Voya Financial Employee Reviews

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Co workers are the only highlight
Client Relations Manager (Former Employee) –  RemoteJuly 16, 2018
Was a great place to work. Past 2-3 years everything has gone downhill. No job security. Management only cares about the stock price. You never know when they are going to lay you off for no known reason. Moving IT overseas. No life balance and constant stress.
Pros
Flexibility depending on your position, 401(k) match
Cons
No job security, no life balance, mediocre pay
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Constantly Changing, Cutting Staff and Ousourcing
Busy Bee Worker (Former Employee) –  USAJuly 8, 2018
Not a supportive company to work for. Constant management changes result in lack of knowledge about current day to day process and procedures. Constant layoffs and terminations, at ALL levels. Company continues to shift to utilizing offshore resources and outsourcing. Favoritism and poor ethical management style behaviors are commonplace. Future job security=skeptical.
Pros
occasional work from home
Cons
too many to list
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It is not the same company I started working for 17 years ago
I.T. Security Specialist (Former Employee) –  Jacksonville, FLJuly 3, 2018
It is not the same company I started working for 17 years ago. In the beginning it was a great company to work for. Over time as the company name changed the work environment changed.
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Get out!
Retirement & Financial Services Representative (Former Employee) –  Jacksonville, FLJune 16, 2018
Left Voya after 2 years and I am the happiest I've been in awhile. Management is horrible. They will lie and never have transcribed proof of what was said in conversation, if an issue was to happen of what occurred. The company does not follow rules for employees rights and cares about being fined by clients more than helping the client employees. You can have excellent service scores but if you're stats are not within goal, you are not recognize and questioned as to why your 10 minute call wasn't 6 minutes. Everyone also has access to all social security numbers of people in the system. So employees are pretty much on the honor system to not steal information. Terrible place to work or do business. The ones recognize don't follow security procedures and rush calls. Will promise you everything at hiring interview. Don't be surprised if they have a class action suit soon from their employees or a security breach.
Pros
Customers are nice. Co-workers
Cons
Management, transparent policies and work ethics
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Voya is a great place to work
Retirement Readiness Specialist (Current Employee) –  Jacksonville, FLJune 12, 2018
Great place to work. You learn alot about the retirement world and alot about finances. The pay is pretty decent. Training was hard and you have to pass a test after 8-10 weeks of training to keep the job. But overall if you get in its worth it. Definitely can take the skills you kearn here and get a leg up in the finance world and apply what you learn to your life. Managemet is okay. There just isnt a whole lot of movement to get off the phone. You will stay on the phones with this job.
Pros
Pay, atmosphere
Cons
30 minute lunches
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Voya
DATA ENTRY (Former Employee) –  Windsor, CT 06095June 8, 2018
-poor management
- lack of advancement
- constantly hovering over you or asking "how it going " if working on a project
- lack of communication
-
Pros
Nice co workers, great cafe
Cons
Horrible managers, no communication ect
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N/a
Customer Service Associate (Former Employee) –  Minneapolis, MNJune 1, 2018
They are a great company to work for. Helps a lot in the community and is very family oriented. The hire from with in and give great training. I would most defiantly go back to Voya
Pros
N/a
Cons
N/a
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excellent work
Build and Release / DevOps Engineer (Former Employee) –  Windsor, CTMay 31, 2018
Ability to quickly understand, learn and implement the new system design, new technologies, data models and functional components of software system in a professional work environment.
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Stable Employer - Good Place to work
OFFICE MANAGER/MARKETING CONSULTANT (Former Employee) –  Portland, ORMay 25, 2018
Voya is a good company with good Financial Advisors that know their stuff. In Portland all have many years of experience. Opportunities are good. Management & office staff are good.
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No Training
OPERATIONS CONSULTANT (Current Employee) –  Minneapolis, MNMay 15, 2018
Be prepared to be expected to know everything when you start. No training is provided in almost any capacity, even related to business functions, history, business unit function/role.
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ok
Customer Service Rollover Accounts Specialist (Former Employee) –  Jacksonville, FLMay 14, 2018
They start you off very poor income. They do not train you well enough on the information. You need to look at what your coworkers are doing to understand the job. How ever they micromanage alot
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Stressful environment, not for the thin-skinned or inexperienced CSA
Customer Service Associate (Former Employee) –  Jacksonville, FLMay 11, 2018
Live inbound, often back to back calls on AUTO - ANSWER all day. Very complex financial transactions with minimal training.
Management very long suffering toward staff, aware of complexity of the task.
Pros
Decent office environment, benefits
Cons
Do not come here unless you desire to begin a career in financial services, This is NOT a job one can do casually
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Decent place to work
Customer Service Associate (Former Employee) –  Jacksonville, FLMay 7, 2018
Decent work, consistent, slow call center, job advancement available, decent pay, horrible health insurance, ok management, laid back dress code, free foods and potlucks
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Constantly Changing
Senior Life Claim Examiner (Current Employee) –  Minneapolis, MNMay 5, 2018
The company wide is constantly on continous improvements. Sometimes forgets to get something throughly tested before implementaion. Lots of turn over of staff.
Pros
Good pay
Cons
commute time
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Great place to work
Lead IT Project Manager, Implementation (Former Employee) –  Braintree, MAMay 4, 2018
Due to the nature of my job the most difficult part of working for Voya is the time commitment.

