Wayfair Employee Reviews

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Grinder
Customer Service Representative (Former Employee) –  Orem, UTNovember 14, 2018
Long story short, if you are a robot so to speak, and you tap dance as they want you to? Then you will be ok. Basically, you are just a number here to kiss the clients Bum and make money for the business. No more no less. Lord forbid if you have any medical issues. They will just put you in the boat with everyone else and use "Policy" to weed you out. Its all about productivity and numbers.
Pros
Pay
Cons
management, Policy guidelines, unsanitary work areas, rude and belligerent clientele constantly.
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1.0
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Fear based management and age discrimination
Recruiter (Current Employee) –  Boston, MANovember 13, 2018
I love the product. It was exciting to work for a company that was growing in scale and growth simultaneously. However if you are a serious recruiter who is concerned about quality over quantity and high touch candidate experience, DO NOT WORK AT WAYFAIR! They preach about inclusion and authenticity, but everyone is in their 20's and early 30's, most are pretty girls and there is a fear based culture that fear based and not one of psychological safety. What a disappointment. Wayfair needs to pull it together. It is a lawsuit waiting to happen. Out of 250 recruiters only 3 are black and none are 40+ unless level 5 or above.
Pros
Employee Discount
Cons
Tattle tales
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4.0
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Don't get sick
Sales and Service Consultant (Former Employee) –  Bangor, MENovember 12, 2018
Wayfair may be a very liberal place to work. But, if you develop a health issue, you better be covered by FMLA or ADA leave. If they choose to fire you it's final. No room for discussion.
I found the call center floor to be unprofessional. It was cluttered, childish, and felt like a modern day 'safe space' than a professional place to work.
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4.0
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ok place to work
Order picker and warehouse associate (Current Employee) –  Perris, CA 92571November 9, 2018
long hours. they are 85 percent organized. warehouse environment. Peak season and schedules. Okay equipment. Supervisors are laid back. they are not mean or aggressive with there employees. They have cook outs and barbecues. Overtime is given at very short notice unfortunately.
Pros
over time
Cons
overtime
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4.0
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Good Company to Work For
Warehouse Associate (Former Employee) –  Cranbury, NJNovember 6, 2018
Work days were always busy from start to finish. Learned about logistics and the warehouse environment. Managers worked with employees to get work done.
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2.0
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No clear direction
Buyer I (Current Employee) –  Boston, MANovember 3, 2018
This is a company of acquisition and not retention. Any given Monday you will see hundreds of new employees. They will literally hire anyone and that includes for senior management roles. There is definitely a type that they have. If you are a consultant or a recent grad, they will hire you into any role, especially ones you are not qualified for. Most people that work there are very immature and are just out of college.

If you have any merchandising or buying experience, stay away. They literally say anything to get you to take the role and then will switch up what you will be doing there from hire to start date.

Work life balance is bad. You will constantly get questioned on every decision you make mostly because the company is making no money at all (Check the Q3 earnings report). A typical work day will be 10 hours, which can be fine for some, but they pay so low for living in one of the most expensive cities in the US. I should of paid attention to the warning signs, but at least I can warn others now.

Turnover is so high that they actually hire "analysts" to find out why so many people leave. Will make you give referrals so recruiters can contact your friends/former colleagues.

They think they will be the next Amazon, but what they don't realize is that Amazon didn't have a Amazon to compete with when they were taking over.

