WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA) Employee Reviews

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Poor Management
Paralegal Specialist (Former Employee) –  Washington, DCApril 10, 2018
The paralegal supervisor and office manager wait too long before bringing items to the attention of workers. No feedback on assignments. The workers earn vacation time but are disciplined when they request and take time earned.
Pros
Great Benefits
Cons
Poor Managers in the Legal Dept.
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Good place for a stable job
Rail Operations Systems Technician (Current Employee) –  Washington, DCFebruary 17, 2018
WMATA is a decent place to work. The jobs are stable. The company is well structured. The most enjoyable part of the job is the discount on public transportation.
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Great benefits, competitive salaries
Supervisor, Transit Field Operations (Current Employee) –  Washington, DCFebruary 1, 2018
All things considered, WMATA is a good company, to work for. In most cases, you’re paid, at a competitive rate, based on your position, and you receive an excellent benefits package.
Pros
Excellent benefits, competitive salaries, long-term employment opportunities
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I choose not to.
Legal Secretary (Former Employee) –  Washington City, DCJanuary 26, 2018
Entire organization is dysfunctional. Doesn't everyone who rides METRO know that? Organization is filled with drones who do nothing all day long except chat and drink coffee.
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Stable employment but no innovation
SharePoint Developer (Former Employee) –  Washington, DCJanuary 2, 2018
In this day and time, WMATA is still paper pushing and is very top heavy. Pay is good but if you're a true techie, WMATA is not for you. Dead end managers with no mobility that don't promote growth.
Pros
Free metro to work benefit
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Great Place to Work
Senior Engineer (Rail) (Former Employee) –  Washington, DCDecember 22, 2017
Multiple projects allow many areas to excel and grow. Worked in a fast paced industrial environment which was preferable to me.

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Pros
Great Benefits
Cons
Could have long commutes depending on home location.
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Great Place to Work
Supervisor, Railcar Cleaning Program (Branch Ave) (Current Employee) –  Washington, DCDecember 5, 2017
I learned that you can move around within the company and get promoted to various positions from within. In regards to the workplace culture, there are specific rules and policies employees must follow such as the process for requesting time off or clocking out. When employees abuse those processes, they are reprimanded which can potentially cause an employee to be let go. As long as employees follow the internal protocols, do their work, they are more likely to move up the ranks. Managers from every shop talk to each other, so it's important to maintain a good work relationship with everyone.
Pros
Training Programs
Cons
Sometimes employees can lose their shift due to tenure employees with bids
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Great benefits!
Administrative Professional IV (Current Employee) –  Washington City, DCNovember 9, 2017
The benefit package is pretty good. They're a little top heavy in the management department, so salaries are pretty basic if your position is support.
Pros
Benefits
Cons
No telework
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Relaxed and Open Environment
Information System Security Officer (ISSO) (Current Employee) –  Washington, DCOctober 11, 2017
The department I work in offers a dynamic environment where you can learn different areas of security. It has been a great learning experience but not fulfilling. Typical work days are pretty laid back with spurts of high-pace times. My immediate manager is awesome but is often not present due to lack of presence from his management which leads to a trickle down effect.
WMATA offers no upward mobility and does not offer raises, not even yearly cost of living increases. They do not offer a good work/life balance and benefits are not conducive to the work mother as there is not maternity leave.
Pros
Dynamice enviornment
Cons
No raises
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long hours
Bus Operator (Former Employee) –  Washington/Metro, DCAugust 2, 2017
I enjoyed the csutomers that we transported on the bus however this jobs ahs very long hours because of the split shift and makes the day so very long and you are tired when you arrive home.
Pros
room to grow
Cons
hours and locations
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meeting new people
Bus Operator (Former Employee) –  Washington, DCJuly 21, 2017
worked with the public for 23 years
hope you consider me with the experience of working with the public
most enjoyable part of job new people daily
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A fast working environment must be a multi-takers
Civil Rights Coordinator (Former Employee) –  Washington, DCJune 26, 2017
As transportation is about being on the move, so is the work environment. An extremely fast working environment. Strong organizational skill and the ability to multi-task are strong added benefits. Friendly working environment with flexible working hours and a union working environment.
Pros
Flexible working hours
Cons
union work environment
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It is what you make it
Maintenance Support (Current Employee) –  Washington, DCJune 5, 2017
After working for the authority for 10 plus years having held multiple positions in multiple departments I have come to the conclusion that the experience is what you make it here. There are some leaders here but very few, mostly just managers that try to enforce things using policy only. Opportunity depends on who is running the department for which one is applying. Some people have found great opportunity after a long hard search for jobs, some even applying to over 50 positions before being accepted, even with exceeding qualifications. The culture is uneasy right now considering all of the negative press the company is getting but there are some positions that have security and are not very stressful. Most stress usually comes from poorly trained managers that are not held accountable. Where there are good leaders the stress is usually substantially lower.
Pros
Good benefits for union workers
Cons
Stress of upper management and their disconnect with employees
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If you can survive the storms - WMATA is your place
Specialist (Current Employee) –  Washington, DCMay 24, 2017
Overall WMATA is a good company to work for but there are lots of folks jumping ship or getting laid off due to the budget cuts. It's exhausting to know that any day your job could be on the line. Causes a stressful environment with no real job security. If you have a back-up plan then take your chances on making a career at WMATA
Pros
Good benefits but they are changing
Cons
No real job security
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great place to work
Track Repairer D (Former Employee) –  Washington, DCMay 13, 2017
This is a good place to be employed. Majority or the men are very knowledgeable and helpful. The overtime is a plus and the starting wages are very competitive.
Pros
benefits and pay
Cons
working in all types of weather
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Clerk
Maintenance Support Clerk (Temporary) (Current Employee) –  Washington City, DCApril 25, 2017
My job consist of office work answering phone ,filing papers , spreadsheet ,memorandums ,input course data ,close out complete course in data base ,monthly report operate office equipment retrieve files parts an items from various locations, assist in maintains operating an data, place supply order,verifying information business document.
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WMATA is a great place to learn many aspects of the transit organization
Acting Business Systems and Process Manager (Current Employee) –  Washington, DCMarch 6, 2017
WMATA has many departments and allows for individuals to expand their knowledge of the transit organization. Learning different ERP's and involved integrations has been a positive to my experience.
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Lip service to safety and favoritism
Maintenance Operations Control Supervisor (Current Employee) –  Landover, MDJanuary 9, 2017
WMATA pays lip service to stopping nepotism and favoritism. They are not making as big of strides in safety as they pretend. The culture is harsh toward new people who haven't been with WMATA for more than 10 years. The pay is high for many positions and the unions provide job security. Management is often unprofessional and will retaliate when questioned.
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Great benefits
Senior Officer, Workforce Diversity & Compliance (Former Employee) –  Washington, DCJanuary 7, 2017
Working on the Admin side at WMATA was fantastic. I was fortunate to have two supervisors that mentored me closely and supported my advancement and growth.
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A transportation industry always on the move!!!!
Civil Rights Coordinator (Current Employee) –  Washington City, DCDecember 28, 2016
Its a great place to work always meeting interesting people. Never a dull moment. You need to be able to multi-task and think outside of the box. Be organized and a team player. Great location with lot of activities within the area.
Pros
Flexible work hours
Cons
unionize workforce
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Overall rating

3.8
Based on 34 reviews
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3.6Work/Life Balance
4.1Compensation/Benefits
3.7Job Security/Advancement
3.2Management
3.2Culture

Ratings from women

InHerSight Score
2.2

1.8Personal Development

2.7Career Opportunities

2.1Family Support

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