Waterford Research Institute Employee Reviews

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2.0
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Intake reps do a lot of work for less wage and no recognition
Costumer Service Representative (Current Employee) –  Taylorsville, UTNovember 6, 2018
In Intake you have to do registration for Utah AND for the pilot team. You get drowned with various job assignments leaving you drowned with work and they will get mad if you don’t get it done. Management picks favorites. Pay is not fair compared to all you have to do and get trained on. They are becoming very strict on all their policies. If you are okay with doing all of the work and not being recognized for it.. go ahead and apply! Very easily to get fired. It is very repetitive work. You are on the phone basically you’re whole shift. They do offer flexible scheduling for people who go to school or have to acccompdate to something else.
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5.0
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Exhausting work, but fulfilling and positive
Outreach Coordinator (Current Employee) –  Taylorsville, UTSeptember 27, 2018
As an outreach coordinator a lot of hours and flexibility with availability is required, which is the biggest downfall as it's difficult to find a home/work life balance. That being said, I have never enjoyed working somewhere as much as I do here. I am valued for my strengths and I am given opportunities to improve on my weaknesses in a positive environment. What we do is exhausting, but very rewarding. We have the opportunity to make a difference in children & families' lives every day, and I personally go home feeling fulfilled knowing that I can impact someone on a larger scale. Management, HR, and even the CEO are all wonderful and make a genuine effort to be supportive and constructive. I finally found a "home" here and my "family" has grown significantly!
Pros
Company-paid winter break, great management, opportunites for advancement, opportunities for overtime, fulfilling
Cons
Exhausting work, long days, almost no work/life balance
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5.0
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This place was a fun place to work.
Personal Care Assistant (Former Employee) –  Taylorsville, UTMay 30, 2018
I loved working here. I had my own personal representatives and got to work closely with them and their children in helping them prepare for kindergarten. My coworkers were really fun and the work environment was great.
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1.0
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company has a mission
North East Account Manager (Former Employee) –  New York, NYMay 15, 2018
The company has a mission to provide students across the country with tools to read and write at and above grade level. As an outside Account Manager the territory I covered wasn't receptive to the product and it couldn't compete with publishers that offered a K-5 or K-8 curriculum.
Pros
Good curriculum
Cons
No support at all for sales team.
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1.0
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would not recommend
Personal Care Representative (Current Employee) –  Taylorsville, UTMay 7, 2018
terrible work environment, the workers are mean. team leads and managers pick favorites. too much repetitive work and you have rude customers because we are required to call them 2 times a week
Pros
insurance is paid through the state so bigger checks
Cons
rude coworkers/managers, they dont care about the employees. no cafeteria, theres cockroaches in the kitchen
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4.0
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Friendly and Professional company
Production Artist/Graphic Designer (Former Employee) –  Sandy, UTApril 25, 2018
Worked as an intern, but enjoyed my time there. Great company culture and motivated employees. The team I worked with was organized and communicated well, and generally made me feel at home.
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5.0
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Waterford’s UPSTART Breaking New Ground
Early Education Specialist (Current Employee) –  Taylorsville, UTFebruary 1, 2018
Waterford Institute is a successful and rapidly expanding company that has captured the attention of thousands of parents, teachers, school legislators, students, academic liaisons and advocates. Blazing the trail in early education, Waterford’s “UPSTART” program specializes in providing children with high-quality Reading, Math & Science curriculum. What sets “UPSTART” apart from others is their technology-driven approach. The Waterford UPSTART program allows pre-school aged children the opportunity to learn, grow, and develop academically to prepare for kindergarten in the comfort and convenience of their living room on the computer! And best of all, the kids LOVE it! The proof is in the pudding; Waterford’s UPSTART program has 10 years of solid research and studies that prove children who used the program have 2-3 times the learning gains and advances than their peers who did not use the program. Can you imagine the excitement and confidence of 5-year-old who can start the first day of kindergarten READING and WRITING? And that’s just the beginning... Waterford is an incredible company who is on a mission to make real impact— and school legislators are all eager to jump on the bandwagon from all over the country because of the results. The UPSTART team is passionate about early learning and granting young students of various backgrounds and circumstances the gift of education. If you are lucky to join their mission and catch the vision, you will see and understand why Waterford’s UPSTART program continues breaking ground in the academic world and grabbing media attention nation-wide.
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3.0
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working with families over the phone
PERSONAL CARE REPRESENTATIVE (Current Employee) –  Taylorsville, UTJanuary 11, 2018
you're assigned a certain amount of participants and you fallow up with them weekly depending on their child's usage in the program for the week. You would build a relationship with the participants and made sure you would help them build a routine to have their children succeed in the free in home kindergarten preparedness program that they are enrolled in.
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3.0
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Great opportunity to feel good about what to do.
Early Education Advocate (Current Employee) –  Taylorsville, UTDecember 26, 2017
Trainer is knowledgeable and competent, material somewhat less so.
Great growth potential.
Opportunities to work multiple lines of business and learn different skills.
Pros
Outstanding opportunity to make a difference in the world, Great opportunity for women, Potential to be an outstanding company.
Cons
Very little diversity, values or ideas. Young company that needs to focus on professionalism while maintaining core values.
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3.0
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Great job but difficult manager
Outreach Coordinator (Former Employee) –  Taylorsville, UTAugust 21, 2017
The job was fantastic and the program is very effective. However, the management is very demanding while not willing to do much work themselves.They are very hypocritical and nice to your face but talk badly about you behind your back.
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5.0
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Wonderful Workplace
Personal Care Representative (Current Employee) –  Taylorsville, UTAugust 3, 2017
I have been working for UPSTART for a few years now, and I love it! You can definitely grow here, you just need to want it!

