If You Can Handle Customers Yelling At You, This Is Your Job
Customer Loyalty Representative (Current Employee) – Los Angeles, CA – January 12, 2019
This is not my kind of job. Why did I take it? Because they brought me in. I didn't know they were going to pick me to take the job.
When I started training, this should have been 3 months of training due to a ton of information they were throwing at me and other 24 people in the classroom. Instead, we get 6 weeks on figuring all of this stuff out by ourselves
On the third week, they threw us on the floor to see if we can handle it. I was able to handle it a little but the rest of the stuff the customer was asking me.....the instructor didn't teach us those certain issues.
This job has the worst training system ever and I already prepared to walk out the door and quit. They didn't even give us enough pay either. I can see why the majority of the people quit this job.
The environment has a whole lot of negative energy in the department too. I felt it when I sat down at the desk. I cannot sit in that job if I was feeling very uncomfortable in there.
So yeah... If you can handle the environment, harshly strict security and rules, customers yelling at you, and managers and leads that are not following directions and not helping their agents, then this is the kind of job for you.
Me? I'm out of this joint.