Just stay away.
Pros
Free Beer on Tap
Cons
Work life balance, unqualified management, high turnover
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3.0
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Great on the Surface, Not so Much Underneath
ASSOCIATE SALES AND SERVICE REPRESENTATIVE (Former Employee) –  Bryan, TXOctober 31, 2018
Cool/ fun from the outside: free snacks and coffee, ping pong table, food trucks in the parking lot, etc.
From the Inside: If you do not hit even one of your numbers for a week, you are put on a performance plan and can be fired the next week. Also, if you are leaving DO NOT turn in a 2 weeks notice. There is an unwritten policy at Wayfair to find a reason to "fire" you during your 2 weeks. The only reason I can think of is so they do not have to pay you out. Also, they are very secretive about certain things like ho promotions work. They say you are moving up and then you never do.
Pros
free snacks
Cons
bad work enviroment
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2.0
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Decent place to work, but, don't get sick
Sales and Service Consult (SSC1) (Former Employee) –  Bangor, MEOctober 30, 2018
Wayfair offered a decent beginning starting pay. The benefits were good, a bit costly, if you become ill, get ADA/FMLA protection asap, for your job!
Pros
free snack wall, many free treats
Cons
short breaks, don't be a minute late, it will cost you.
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5.0
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Wayfair is an amazing company to work for. They drive for the betterment of the individual in both the selected position and career development.
Team Lead - Sales (Former Employee) –  College Station, TXOctober 28, 2018
Wayfair gave me the opportunity to become an independent adult and grow my skills as not only a sales agent but a manager and overall excellent employee. They provided a harmonious and welcoming work environment. Wayfair was the best company to begin my professional career.
Pros
Personal development, career path, training.
Cons
Specific management personnel
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2.0
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Okay for some
Team Leader/Supervisor (Current Employee) –  Ogden, UTOctober 28, 2018
Wayfair used to be the safe space for call centers. It is no longer that. Expectations are different per person and site. One person/ or site may get away with poor metrics for months, but if you have a bad month, you may be in for it. It is in your best interest to be buddy buddy with upper management for job promotions and job security. You are expected to always take constant changes, lack of information, and higher demands with a smile. Moral within the floor is broken. People used to feel cared for. Now it’s very obvious that there is a revolving door for everyone in the center and no ones voice matters.
Pros
Pay and benefits
Cons
Management is bias
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5.0
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Great Culture
Specialized Sales Consultant (Current Employee) –  Bryan, TXOctober 21, 2018
Promote from within and provide a path for growth. Monthly bonus, flexible schedules. Perfect second job if not in a managerial position. Good way to gain sales experience
Pros
culture, food, flexible hours
Cons
frequent policy changes
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2.0
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Great work from home opportunity but...
Customer Sales and Service (Former Employee) –  Ogden, UTOctober 19, 2018
Company metrics and expectations are constantly changing and the scheduling dept is impossible. Job security is dismal. Benefits are great. It feels a bit like a cattle call.
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2.0
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Would jerk customers orders around
Worker (Current Employee) –  Ferris Canyon, CAOctober 19, 2018
Stuff was so cheap and they upped the prices and did slow ships and used guys that were on drugs for long haul and stuff would get lost and they'd have to re order and customers complained so much
Pros
Got to take lots of breaks
Cons
Others were smoking
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3.0
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The company is basically a good company..It has to for improvement in communication,and training properly on equipment and areas using devices.
Processor (Former Employee) –  Erlanger, KYOctober 16, 2018
If training was or is properly trained I would possibly stay.yet I am currently there.8 months and counting.i have received two skids of furniture and learned alot. I have learned how to use Windows and Microsoft while at Wayfair as well. The pace is comfortable and over all beautiful caring individuals employed by Wayfair.
Pros
Free furniture
Cons
Lack of communication
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5.0
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Virtual is more relaxed.
Customer Service Associate (Current Employee) –  VirtualOctober 16, 2018
I'm a virtual employee and during my 3 weeks of live training I felt supported. As I transitioned out, my Manger kicked butt helping with questions and we still have permission to reach out to those who helped train.

Virtual is nice but expect lots of web cam meetings at first so dress nicely. I usually have comfortable attire on but have a hoodie or over shirt in case of a Webcam meeting.
Pros
Virtual, supportive manager who praises often, plenty of resources
Cons
At times you have to wait for help, customers can be a handful when they're upset.
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Job and culture not as advertised
Home Delivery concierge (Former Employee) –  Boston, MAOctober 12, 2018
Nothing turned out as described for this job. Chronically understaffed and a revolving door. Communication was terrible at all levels. They "accidentally" shorted me on hours a couple of times but did correct those mistakes. Just had to watch them like a hawk. Very stressful work environment since they could never keep the department staffed correctly and they over load the delivery drivers so all involved are set up to fail. Also, they treat the employees at the level I was at worse than management and the people at the HQ. The feet on the street that actually do the tough work are 2nd class there. Oh and the pay was terrible.

If Wayfair could get out of its own way and not come up with new ways to screw things up, they'll be better off. Worse place I've ever worked.
Pros
Great co-workers in my immediate area.
Cons
To many to list
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Not great place to work!!!!!
Customer Service Representative (Current Employee) –  Horseheads, NYOctober 8, 2018
This company claims to be supportive and instead treats you like a number. THEY EXPECT YOU TO BE PERFECT AFTER 5 WEEKS. This makes failure easy to happen. DON'T WORK HERE!!!!!!!
Pros
Food wall, fruit, and free coffee.
Cons
Poor management!!!
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Good for a time, then you realize how little you’re valued
Outreach Specialist (Current Employee) –  Boston, MAOctober 6, 2018
You can work here for over 6 years and unnecessarily get laid off at a company with over 500 open positions. You mean nothing to them. They purport a great corporate culture that doesn’t actually exist and only care about growth (100-200 new employees a weeks) and couldn’t care less about training or retention. HR and recruiting departments are a MESS.
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5.0
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I miss Wayfair
Warehouse associate (Former Employee) –  Industry, CAOctober 5, 2018
Wayfair is a good place to work for because you get discounts on the furnature and you get to gain muscles with all the furnature you move in and out the containers and place them in spaces.
Pros
Muscles
Cons
Temporary Assignment
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Great
Pricing Analyst Intern (Former Employee) –  Boston, MAOctober 3, 2018
I liked working at Wayfair mostly because of the hard-working company culture. It's location at Copley Square is also a plus. I would recommend this highly.
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Overall rating

3.4
Based on 405 reviews
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