Voya Financial Employee Reviews

3.5
Overall rating
Based on 171 reviews
Ratings breakdown
540
452
344
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Found 170 reviews matching the search See all 171 reviews
4.0
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Great company to work for.
Senior Sales Representative (Current Employee) –  Braintree, MAAugust 13, 2018
Company pays well. Flexible working hours. Opportunities to move around within the organization for advancement. Lots of training and resources available to employees.
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4.0
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Good Company to Work For
Financial Advisor (Former Employee) –  Lansing, MIAugust 2, 2018
All of the management team with whom I was involved were good communicators and treated me with respect. The flexible hours and company vehicle were a big plus. I did not have room for advancement in my role but I knew that going in so it was fine for me.The company has a great retirement plan with a 401K and a pension.
Pros
Flexible working hours
Cons
Health care was less than desirable
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3.0
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Great Work Life Balance/Slow on improvements
Director - Workforce Management (Current Employee) –  Jacksonville, FLAugust 1, 2018
The people and benefits are great.

Operations is a little silo'd and data is hard to come by.

Technology is about 20 years behind the times from what I am used to.
Pros
Benefits/Work Life Balance
Cons
Technology/Data
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4.0
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Great career opportunities
Senior Financial / Budget Analyst (Former Employee) –  Windsor, CTJuly 26, 2018
Great company to work for and centrally located in the state. The campus is new and a great working environment. They support a health work/ life balance.
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3.0
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Ok place to work with good benefits
Operations Business Specialist (Former Employee) –  Minneapolis, MNJuly 25, 2018
Stressful and at times a toxic atmosphere (in my specific department). Some colleagues were great to work with others were less desired. Management doesn't always listen to their employees concerns (e.g. slow to incorporate changes). Some of management were great whereas other were not competent.
Pros
Benefits, Some Work From Home Flexibility, Flexible Hours
Cons
Poor working environment and company culture, lack of advancement and opportunities
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4.0
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Good place to work
Senior Business Analyst (Former Employee) –  Minneapolis, MNJuly 18, 2018
They have good benefits.This includes generous PTO, 40 hours of volunteer time, Very good Wellness program. There is a very nice and wonderful workout room to use.
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1.0
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Co workers are the only highlight
Client Relations Manager (Former Employee) –  RemoteJuly 16, 2018
Was a great place to work. Past 2-3 years everything has gone downhill. No job security. Management only cares about the stock price. You never know when they are going to lay you off for no known reason. Moving IT overseas. No life balance and constant stress.
Pros
Flexibility depending on your position, 401(k) match
Cons
No job security, no life balance, mediocre pay
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1.0
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Constantly Changing, Cutting Staff and Ousourcing
Busy Bee Worker (Former Employee) –  USAJuly 8, 2018
Not a supportive company to work for. Constant management changes result in lack of knowledge about current day to day process and procedures. Constant layoffs and terminations, at ALL levels. Company continues to shift to utilizing offshore resources and outsourcing. Favoritism and poor ethical management style behaviors are commonplace. Future job security=skeptical.
Pros
occasional work from home
Cons
too many to list
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3.0
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It is not the same company I started working for 17 years ago
I.T. Security Specialist (Former Employee) –  Jacksonville, FLJuly 3, 2018
It is not the same company I started working for 17 years ago. In the beginning it was a great company to work for. Over time as the company name changed the work environment changed.
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1.0
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Get out!
Retirement & Financial Services Representative (Former Employee) –  Jacksonville, FLJune 16, 2018
Left Voya after 2 years and I am the happiest I've been in awhile. Management is horrible. They will lie and never have transcribed proof of what was said in conversation, if an issue was to happen of what occurred. The company does not follow rules for employees rights and cares about being fined by clients more than helping the client employees. You can have excellent service scores but if you're stats are not within goal, you are not recognize and questioned as to why your 10 minute call wasn't 6 minutes. Everyone also has access to all social security numbers of people in the system. So employees are pretty much on the honor system to not steal information. Terrible place to work or do business. The ones recognize don't follow security procedures and rush calls. Will promise you everything at hiring interview. Don't be surprised if they have a class action suit soon from their employees or a security breach.
Pros
Customers are nice. Co-workers
Cons
Management, transparent policies and work ethics
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4.0
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Voya is a great place to work
Retirement Readiness Specialist (Current Employee) –  Jacksonville, FLJune 12, 2018
Great place to work. You learn alot about the retirement world and alot about finances. The pay is pretty decent. Training was hard and you have to pass a test after 8-10 weeks of training to keep the job. But overall if you get in its worth it. Definitely can take the skills you kearn here and get a leg up in the finance world and apply what you learn to your life. Managemet is okay. There just isnt a whole lot of movement to get off the phone. You will stay on the phones with this job.
Pros
Pay, atmosphere
Cons
30 minute lunches
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2.0
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Voya
DATA ENTRY (Former Employee) –  Windsor, CT 06095June 8, 2018
-poor management
- lack of advancement
- constantly hovering over you or asking "how it going " if working on a project
- lack of communication
-
Pros
Nice co workers, great cafe
Cons
Horrible managers, no communication ect
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5.0
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N/a
Customer Service Associate (Former Employee) –  Minneapolis, MNJune 1, 2018
They are a great company to work for. Helps a lot in the community and is very family oriented. The hire from with in and give great training. I would most defiantly go back to Voya
Pros
N/a
Cons
N/a
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5.0
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excellent work
Build and Release / DevOps Engineer (Former Employee) –  Windsor, CTMay 31, 2018
Ability to quickly understand, learn and implement the new system design, new technologies, data models and functional components of software system in a professional work environment.
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4.0
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Stable Employer - Good Place to work
OFFICE MANAGER/MARKETING CONSULTANT (Former Employee) –  Portland, ORMay 25, 2018
Voya is a good company with good Financial Advisors that know their stuff. In Portland all have many years of experience. Opportunities are good. Management & office staff are good.
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3.0
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No Training
OPERATIONS CONSULTANT (Current Employee) –  Minneapolis, MNMay 15, 2018
Be prepared to be expected to know everything when you start. No training is provided in almost any capacity, even related to business functions, history, business unit function/role.
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5.0
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ok
Customer Service Rollover Accounts Specialist (Former Employee) –  Jacksonville, FLMay 14, 2018
They start you off very poor income. They do not train you well enough on the information. You need to look at what your coworkers are doing to understand the job. How ever they micromanage alot
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4.0
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Stressful environment, not for the thin-skinned or inexperienced CSA
Customer Service Associate (Former Employee) –  Jacksonville, FLMay 11, 2018
Live inbound, often back to back calls on AUTO - ANSWER all day. Very complex financial transactions with minimal training.
Management very long suffering toward staff, aware of complexity of the task.
Pros
Decent office environment, benefits
Cons
Do not come here unless you desire to begin a career in financial services, This is NOT a job one can do casually
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3.0
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Decent place to work
Customer Service Associate (Former Employee) –  Jacksonville, FLMay 7, 2018
Decent work, consistent, slow call center, job advancement available, decent pay, horrible health insurance, ok management, laid back dress code, free foods and potlucks
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4.0
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Constantly Changing
Senior Life Claim Examiner (Current Employee) –  Minneapolis, MNMay 5, 2018
The company wide is constantly on continous improvements. Sometimes forgets to get something throughly tested before implementaion. Lots of turn over of staff.
Pros
Good pay
Cons
commute time
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Women's ratings

3.0Fairygodboss Score

67%say women are treated fairly and equally to men

50%would recommend to other women

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