This is a great question! In fact, we challenge management with this question every day. As everything around us changes we know that we must change as well and feedback from our employees is the best way to know how efficient our operations truly are. We know companies have their own challenges and we are willing to accept that we as a company have areas for improvement.
Based off some of the comments we have seen, we would like to remind current and prospective employees that our Human Resources department welcomes any and all feedback regarding concerns and issues such as management, practices and policies, training favoritism, etc. We take all concerns seriously and investigate each situation individually.
In terms of our hours, we understand that the nature of our business is customer oriented which requires our employees in the field to work some nontraditional hours and sometimes it is difficult to determine end times, but we always strive to have employees end their day at a reasonable time.
Sales as a requirement has also been another issue that has been brought to our attention. In the nature of our work, our company is held to a standard for meeting metrics, including sales and it is an expectation for our employees to offer Smart Home Services on every job. Even though this is an added requirement of the job, we have created paid incentive programs and various bonus structures to motivate employees to meet if not exceed these metrics. We have also began a Sales Science course to help employees in the field have the resources and skills that they need to be successful in this aspect of the position.
Answered by WeConnect
Better training. Better hours.
Answered - Installation Technician (Former Employee) - Michigan
I would find more efficient and cost effective routing for the techs and everyh single manager would be fired.
Sales wouldn't be mandatory. Travel pay
Answered - Satellite Installation Technician (Former Employee) - Rhinelander, WI
I would allow department managers to do their jobs and not play favorites
Answered - Manager (Former Employee) - Green Bay, WI