Voya Financial Employee Reviews

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5.0
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Productive and very busy work place
Customer Service Associate (Former Employee) –  Jacksonville, FLJanuary 3, 2019
This is a great company to work for and the workplace culture is very pleasant. Like most call centers this company is no different from others it is numbers driven but rewards its staff with either merit raises or quarterly bonuses.
Pros
Good place to work with great benefits
Cons
No Cons
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1.0
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Poor mangagement
Administrative Assistant (Former Employee) –  Jacksonville, FLJanuary 3, 2019
The company has employees who sleep together in order to gain advantages in positions. When it was brought to upper management to investigate, if you were a 'temp' you were informed that your services were no longer required. There is absolutely no room for growth in the company. It is a multi-billion dollar company, one that invests hard-working employees of multiple companies in 401(k)'s etc, however they did not care how hard you work, how many times you were to work on time and punctual, accurate in your work-no errors, they only cared about personal issues. The management needs to be updated, an investigation should be conducted and possibly undercover workers assigned to find out exactly what the relationships are between management and lower employees. If the company insists on continuing to hire 'temps', they should be willing to pay them the same amount as a regular employee considering the 'temp' usually does more work than a regular employee because they are trying to earn a regular position.
Pros
None
Cons
Management sleeping with employees
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2.0
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Terrible company
Financial Advisor (Current Employee) –  CTJanuary 2, 2019
Working at Voya is like working in a siloed box. The fact that EVERYTHING is outsourced should be a red flag. You want to speak to HR- be prepared to speak to an outsourced company that really can’t help you. If you have a problem with management guess who they refer you back to- your manager to speak to! I kid you not! Info Technology- outsourced. As large as they are and a Financial services company no less, they have one of the worst healthcare benefits offerings I have ever seen. Their technology is something out of 1985 (constantly offline). If you’re a client trying to get access to your money- good luck! Many high level managers have nothing more than an Associates degree, and they make business decisions that someone in Econ 101 would know better not to make. Constant turnover of business decisions is telling. When you implement something without having any business acumen is it surprising that the results aren’t good and you have to change the structure yet again?!? Bad decision after bad decision.
Pros
Nothing worth mentioning
Cons
Read on
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2.0
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n/a
Customer Advocate Liaison Specialist (Current Employee) –  Jacksonville, FLDecember 18, 2018
Don't waste yor time!!!! High turn over for reason! Good benefits processes suck! Salary not compatible to other companies! If you try them, get in then get out! Not a career based company! Shows favortism!
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4.0
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Great direct management and culture; poor communication from the top down
Sr. Life Wholesaler (Current Employee) –  Minneapolis, MNDecember 17, 2018
Great place to work; lack of micromanagement, and direct management worked well with employees. Great culture, but communication from the top down was often very weak. Always waiting for the "other shoe to drop", which it inevitably did. A slow unwinding of the division while keeping employees in the dark. Also top management hindered the ability to get promoted...often times a "club-like" mentality. Our department was constantly reminded that we were definitely NOT part of "their" club.
Pros
Great benefits, great culture
Cons
Poor communication from upper management; lack of direction; club-like mentality from management
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5.0
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Great
Contractor/Sales Tax Associate (Former Employee) –  Atlanta, GADecember 10, 2018
Just not much direct hire at Voya. Everything is temp for projects. Outside of that great work life balance. I would have loved to stay but did not have the opportunity to!
Pros
Work life balance
Cons
Not much direct hire
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4.0
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Ok place to work
SENIOR COMPLIANCE ANALYST (Former Employee) –  West Chester, PADecember 10, 2018
Most managers allow for flexible work schedules with work from home options.

