Wayfair Employee Reviews

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4.0
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Fun to work but very poor coaching.
Sales Consultant (Former Employee) –  Ogden, UTSeptember 20, 2018
The management and coaching for Wayfair seemed to be doing great at first but I was let go for a behavior regarding the call flow which was never mentioned in any previous coaching. So although the one on one meetings with my manager did help me meet the sales standards, I was let go regarding a matter I was not forewarned about. I found it very unfair that I was let go although I improved in the areas required. The days at the job were all very similar without a whole lot of change from day to day but the job did teach me many great sales techniques. The hardest part of the job would probably be managing all of your time slots. The most enjoyable part was the potlucks.
Pros
Snacks in the break room, very positive work environment.
Cons
Very strict and unjust time guidelines.
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3.0
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A Good Company to Start at but not to grow
3D Viz Artist (Current Employee) –  Boston, MASeptember 19, 2018
Wayfair is a good company to start your career at. They are young and aggressive. However, they get too wrapped up in the theoretical and there is a big blind spot in management. They pay on the lower end and it can be an uphill battle to get promoted.
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4.0
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Fun place to work
Sales (Former Employee) –  Ogden, UTSeptember 17, 2018
Overall I enjoyed working at Wayfair, the management for the most part is available to help and wanted to see you succeed. There is ALWAYS change at Wayfair which can be a pro or a con depending on how you look at it. But if you are in sales and your goal is 100K per month next month it is going to be 125K and then 150K to receive the highest level bonus. Sales members were stressed with new bonus structure because the numbers were constantly raised. One of the saddest recent changes was "transparency" was in their mission statement and that has been removed. What does this actually mean? They will manipulate incoming calls to "see how people adjust" (this is straight from managements mouth) with out telling people.
Pros
Consistent schedule, ability to try different teams/departments, large bonuses (if successful), free snacks, coffee, juice
Cons
Lots of changes, poor communication from upper management, different expectation for different locations
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4.0
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Great company, decent benefits
Chat Agent (Former Employee) –  Ogden, UTSeptember 16, 2018
Wayfair was a great place to work at, until you get stuck with a manager who is more focused on themselves than you. Advancement was difficult due to mass hiring and external hiring.
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1.0
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Long hours, low pay, closed minded, detrimental fast pace
Senior Product Associate (Former Employee) –  Boston, MASeptember 14, 2018
Wayfair prefers to hire from the "top tier" of colleges, which limits their diversity and allows them to indoctrinate new employees to their way of thinking. They claim to like independent thought, but only really do so if it comes from a favored employee. In some departments there are issues with misogyny and sexism as well.
Fast paced in this case includes lots of team and department changes, so career development and growth can be difficult if you change bosses 2+ times per year.
Most of the social interactions are after hours, which can be limiting for anyone with a long commute or other obligations. Being seen as not participating in after hours social events can also have an impact on career advancement as well.
The open floor plan results in loud working conditions, with not enough meeting rooms or quiet spaces, which can be challenging both personally and when trying to conduct business conversations.
Pros
Free Snacks, Lots of Social activities after work
Cons
Long hours expected, insular, strong higher education bias for hiring and promotions
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3.0
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Stressful. Very physical work
Team Leader (Former Employee) –  CranburySeptember 13, 2018
Working lead. Someone doesn’t show up or don’t have enough people you’ll be end up doing the work and some .... heavy lifting. The “free coffee” it’s from a machine.
Pros
Lots of hours
Cons
No life
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1.0
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Do not work here
Experienced Quality Assurance Analyst (Current Employee) –  Boston, MASeptember 12, 2018
Everyone is out for themselves. People love to hear themselves talk in meetings when it is not needed. Everything changes every 2 weeks, so don't get comfortable with anything here. Do not waste your time applying here.
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5.0
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Great place to work its productive and fun
Custodian/Janitor (Former Employee) –  Hebron, KYSeptember 7, 2018
Its a great place to work its fun the people are great, and the managers and supervisors make it a great place to work and they're also flexible with your shifts if there's any problem.
Pros
Cattered lunches, benefits
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1.0
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Do not relocate for this company
Ananyst (Former Employee) –  Boston, MASeptember 7, 2018
Generally, no one stays more than 1 year. RSU offerings are a joke as they know people don't stay long enough to capitalize.

This company is so unorganized they hired people to relocate to MA and then realize they were overstaffed. They have poor directions, fly off the seat of the pants and make promises they have no intention of keeping.

They have a sales type approach to interviewing but beware that goes away after your 2-day orientation.

Read the customer review and sort the review on Glassdoor, by date, and you will get a real review of this company.

