employee) – Minnesota – April 14, 2018
They use CI (Continuous Improvement) sounds good but in actuality they expect high performance even for new workers who are untrained. Your results are posted and discussed in a group format (huddle) which is embarrassing and shaming. They try to make everything very robotic with only one workstyle. If it works to copy and paste for instance why not let you do that. Employees expected to solve problems but manager attempts to micromanage and insults your ability to problem solve. When you are introverted and concentrate on learning your job you are told you are rude and disrespectful. I was told I was an embarrassment early on in an interview that I did not respond to a question by another manager the right way. Horrible for your self-esteem. The culture and management are very important to your work happiness. I wouljd highly NOT recommend!
Operations Business Specialist (Former Employee) – Minneapolis, MN – April 12, 2018
The company touts "Continuous Improvement" as a method for improving operations, but it feels more like they change purely just for the sake of change. Senior leadership is CONSTANTLY laying off swaths of the company - most recently Voya sliced it's IT in half. The year before, there was another mass layoff. Worse than no job security, they overwork everyone to the point of tears. I've actually witnessed two coworkers break down and cry from how overworked they were. This place is so toxic.