Customer Service (Former Employee) – Jacksonville, FL – June 21, 2018
The human resources department conducted an internal position evaluation survey that was done by a single person with no financial industry experience whatsoever (also with the company for less than a year) who also met with very few staff members to understand their position and it resulted in promotions among the HR staff and senior management team and zero to nearly zero compensation equivocation among the remainder of all staff. They generally make all matter worse once involved and will disclose your personal business to other staff members. The entire department needs to be dissolved.
Vystar is a wonderful company to work for. There are plenty of opportunities to grow within the company. The only con about the company is the managing skills and the pay. We are underpaid for the work that we do. The benefits are okay.
Member Service Specialist (Current Employee) – Jacksonville, FL – April 29, 2018
Not a very good place to work. nearly impossible to get time-off approval. As far as advancement- your performance needs to be flawless for 3-6 months in a row which is nearly impossible. Then when you apply your manager will sit on your application and never forward it on. Turnover is very high-both training classes which started before me are gone and everyone in mine is thinking of leaving.
Collector III (Former Employee) – Jacksonville, FL – April 20, 2018
I had great mentors at Vystar. It was definitely a growing experience that allowed the opportunity to learn. Management is always looking for opportunities for employees to do more and be more. I love credit unions and how the member is the main focus.
Vystar Looking To Expand Its Base But Doesnt Share Vision
Customer Service Call Center Management (Current Employee) – Jacksonville, FL – April 5, 2018
On a typical day I can expect to have over 10-15 members of the credit union call in for escalations based on waiving NSF fees, overriding REG-D mandates, or wanting provisional credits.
The problem with that culture is that we are at their mercy. I am not encouraged to educate members therefore the likelihood of the member improving their fiscal relationship with Vystar is slim to none.
As a result I'm not empowered and feel left to the mercy of the people I should be able to help through providing them alternative ways to self-help.
great community reputation, close to home
not empowered, lack of teamwork amongst supervisor team, no time to coach due to escalated calls
Member Service Specialist (Former Employee) – Fleming Island, FL – February 15, 2018
VyStar is a good company overall, I enjoy banking there. But working there, not for me. Left a good job to go work in the call center because I have worked for VyStar previously and it was higher pay for me. Only stayed two months and I had to get out of there. The workload was ridiculous, we were responsible for EVERYTHING, not hard to do, but I felt it was unfair how we were responsible for other departments work. The scheduling was nothing I've ever seen. They made sure to schedule breaks and lunches early so we were stuck on the phone for long hours with back to back to back calls with no break. If you're not management or have long tenure you're granted maybe one saturday off a month. All management cared about was numbers and phone volume being low, even if that meant taking breaks away or delaying them to keep their numbers good. I was so stressed at this place, wasn't eating and I dreaded coming to work. It was miserable. I wish I would have done my two week notice but I dont think i would have lasted another 14 days. Although I cant work for VyStar anymore, thats okay because my old job rehired me and I plan on being there for the long run. Oh, and I heard through thr grapevine the new CEO is thinking about opening thr call center on Sunday
workload, management, super strict schedule, hard to balance work/personal life
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Fleming Isle, FL – January 28, 2018
The benefits are okay, they dont have maternity leave at all. the management is horrible and the process to get help if needed is insane. the agents help more than the supervisors do. well at least my supervisor, most unhelpful lazy person ive met that has worked there for so long. have to ask way too many times to get something done or go to another supervisor and then it may get done then.
Member Relations Specialist III (Former Employee) – Lake City, FL – January 16, 2018
Very fast paced and requires you to constantly multi task. Always room for career growth. Great pay for area and amazing benefits. Earn paid time off with each pay period. Friendly staff and great management team