The management is amazing.They always help you succeed and the best part is that you get to help families for a living, so why wouldn't that satisfy you?

Everyone is so easy going, and fun to work with. This is not a typical call center. Great place to work!
Pros
There is always room for growth
Cons
None
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4.0
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Call center but didn't have the bad reputation
Personal Care Representative (Former Employee) –  Taylorsville, UTJuly 28, 2017
It's a good place to work if you are okay with doing the same thing over and over every day. Not much of a variety. You do get to help people and that's a plus.
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2.0
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Great Program, Degrading atmosphere.
Early Education Advocate (Current Employee) –  Taylorsville, UTJuly 21, 2017
Upstart is honestly one of the best products for young children. Upstart children make great strides and learn very quickly. It amazing to see a small child learn as much as they do in a little under a year. I would hate to see Upstart fail because the company itself can't value their own employees. In my experience, while working for Upstart it was rewarding to see families and work with children, but it is a terrible atmosphere. When I started there, it felt like great opportunity. There seemed to be opportunity to move up, and get promoted, but the longer you stay the more you realize that's the farthest from the truth. After the company was taken under new management, micromanaging, disrespect and under appreciated employees became the norm. Even if you did as you were told, kept your head down, their disorganized mindset would leave you feeling like you weren't appreciated and valued. Honestly it's degrading.
Pros
The Upstart program
Cons
Management, undervalued employees, and a micromanaging atmosphere
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3.0
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Mission driven company
Director of Professional Services (Current Employee) –  Sandy, UTJuly 2, 2017
The CEO is wonderful and mission driven. Once can feel his passion for helping children. The company has great and passionate employees but there seems to be a lack of balance in work load which can make some departments feel over worked while others are not.
Pros
time off is generous
Cons
Lack of standardization across departments
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3.0
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It used to be great
Personal Care Representative (Former Employee) –  Taylorsville, UTJune 8, 2017
It used to have a wonderful office culture. While it was a call center, it never felt like one. We all were buddies, got work done, and all was gravy. Then, they moved the call center director into our offices, and everything changed. First, they fired the call center director while she was out of country with a text message. After that, it became competition among team leads for survival. About 10 people quit shortly there after, increasing everyone's work load as they couldn't replace people fast enough, on top of that, they terminated a few of the most personable service representatives. Most of the team leads, and the call center director are great by them selves, but, they are under a lot of pressure from up above.
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3.0
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Great product. Terrible Management.
Customer Service Representative (Current Employee) –  Taylorsville, UTMay 31, 2017
While this product opens up incredible doors for families who are lower income and even families who aren't, the job itself is not wonderful. Management is never clear about what it wants and how to do it. There are often training meetings but instruction is poorly prepared and is not concise. Recently they have changed management and it has only gotten worse. The environment used to be really laid back and comfortable until management changed. They are trying to add more structure but are inconsistent and confusing about what they actually expect of you. The team leads are usually hypocritical because they are the chattiest of them all but love to attack other employees.

Talking to the families and hearing about the child's progress is so special and makes the job great. Not necessarily worth the environment though.
Pros
location
Cons
breaks include bathroom time so try not to stay hydrated.
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3.0
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Lots of busy work, learn your ABCs over and over!
Customer Service Specialist (Former Employee) –  Salt Lake City, UTMay 10, 2017
While this job compensated well, it was the most boring job I've ever had. Testing children's software means learning your ABCs and 123s over and over AND OVER again.
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3.0
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Strange Culture
School Relations Specialist (Current Employee) –  Sandy, UTApril 19, 2017
The product itself is good but the company seems confused as to the direction it wants to go. It is the only software company I know of without a CTO (hence the product is not as good as it should be). Some employees don't seem to do anything while others work hard at their jobs. That can be typical of institutions that receive government funding.
Pros
Location
Cons
Can't trust culture
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5.0
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Welcoming and productive work enviorment
CUSTOMER CARE REPRESENTATIVE (Former Employee) –  South Jordan, UTFebruary 16, 2016
Great work environment, excellent training program and room for growth. Team building and supportive co-workers. The opportunity to help the community.
Pros
Great managment
Cons
Short Lunch break
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4.0
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Steady job with clear expectations. Easy to work with management.
User Support Representative (Current Employee) –  Sandy UtahJune 1, 2015
It is a fun and easy job that as long as you do your work you will meet and/or exceed expectations. Work environment is great, co-workers for the most part are easy to work with. Good mission that the company has.
Pros
Clear goals. Simple job duties and ability to excel easily.
Cons
Seemingly difficult for advancement.
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Overall rating

3.6
Based on 27 reviews
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3.5Work/Life Balance
3.7Compensation/Benefits
2.8Job Security/Advancement
3.1Management
3.3Culture

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