They give a generous amount of time off but due to project scheduling and time commitment it's difficult to take advantage of that time.

Resource and project teams work really well together, and at the end of the day - the commitment is for everyone to produce a supreme product for the end user, on time and within budget.
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Great people to work with
Senior Business Analyst (Former Employee) –  Jacksonville, FLApril 23, 2018
As they say people make the company, and the people I worked with were fantastic. They wanted you to succeed in your job, thus wanting the company to succeed as well.
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stressed
CUSTOMER CONTACT CENTER REP (Former Employee) –  Jacksonville, FLApril 19, 2018
high turn-around environment very stressful no clear answers or help from mamagement when you ask a valid question you are never given a straight answer therefore the outome is super stressed
Pros
start time shift
Cons
breaks & lunches
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Poor Management
Claims (Former Employee) –  MinnesotaApril 14, 2018
They use CI (Continuous Improvement) sounds good but in actuality they expect high performance even for new workers who are untrained. Your results are posted and discussed in a group format (huddle) which is embarrassing and shaming. They try to make everything very robotic with only one workstyle. If it works to copy and paste for instance why not let you do that. Employees expected to solve problems but manager attempts to micromanage and insults your ability to problem solve. When you are introverted and concentrate on learning your job you are told you are rude and disrespectful. I was told I was an embarrassment early on in an interview that I did not respond to a question by another manager the right way. Horrible for your self-esteem. The culture and management are very important to your work happiness. I wouljd highly NOT recommend!
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Change for the Sake of Change
Operations Business Specialist (Former Employee) –  Minneapolis, MNApril 12, 2018
The company touts "Continuous Improvement" as a method for improving operations, but it feels more like they change purely just for the sake of change. Senior leadership is CONSTANTLY laying off swaths of the company - most recently Voya sliced it's IT in half. The year before, there was another mass layoff. Worse than no job security, they overwork everyone to the point of tears. I've actually witnessed two coworkers break down and cry from how overworked they were. This place is so toxic.
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Good company
Analyst (Former Employee) –  Jacksonville, FLApril 2, 2018
Good company to work for. Upper management was good. Frontline Management was good. Cafe to get food without leaving the building. Good location. I'd go back and work there.
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Overall rating

3.4
Based on 165 reviews
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Ratings by category

3.5Work/Life Balance
3.6Compensation/Benefits
2.8Job Security/Advancement
3.1Management
3.2Culture

Ratings from women

InHerSight Score
3.4

3.2Personal Development

3.5Career Opportunities

3.6Family Support

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