Good people stuck in a rut . Lots of Trust issues.
1 Interview. then offer.
Work on retaining top talent
Allow 3-4 days work from home for anybody that is productive
Bonuses and bigger raises would be top priority
Less involvement by VP in large files and let our respective managers or directors handle that because the involvement comes off as intimidating and that we need oversight
Managers should have to handle a claims professionals desk for a few days to see what we deal with.
Managers and directors should have sensitivity classes every year.
Extremely hard working but also relaxing.
I am very confident that they will continue to succeed.