Give a scenario where you had to deal with a difficult customer, and how did you deal with it?
What did your precious job entail?
What do you know about our company?
Do you know the On-Q System?
What have you done to go above and beyond for a guest that wasn't required of you?
What does customer service mean to you?
Answered - Personal Concierge (Former Employee) - Los Angeles, CA
Are you available to work all shifts, holidays and weekends? Can you handle complaints ? Will you insure that the guest is satisfied by following up with them? Will you notify the manager on duty or department head of any situations that you felt they should be apprised of?
Answered - Telephone Supervisor (Former Employee) - New York, NY
What are they expections for the hotel. What is the process in order to move up in the department
Answered - Housekeeping (Former Employee) - New Orleans, LA
Why do you want to work here
Answered - Server (Former Employee) - Key West, FL
How did you find the position
Answered - Night Cleaner (Current Employee) - New York, NY
Why did i want to work at the waldorf astoria ???
They asked how I've handled: irrational guests, problems with co-workers, problems with management, examples of positive outcomes, and examples of overcoming difficult situations