A regular day at Webster is assisting customers with transactions and accounts/loans etc. Everyday you learn something new, whether it be products, procedure or finance related. Management is very reliable and knowledgeable when it comes to needing help with a customer or difficult task.The hardest part of the job would be sales. Throughout the day every branch updates their sales and competes between other Webster Banks in the market. The most enjoyable part of the job is connecting with different employees within the company and attending training classes.
Customer Service Representative (Former Employee) – Milwaukee, WI – August 14, 2018
I was employed here the beginning of 2017 and it was a nightmare. It started off pretty okay with the training class I was in although they only give you enough training to get you started. You had to raise a pink flag in the air if you needed help and they always gave you the wrong answers. I was told something wrong to tell a customer and when I took it to management he told me don't worry about it unless it comes back to me and then we'll talk. Unacceptable. Also, this is a very micromanaged position, it will run you ragged.
Cons: Extremely small cubicles with prisoner feel. Dirty cubicles that had the previous rep's coffee splattered all over it. I started leaving my purse in my trunk while I was at work due to rumor of mice and bedbugs. Extremely micromanaged, coaches and managers talked down to you as if you were a stupid child. This place drained me to the point that I called in several times just to go on other interviews and do more job hunting. My soul could not take it anymore, and I'm one of many that felt this way.
Free coffee and hot chocolate and a free welcome mug, that's literally it.
Unsanitary call center, micromanaged, low pay, drained my soul, ratchett mgmt and coworkers.
Stressful ever-changing work enviornment...yet fun?
Float Universal Banker (Current Employee) – Pawtucket, RI – August 14, 2018
With the right staff, you can be placed in a very friendly work enviornment with even the hardest problems can be solved in a timely manner. The higher up authority, can be very harsh at times, critical of your every gesture. Which can create a very negative space.
Universal Banker II (Former Employee) – Branford, CT – July 23, 2018
Webster Bank has taught me many different skill sets that I use on an every day basis. The customers were great bit the commission was not. The more we were certified in different fields of the industry, the compensation should have matched.
Customer Service Rep-Asst Manager (Former Employee) – Ansonia, CT – June 21, 2018
Company was a local bank based out of Waterbury Ct. I worked at many different locations and enjoyed all employees and customers. I wanted to further my career after many years of working with this company and had moved on.
Senior Banker (Current Employee) – Boston, MA – May 21, 2018
Fairly new to Webster Bank. Very much different from my previous job. I enjoy my job and my team. The hardest part of the job is learning new products and systems. Other than that the most enjoyable part of my job is making sure that my customers are 100% satisfied with the service I provide.
The bank itself is like any other modern organization, squeeze as much out of people as possible and give them as little as possible. I was lucky to have a wonderful department manager, who always treated me fairly, and was a joy to work for.
Operations Specialist (Current Employee) – Milwaukee, WI – May 6, 2018
Work comes in through email, learned to process files, management is supportive, workplace culture is casual, the hardest part of the job is running repost, the most enjoyable part of the job is going everyday.
Assistant Manager (Former Employee) – Springfield, MA – April 3, 2018
this company is a high paced fast moving company. You have to make cold calls all day. They push the sales and customer service. This bank is more concerned with high dollar account than the every day working class people.
Assistant Manager (Current Employee) – New England – March 21, 2018
While banking is currently in an evolving state, too much sales pressure will only alienate customers away. This pressure also creates a revolving door of employment as many individuals do not want to stay due to the sales culture.