Decision making can be a challenge with so many levels of management and the time each needs to review.
Pros
Free Coffee
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5.0
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Productive and fast paced
Registered Representative/Broker (Former Employee) –  Windsor, CTDecember 7, 2018
The overall work pace can get busy at times but it is manageable. There are opportunities for promotion but one must be on top of the team for promotions or you will fall to the wayside.
Pros
Gym and lunch room
Cons
Moving/Short breaks
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3.0
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Review
Senior Plan Operations Analyst (Former Employee) –  Windsor, CTDecember 7, 2018
Worked with great co-workers. Flexible hours. Was able to work from home. Kept employees updated on all company changes. Kitchens were on every floor with microwaves and fridge.
Pros
Great Co-workers
Cons
Poor raises and bonuses
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3.0
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Not Horrible
Customer Contact Center Representative (Current Employee) –  Windsor, CTDecember 5, 2018
I feel that the hiring process could be much better. Hired on the basis of working "any shifts from morning to evenings" the first 6 months. I get it could work all over the place. After first month of training passing Series 6 exam, was told that I would be working 12:30pm - 9pm Monday through Friday. Now it is consistency but I wish that the hiring process would have stated you would be working this shift, not may work any shifts. Also, its a call center, so working on your own a lot and not the easiest thing to get the assistance you need as a newer employee. The training wheels come off once you hit the call center and are expected to soar on your own.
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1.0
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Temporary
Creative Designer (Former Employee) –  Windsor, CTNovember 27, 2018
No work given to me for three months - I kept asking. No manage on location. No introduction to Voya. Then expected one night to stay all night on project. I left earlier than others, so contract not renewed.
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5.0
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Management was so understanding
Data Entry III (Former Employee) –  Windsor, CTNovember 27, 2018
I loved working for this agency, i loved where they placed me. It helped me gain more experience to work with a team, and to work independently. worked with great people
Pros
Company Lunches
Cons
short assignment
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3.0
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Cut-throat environment with unsupportive managers.
Life Claims Analyst (Former Employee) –  Minneapolis, MNNovember 14, 2018
Cut-throat environment with un-supportive managers. Flexible work schedule with allowance to work from home if necessary is the good part. involved in community service projects.
Pros
flexible work schedule
Cons
unsupportive managers
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3.0
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Many unethical practices steming from unethical management
Sr. RFP Specialist (Former Employee) –  Windsor, CTOctober 31, 2018
Smaller organization than Cigna which created more room for unethical practices. Certain management operated as a threat to employees as opposed to encouraging growth and success.
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4.0
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Production Environment
Sr. Stop Loss Support Coordinator (Former Employee) –  Minneapolis, MNOctober 24, 2018
Supportive and warm atmosphere with understanding management. It is however very much a production environment with most of the day spent head down working at your desk. Continuous improvement is a big part of any role, but your reward for any improvements you design or deliver is your name on a kudos board and raised performance expectations on your next review. It is your typical corporate role.
Pros
Relatively flexible schedule and team atmosphere
Cons
Helping others hurts your production numbers and other reverse incentives
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5.0
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Productive
Central Fulfilment Unit Assistant (Current Employee) –  Jacksonville, FLOctober 22, 2018
This is a good position if your willing to stay in the same position for a long time, without many raises. The people are great, and they are very flexible when it comes to your schedule.
Pros
flexible schedule
Cons
poor benefits
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3.0
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No job is perfect
Manager (Former Employee) –  atlantaOctober 18, 2018
Okay place to work. Voya is a new company that is going through a lot of changes. If you don't mind being overworked I think Voya could be the right fit for you.
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4.0
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Active and productive
Mailroom Clerk (Former Employee) –  Des Moines, IAOctober 14, 2018
Employees and management are friendly. Area was stressful due to company downsizing but employees were trying to stay positive.

Outside vendors were very cordial to work with and tried very hard to stay on time with their deliveries.

Whenever there was an overload of work or deliveries were late, there was always someone that was willing to step in to help. Employees were willing to help each other when needed.
Pros
This job was consistent. I enjoyed working with the people.
Cons
There were times, when management would be stressed because the work was seemingly behind but if possible, the work was always completed.
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5.0
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good company to work for
Senior Software Developer (Former Employee) –  Dallas, TXOctober 9, 2018
Voya is a great company to work for. The benefit there is great, PTO is awesome, I had 28 days after being working there for 17 years. The 401K plan employer contribution match 6% employee salary
Pros
benefit
Cons
management communication is not great
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2.0
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My thoughts
Registered Representative (Former Employee) –  Portland, OROctober 1, 2018
If you are able to find clients to work with or your able to purchase a large book of business then you will enjoy this job. If your not able to find clients to work with it can be very difficult.
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Overall rating

3.5
Based on 229 reviews
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