Wayfair Employee Reviews

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2.0
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Great Pay and Benifits but poor management
Service Representative (Former Employee) –  Bryan, TXJuly 22, 2018
This is NOT a career! Earn your money while you can and push on. Management is poor and not helpful at all. They will lie to cover up their wrongs. They also will hang your job over your head to make you feel threatened. Very unprofessional, while ACTING professional
Pros
Benefits and pay
Cons
Poor management
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5.0
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Great Place to work.
Warehouse Team Leader (Current Employee) –  Cranbury, NJJuly 20, 2018
management need to be a little better in the form of think and choose the right hard employee to get success rate by experience not by referral know how important is for any employee feel the company is appreciating the good and hard work..
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5.0
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Great company
Sales Associate B2C (Former Employee) –  Ogden, UTJuly 19, 2018
The culture is great and the teams really work together. The training was very efficient and prepared us well for our job. The managers were attentive and there when you needed something.
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4.0
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Managers had integrity
Customer Service Team (Former Employee) –  Orem, UTJuly 16, 2018
Company gave you the opportunity to treat their customers very well. Nice work environment. Company was transparent with their employees and also involved us in team meetings.
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5.0
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You get what you put in for effort. Confidence is key.
Customer Service (Current Employee) –  Bangor, MEJuly 15, 2018
I have been at Wayfair for a year now and it has been a wonderful experience. I was able to reach my potential and enjoy coming in everyday. It will have days you are stressed, due to taking phone calls and these are customer issues, but you have power in your role to help them as best as you can. This is a huge difference between this place and other call centers. You do feel like you make a major difference as well.
Pros
Culture. Wayfair recognizes hard work.
Cons
Some days will be harder than others.
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2.0
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I did not like wayfair at all because of the work was entirely to hard
Shipping and Receiving (Former Employee) –  KentuckyJuly 15, 2018
It sucked because wayfair expected for the work to be done at a nice pace but the work is entirely too hard especially when you’re lifting dressers and beds all alone.
Pros
The hours was okay
Cons
The work environment too hot or too cold depends on the season, to much lifting, don’t pay enough
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1.0
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after going public they became cut throat
customer service representative (Former Employee) –  Ogden, UTJuly 14, 2018
Great company till they went public. Employees who had lots of stock given to them were terminated, loosing their stock. Things went down hill. Lot of the managers quit on a walkout one day. The entire culture changed for the worst.
Pros
old fruit
Cons
inconsistant management
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3.0
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Wayfair - Either you do or don't
Service and Sales Consultant (Current Employee) –  Bryan, TXJuly 11, 2018
With Wayfair, you either thrive or get stuck in the holding pattern. You either love it or hate it.
Wayfair entices people in with these great opportunities and parades out their 'all-stars' in the beginning. These people are the ones who started when the site did and had far higher chances for advancement. Many of them shot up the ranks, and they love making it seem like you will too.
There's a catch though. There are now metrics that regulate the performance reviews of all service employees, and these metrics were different (if existent) when these all-stars were in the same position. These metrics can be absolutely absurd.
How so? There is a survey that asks one question and doesn't even reference you or the service you received, and yet the response to that survey can hold you back from bonuses and promotions because the answers are attributed to your performance.
There is definitely an issue with employee morale. There is a lot of stress working in a call center, and the management is clearly not equipped in how to deal with the way employees process it. While the trainers are fantastic in addressing that there will be awful customers who will cuss you out and verbally abuse you, there is little to no managerial support once you are n the floor when you do come across these customers.
Many times your own team members may be the root of the discord, but there is no option to move teams. Getting into the work at home program is exceedingly difficult - stats need to be ideal.
Overal, this job would be ok for someone who is constantly positive and not easily bothered
  more... by being belittled or talked down to for hours on end. Also for those who can compartmentalize.
It is NOT ideal for anyone who prefers hands-on oversight (managers are often completely absent from the floor for hours at a time), and it is not ideal for anyone who may have higher aspirations, as they are far better at teasing opportunities than they are actually supporting employees to obtain them.
  less
Pros
open work area, competitive pay, GREAT healthcare benefits
Cons
Benefits are not transparently laid out, Management is not present for hours on end, money mismanagement, bad holiday policies, bad schedules.
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3.0
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used to be great
Case Manager (Current Employee) –  Ogden, UTJuly 10, 2018
used to be great- then they went public and stopped leading in pay. no job advancement. Makes sure to higher from outside. really seems to have an issue with hiring only high school educated people to run things. makes it so you get promoted based off of who knows who and not off of competency.
