It used to have a wonderful office culture. While it was a call center, it never felt like one. We all were buddies, got work done, and all was gravy. Then, they moved the call center director into our offices, and everything changed. First, they fired the call center director while she was out of country with a text message. After that, it became competition among team leads for survival. About 10 people quit shortly there after, increasing everyone's work load as they couldn't replace people fast enough, on top of that, they terminated a few of the most personable service representatives. Most of the team leads, and the call center director are great by them selves, but, they are under a lot of pressure from up above.