Customer Service Representative (Former Employee) – Los Angeles, CA – August 16, 2018
The job can be stressful, but i learned major point of sale skills i couldn’t have learned elsewhere, i also made lifelong friendships i could not have made elsewhere, management was unorganized but helpful
Temporary Customer Service Representative (Former Employee) – Los Angeles, CA – August 13, 2018
You'd come in, learn how to register disaster survivors through FEMA. Answer any questions they want to know about help they can get, and centers for disaster survivors. Sometimes, very stressed and frustrated people would call. Usually because they have gone through something very traumatic recently, for example losing their home or a loved one. It was really a true experience working there.
Decent amount of breaks, cafeteria, friendly coworkers, diversity
Customer Service (Former Employee) – Canton, OH – August 8, 2018
Must be willing to sit at a computer for hours while also talking on the phone, handling back to back calls. Very fast paced. Management is great. They're all there to help. Very easy, repetitive job. Must provide excellent customer service with a "I Can Help You With That" attitude. Training lasts 5-6 weeks paid.
Leave Building for Lunch, Employee events, Advancement/travel opportunities
Sitting long periods, talking long periods, unpaid holidays
Call Center Representative (Former Employee) – Youngstown, OH – August 8, 2018
I missed a few days due to health issues during training and was fired for missing more than the allowed days during training. Training wasn't hard and people were nice but if you get sick and need to call off you may lose your job
Agent Support Specialist (Former Employee) – Youngstown, OH 44503 – August 6, 2018
Was a call center job providing assistance to store location agents with correcting money transfer data in a database. Often a high pace of calls, definitely not for everyone but sufficient full time employment and an easy job to get if you can handle long hours of arguing with agents and customers over money transfer details and navigating financial laws, often international ones to do so.
Pretty lax on dress code, management is not particularly vicious.
Endless phone and data entry torment at an excessive, pounding pace.
Customer Service Representative (Former Employee) – Tucson, AZ – August 2, 2018
management is horrible, trainers and most of the employees were great but management chose their favorites. working here was like being back in high school. managers had their favorites, their cliques, etc. decent to make money.
Customer Service Associate (Former Employee) – Lubbock, TX – August 2, 2018
Everyone I met seemed to have trouble making ends meet. Loud music was played by the managers, and they would yell over the call center floor. Calls were queued to sales that shouldn’t have been, and customers would complain they would be dropped in transfer to end up back in sales. The customer needed other help, but no way to resolve the issue as we were a client provider. The phone audio was often poor if a manager was listening in, but if complained on so that the job could be better done they would say just perform better. Threatening of firing and docked hours of sales not made on quota was what created a stressful atmosphere. This is not what sales is, and I left.
Technical Support Representative (Former Employee) – College Park, GA – August 2, 2018
Stay through training, then leave. Be actively seeking other employment while in training. Once you start on the production floor you are on your own. They will convince you there is floor support but they give you the cold shoulder when asked for assistance. You are also underpaid, check out what the client, Comcast pays their employees for executing ONE of the many tasks you handle. Comcast pays VXI $26 per head and you're only making $10. Last thing, this location only has one client, Comcast. If Comcast drops VXI the entire site shuts down. No job security.
Customer Service Representative (Former Employee) – Lubbock, TX – July 31, 2018
When working here the typical day is fast pace with not a lot of breathing room between calls. You had to be quick on your feet with a response to customer problems.It was a good learning experience with talking with other people from other states. I learned that everyone goes through the same thing no more where you live. Some people just need an extra push to get over a hurdle. The hardest part of this job is having to met the quota for the day. The enjoyable part is the competitive work place
Customer Service Representative (Former Employee) – College Park, GA – July 27, 2018
My team and my supervisor were the only real redeeming qualities to this job. the pay was poor at best for even 3rd party call center jobs. the incentives are a joke and with how easy they mess them up its nearly impossible to count on them and it takes a full pay cycle for them to even SEE if its fixed or not. its rather cramped in the location i was at with loud teams near by being a factor added stress. the insurance they provide is expensive as all get out for even a SINGLE PERSON and the taxes are rather high too being a good combined 30% of the whole check.
they seem to want things from their agents done quickly but they themselves take a good while to get things done
the job itself is stressfull for multiple reasons, the Team lead and the team itself that i had was good but that was about the ONLY good quality of the job.
its a high turnover rate call center that tries to position itself as something different when its really not.
45 minute lunch
parking on site, incentives, low wages, turn around on chain of command requests
CSR - Customer Service Representative (Former Employee) – Canton, OH – July 25, 2018
You are simply a body to fill a chair and that calls. You'll have some managers and supervisors that are okay but they are few a far between. Felt like being back in high school with the amount of drama that goes on there. Not to mention the nonstop issue of bed bugs. Lastly,HR IS A JOKE.