Network Solutions Inc. /A Web.com compnay
Network Solutions Specialist (Former Employee) – Drums, PA – March 3, 2019
When i first started working for Network Solutions it was great, we got pay raises, benefits first day, 401k match, sick days, bonuses. Incentives to increase salary. We took pride in the company even making sure we won JD Powers best Customer Service 3 years in a row. 6 years into the job and Web,com purchased Network Solution, and it went down hill from there, Working with other companies in the Web.com family, when talking to a representative who was either disrespectful on the phone either to an employee or even the customer. Training was also horrible, two weeks and on the phones and you didn't know what you were doing. Morales came into it for me. Customers would purchase one product and have 2 or more added to the account without customers even knowing. Then we were told we couldn't do a refund for that customer. I will never work for a call center again!
was good in the beginning
all cons, wouldn't recommend this company at all