Worst management at higher levels I've EVER seen
Service Center Associate (Former Employee) – Windsor, CT – September 17, 2018
DIRECTORS in call center are horrendous. Micro managers, focus on all of the wrong things, care NOTHING for employees, and will send you packing by any means necessary if they feel you're getting 'too good' at your job. They don't want anyone promoted, just keep them under their thumb. No one is open to new ideas or improvements... company only want robots to do as they say. Voya is horribly run from this perspective, and in need of updated and more efficient procedures and practices...but they will NOT listen.
Lower level employees - mostly good people who want to work hard
ALL of senior management, especially DIRECTORS.