They want to be a cool tech company, but they are run by ex-consultants and treat people like numbers.
Pros
Discount
Cons
everything else
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1.0
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Stress stress and more stress
Administrative Assistant/Dock Clerk (Former Employee) –  Greensboro, NCSeptember 6, 2018
Expectations are far to high for a warehouse job that does not intend to advance any of its employees, instead they fill them up with hopeless dreams and fire you when they see best fit.
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5.0
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Great Place to work
SALES AND SERVICES COORDINATOR (Former Employee) –  Orem, UTSeptember 4, 2018
Wayfair LLc is an amazing place to work! No complaints at all. The scheduling is competitive, and you have to have great performance to get the schedule that you want, but as long as you are doing your job, everything falls into place pretty much.
Pros
Great scheduling, snacks provided, drinks, full break room, discounts, and great long term benefits..
Cons
Some schedule aren't very desirable and paid time off is accrued by how many hours you work, but it is fair across the board.
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4.0
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When They Say Fast Paced, They Mean It
Recruitment Coordinator (Current Employee) –  Boston, MASeptember 2, 2018
Wayfair is a rapidly growing and changing company. It values innovation, risk taking, data collection, and commitment to company culture. They advertise on their hiring board as a fast-paced work-place and they mean it. Wayfair is growing so rapidly that the work-pace is constantly in over-drive. Things are changing constantly, so it important to be adaptable in this environment.
Pros
Free beer and snacks. Great culture.
Cons
Difficult work/life balance, low pay
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5.0
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Best company I worked for, best I may ever work for.
ASSOCIATE SERVICE & SALES CONSULTANT (Former Employee) –  Bangor, MEAugust 31, 2018
Wayfair trusts and acknowledges their employees, and their hard work. The work versus the benefit of working there, is unparalleled. Wayfair is easily one of the best companies to work for, period.
Pros
Everything
Cons
Minimal locations, but they are always growing.
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3.0
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Changing Priorities lead to apathetic employees
Senior Manager Merchandising Operations (Former Employee) –  Boston, MAAugust 31, 2018
Although a large organization still functions like a start up which is not in alignment with leading an org of over 10k. Priorities shift constantly, there is little guidance and career advancement is not focused on. Hiring a significant amount of Management Consultants and MBA's that make double normal employees which leads to pay gaps and apathy by employees that have been at the company for a significant period of time.
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3.0
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Inconsistent
Delivery Driver (Current Employee) –  Strongsville, OHAugust 29, 2018
Wouldnt recommend this job for no 1 until they get all benifits payed vaca etc. No set time to be off at so u can be working for 12 to 13 hours daily and not even get paid no over time or time in a half.
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2.0
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Wayfair is sadly declining
Director of Operations (Former Employee) –  Bryan, TXAugust 28, 2018
It used to be one of the best places in the country to work and it has really lost its way.

The family culture that made it so incredible has been lost. Too much focus on the metrics and people are getting lost.
Cons
Senior management out of touch
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4.0
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Productive and fun work environment, great benefits
Customer Service Representative (Former Employee) –  Ogden, UTAugust 28, 2018
Great place to work and the pay was exceptional. Fun work environment and fun activities at work for different holidays. Very chill place to work and great advancement or promotions.
Pros
Fun work environment, Pay, hours
Cons
Competitive, Store policies
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4.0
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Fast Spaced Company
Product Manager (Current Employee) –  Boston, MAAugust 25, 2018
Wayfair is in an exciting period of growth; however, change management has it's bumps and rough points. In general, employees are willing to adapt and are excited to come to work every day!
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1.0
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Nothing to Say
Various Positions Held (Current Employee) –  Bangor, MEAugust 24, 2018
Everybody has their own opinion.

They make it seem like they care but then behind the scenes it's all a game of politics and favorites.

They expect you to spend time with managers outside of work to get ahead instead of rewarding hard work.
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5.0
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Productive and equally fun work place with great snacks and ping pong
Business Intelligence Analyst Intern (Former Employee) –  Boston, MAAugust 19, 2018
The workplace culture at Wayfair is very open and welcoming. Everyone is willing to help and answer any questions you may have regardless of their position. There is an open office plan, I actually sat few desks away from the CEOs, I could see their desks when I got coffee.
Wayfair helps align your personal needs with the team needs, thereby ensuring optimal performance. It also allows for you to move within departments based on your skills and preferences.
Wayfair is definitely a great place to build your career.
Pros
Free snacks, beautiful work environment, open office, open culture
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Overall rating

3.4
Based on 371 reviews
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