Pros
good for high school level educated people
Cons
a lot
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3.0
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Great Location
BUSINESS ACCOUNT MANAGER-INTERNSHIP (Former Employee) –  Boston, MAJuly 2, 2018
Located in the Copley Mall, makes it easy accessible to public transportation, orange line/green line. Connected to the Prudential where you can get food, and shop.
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2.0
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Must like sales
Business Account Manager (Current Employee) –  Ogden, UTJune 30, 2018
Job atmosphere is good, they have a lot of free snacks, benefits, paid time off. However, you must be at work and be ready to meet sales expectations. If money does not motivate you which it does not for me, than this is probably not for you. I do not enjoy being on the phone all day. I would rather spend my time helping someone in need than compete for revenue to an already multi-billion dollar company. However, Wayfair does a lot for different causes and is still significantly smaller than some other corporations.
Pros
free food and benefits
Cons
Lots of phone time, and success measured by how much money you can make them
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2.0
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Too Big
Manager (Current Employee) –  Boston, MAJune 28, 2018
Wayfair positions itself as a tech startup culture - that's just wrong. It's a large tech corp and you have to make impact immediately and give up work/life balance in order to progress.
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4.0
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Great work environment and culture
Account Operations Analyst (Former Employee) –  Ogden, UTJune 27, 2018
I worked at Wayfair for over four years and was in three different positions. I loved the people I worked with and appreciated the management's desire to help me further my career.
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2.0
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Commission advertised is not actual
Sales Representative (Current Employee) –  Bryan, TXJune 21, 2018
The workplace itself is very nice & casual. However, I was trained with one set of calculations that determine commission but then within a few months, they changed the formulas & different (equal) teams were given different rules - causing great disparity & making it almost impossible to reach set goals if you aren't on the "right" team. In addition, the corporate office in Boston opted to weigh in on a highly controversial political issue. This knee-jerk reaction caused thousands of loyal previous buyers to call in & state they would never shop with Wayfair again. Upper management refused to even keep track of these loyal customers & sales were never the same since this poorly-made decision was made.
Pros
Free snacks & coffee
Cons
Ever-changing metrics for commissions difficult to reach
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4.0
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Nice place to work
Manager II (Former Employee) –  Ogden, UTJune 20, 2018
The company has a strong fun culture that comes from the top down. As with most companies that grow very large, and especially go public, some things changed over time. In Ogden, not everywhere, they have a fantastic Employee Engagement person that makes things fun and gets everyone involved.
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5.0
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Great job
Sales and Service Consultant (Current Employee) –  Bangor, MEJune 19, 2018
Love the company, and love the people. I don't think I'll ever leave the job. I am now in a new role in the company and love it. Lots of new opportunities to learn and grow.
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2.0
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Fun For Awhile But Management is a Mess
Sales Consultant (Former Employee) –  Bryan, TXJune 9, 2018
Low pay, and the hours are bad until you've been there a long time, and even then, not great. Management sees you as a number, and they play politics alot.
Pros
food, break room
Cons
Pay is low, management is a mess
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1.0
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Atmosphere changed
Customer Service Representative (Former Employee) –  Ogden, UTJune 7, 2018
I was there almost 4 years but things changed when the company went public, everything changed, to much stress, many good mgrs. quit.The goodness left
Pros
Great the first couple years
Cons
The devil entered
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1.0
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Cant Get Hired?
None yet (Former Employee) –  Bangor, MEJune 6, 2018
Do not waste your time playing games with these ego-maniacs. If your middle-aged or older you will not get hired. I have over 10 years call center experience with a very reputable company and was told on 3 occasions that I am not good enough to work at WayNotFair!
They do hire people in there twenty's though who have 0 call center experience. They are very crafty on how they get away with it. It will take a large group of people to stand together. If you are totally desperate in need of a part-time job and have 0 self esteem go for it!
Pros
None
Cons
Poor hiring structure, run like a high school, popularity contest
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5.0
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Wayfair
Inbound sales (Former Employee) –  Ogden, UTJune 4, 2018
I loved working for wayfair. I can't wait to go back. Management is great. Awesome support from management. ..........................................
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Overall rating

3.5
Based on 337 reviews
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3.6Work/Life Balance
3.4Compensation/Benefits
3.0Job Security/Advancement
3.1Management
3.6Culture

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3.6Personal Development

3.5Career Opportunities

3.2Family Support

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