Sales and Service Representative (Former Employee) – Southington CT – October 26, 2018
Worked for this company for a number of years. Finally decided to leave willingly after many unjust things happened with in the Call Center. This was not a career option for me, it made my live very tense and uncomfortable. I realized that a job should never make you feel that stressed and overwhelmed.
Senior Manager (Former Employee) – CT – October 25, 2018
Top of the house leadership at Webster Bank is amazing. The company has only had 3 CEOs over the past 80 years, which would be amazing alone, but to have only 3 and each of them be high quality is awesome.
The company has a vision and it starts at the top and resonates through the bank.
A typical day at Webster is no different that any other bank. Get to work, make sales calls, service clients, go home. Upper management was good and tried to constantly improve products and services but the focus has started to shift towards sales.
Branch Employee (Current Employee) – Connecticut – October 22, 2018
This company has turned its bank on the founding principles of customer first. The company has since adopted the "Wells Fargo" model and aggressively pushes sales on both the consumer and business side. Sales has become the number one driving surpassing customer service. Management creates an environment of fear where the employee is threatened if they do not achieve their numbers. Employees are sometimes required to attend 3 to 4 conference calls daily to discuss "progress" on achieving sales goals.
The back office is hostile and frequently is at odds with you on completing certain tasks.
Overall I would not recommend this company to work for.
Supports the community and encourages volunteerism.
environment of fear if you do not achieve certain goals. Hostile back office, clueless senior management, unclear bonus structure
Assistant Manager (Former Employee) – Boston, MA – October 12, 2018
Webster bank does not care about their employees or customers it’s all about the sales. They try and push you to sell everything from credit cards to home loans to the point that clients start to get upset. Just horrible!
Universal Banker (Current Employee) – Massachusetts – September 23, 2018
My team is fantastic never had any issues. Market managers are supportive and approachable. Webster as a whole has a great training program to prepare employees, awesome benefits, and room for advancement. The only downside is the location of the office being in an area with a high drug use and lack of education which results in unpleasant interactions. The bank also has a network of rather sparsely placed branches that creates issues with some office being understaffed and constantly busy while others are overstaffed and empty.
Great Colleagues, Awesome Benefits, Decent Pay
Location of Office, Sudden Changes in Products, Long hours, lack of technology to support bankers
Company moto is that the managers are there to serve you and the customers
Operations Coordinator (Current Employee) – Milwaukee, WI – September 5, 2018
HSA Bank under Webster is a good place to work, they truly believe in improving your skills. They offer various classes, from excel to communication. The pay is very low compared to the type of work and amount of work they require of you. They believe in promoting from within, and hiring family and friends. Overall this is a good company, but they undergo many changes so you must be flexible.
Small company environment, nicest people
Must be flexible to fully commit yourself to any changes i.e. shifts
Senior Universal Banker (Current Employee) – Taunton, MA – September 4, 2018
I have grown a lot within my time here at Webster. I started as a customer service rep and I am now a senior universal banker, in which during my day I monitor the tellers and help them with there day to day duties and coaching them to their sales goals. Each day there is a new problem to solve and I love that about my job. There are days when I am the only part of the leadership team in the banking center. I am passionate about my job and helping others grow as I continue to strengthen myself within my position
Customer Service Representative (Former Employee) – Milwaukee, WI – August 14, 2018
I was employed here the beginning of 2017 and it was a nightmare. It started off pretty okay with the training class I was in although they only give you enough training to get you started. You had to raise a pink flag in the air if you needed help and they always gave you the wrong answers. I was told something wrong to tell a customer and when I took it to management he told me don't worry about it unless it comes back to me and then we'll talk. Unacceptable. Also, this is a very micromanaged position, it will run you ragged.
Cons: Extremely small cubicles with prisoner feel. Dirty cubicles that had the previous rep's coffee splattered all over it. I started leaving my purse in my trunk while I was at work due to rumor of mice and bedbugs. Extremely micromanaged, coaches and managers talked down to you as if you were a stupid child. This place drained me to the point that I called in several times just to go on other interviews and do more job hunting. My soul could not take it anymore, and I'm one of many that felt this way.
Free coffee and hot chocolate and a free welcome mug, that's literally it.
Unsanitary call center, micromanaged, low pay, drained my soul, ratchett mgmt and coworkers.
Stressful ever-changing work enviornment...yet fun?
Float Universal Banker (Current Employee) – Pawtucket, RI – August 14, 2018
With the right staff, you can be placed in a very friendly work enviornment with even the hardest problems can be solved in a timely manner. The higher up authority, can be very harsh at times, critical of your every gesture. Which can create a very negative space.
A regular day at Webster is assisting customers with transactions and accounts/loans etc. Everyday you learn something new, whether it be products, procedure or finance related. Management is very reliable and knowledgeable when it comes to needing help with a customer or difficult task.The hardest part of the job would be sales. Throughout the day every branch updates their sales and competes between other Webster Banks in the market. The most enjoyable part of the job is connecting with different employees within the company and attending training classes.
Universal Banker II (Former Employee) – Branford, CT – July 23, 2018
Webster Bank has taught me many different skill sets that I use on an every day basis. The customers were great bit the commission was not. The more we were certified in different fields of the industry, the compensation should have matched.