This call center is a fast pace.
Training Instructor (Current Employee) – Orlando, FL – August 16, 2018
I start my day with preparing the classroom for the new hire training. I mean I put the agenda on the white board of the materials we will be covering that day. I instruct the class for 8 hours, check for understanding, I fill out daily reports for my training class attendance, computer issues, time card issue for the class.
What I have learn over the last 25 years with my present employer is the a customer service environment is forever changing and learning to adjust to the changes.
I love teaching new hires the line of business and giving them all of my knowledge so that someday they can advance in their careers as I have done in my career.
The hardest part of my job and see the class move on to the teams, I develop repour with them as if they were my team to coach and provide feedback so they can grow in their careers.
The culture in my call center is we do what we can to help out the agents on the phone. We support them with recurrent training, cross training opportunities. We provide them with job aids and additional information to help to provide the customers with the best customer service experience